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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Michigan
1 review
0 helpful votes
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Poor complicated return policy
October 28, 2023

To return things you need to contact them via email, they will try anything to get you not to return items, customer pays for mailing of return then you must give Azzlee tracking number and what carrier you used to send back, haven't heard yet if they received the returned items so I will see how rest of return process goes

Date of experience: September 28, 2023
Florida
1 review
0 helpful votes
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Love it very comfy!
September 28, 2023

It is a very nice shirt very comfy nice material. Fast delivery very happy with everything.

Date of experience: September 28, 2023
Canada
1 review
0 helpful votes
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Items are not what they appear to be in pics.
October 28, 2023
Updated review

Wasn't happy with the customer service back and forth (for the items I wanted to return).

Date of experience: September 28, 2023

I just hope items are good quality
September 5, 2023
Previous review

I just hope items are good quality

Date of experience: September 5, 2023
Missouri
1 review
0 helpful votes
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Will not order again.
October 28, 2023

I can live with all but one of my items. Not overly satisfied. Shipping tracking was horrible.
Their return policy is a joke. I can return item at my cost and the refund minus their shipping cost or keep the the item and they refund 40% of what I paid for it.

Date of experience: September 28, 2023
Australia
1 review
0 helpful votes
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Incorrect size information
October 28, 2023

Delivery was okay. However, the sizing chart supplied by the shopping site was hopelessly incorrect. The clothes I ordered were too small.
I am unlikely to order via Azzlee ever again.

Date of experience: September 28, 2023
Missouri
1 review
0 helpful votes
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Never again
October 28, 2023

I ordered 2 of these dresses for my wedding. Paid for expedited shipping. Payment was processed on the next business day. They did not arrive in the time frame they were suppose to. I reached out to Customer Service by email (could not find a phone number) and it took almost a week to hear back. I was told that these were popular and had been out of stock for a good while. They told me they could refund me the difference between regular shipping and expedited shipping & ship the dresses when they had more in stock. I let the know I wanted a full refund. I had to email them several times about my refund, the response I got was to please be patient, they were working on it. They apologized for any inconvenience. I FINALLY got my refund, just shy a few days of waiting for a month! I would NOT recommend doing business with a company that processed payment, for an item they had no inventory on, then had me wait almost a month to be refunded. This was my first time trying to do business with them. Never again ~

Date of experience: September 27, 2023
Australia
1 review
0 helpful votes
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Unsatisfactory products
October 28, 2023

Very disappointed with the quality of both items.
Would not recommend and have asked people NOT to purchase from this site.

Date of experience: September 27, 2023
Nebraska
1 review
0 helpful votes
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Satisfactory experience. Clothes always look nice on the models, but hang different on a size 12

Date of experience: September 27, 2023
Australia
1 review
0 helpful votes
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Service was good just don't like the wait thank you

Date of experience: September 27, 2023
New Zealand
1 review
0 helpful votes
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A Very Happy Customer
September 27, 2023
Updated review

I love the tops I have bought. The quality of the fabric and the sewing is excellent. They are exactly what is shown in the photos

Date of experience: September 27, 2023

Good Buy
March 13, 2023
Previous review

Quick and easy. Arrived on time. Shirts are as advertised

Date of experience: March 13, 2023
Texas
1 review
0 helpful votes
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Product was as presented
September 27, 2023

The dress I ordered matched exactly to the specifications presented. Came quickly and packaged nicely

Date of experience: September 27, 2023
Georgia
2 reviews
0 helpful votes
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Jeans
October 27, 2023

Jeans were very heavy material and too small. I wish to return for a refund please advisse me on how your company does this.

Date of experience: September 27, 2023
Canada
1 review
0 helpful votes
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Bon service et bons achats
September 27, 2023

Prix et délais très raisonnables. Bon choix de vêtements

Date of experience: September 27, 2023
California
2 reviews
0 helpful votes
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Returns
October 27, 2023

Very difficult to get confirmation for my return-still have not received one

Date of experience: September 27, 2023
Iowa
2 reviews
0 helpful votes
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Satisfied
September 27, 2023

Quick response. Easy to navigate.Things came at expected time. Site was easy to navigate on

Date of experience: September 27, 2023
New Zealand
1 review
0 helpful votes
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Quick sale and delivery
September 27, 2023

As above. Quick sale and delivery. Would purchase again

Date of experience: September 27, 2023
Australia
1 review
0 helpful votes
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Pretty but poor sizing
October 27, 2023

I really love the style and the dress was beautiful but the sizing was way to small and that was even taking measurements. The process for exchange or refund is abysmal. I doubt I will shop with this company again.
Also show more photos with different angles and close up details. Also a description of the fabric please.

Date of experience: September 27, 2023
Australia
2 reviews
0 helpful votes
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Disappointed
October 27, 2023
Updated review

The items were nothing like on the site very miss leading. To return my items will need to be sent to USA even though there is a Australian address but apparently they don't except returns. Will never order from this site again.

Date of experience: September 27, 2023

Very easy to navigate and splendid to use
September 3, 2023
Previous review

Very easy to navigate and splendid to use

Date of experience: September 3, 2023
Australia
1 review
0 helpful votes
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Very good service
October 27, 2023

Fast delivery easy check out.
Good range of clothing.

Date of experience: September 26, 2023
Georgia
1 review
0 helpful votes
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Fall leaf print top.
September 27, 2023

Very easy to order from your site. Product was as described. Received in timely fashion. Wore the top the day after receiving & had compliments.

Date of experience: September 26, 2023