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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Great looking at the picture on facebook it was true to the picture
The product was just not like the photo. Better quality from Shein and much cheaper. $70 for the outfit isn't cheap
Excellent and straightforward I had no complaints that is all I have to say
Won't be buying online again. The quality of clothes is poor and the appearance even worse. I expected the top to be as the photo. It appeared to have a different fabric on sleeves and at neck. The cut was unlike the photo as well.
I should've known better when somethings that cheap. It's that cheap for a reason. It look nice in the pictures but when I received it, it was cheaply made with strings hanging a thin nylon material. No thanks I won't be re-ordering.
I love the look of the clothes. I ordered and was excited to receive my new clothes to find out I ordered wrong size. I tried to return the item and it took 3 weeks for a response. Once the exchange happened it took a month and half to receive new sizes and a lot emails back and forth. Never again will I be purchasing from this company
Customer service is lacking and quality of product does not reflect in the price you pay.
Found address fields confusing, as in Suburb field and City. Field. Ended up putting both. Melbourne is the capital city of Victoria Cranbourne West is a suburb of Melbourne…
Purchased Early Sept 2023. Tried to use the tracking number given...said I could expect delivery June 2022 yes 2022.
Have not even received my order and had asked to cancel with-in a few hours of placing order
When enquiring about returning the dress as it was nothing like the picture, i was told i would have to send it back to the USA at my cost.
They did offer a 30% refund and i could keep the dress but no one wanted it as it is awful.
Super easy to order. Looking forward to my receiving my dress.
Clothes are ok just very much on the small size. Fabrics is pretty but for one pair of pants they were polyester and that's what I am trying to get away from
I was delighted to discover Azzlee. The design of my casual pants is unusual and I get many admiring comments when I wear them. I'm looking forward to finding a top that looks best with it in one of your next ads.
Need better product descriptions and more accurate sizing..
The dresses were a bit too small, but lovely fabric and styling. Customer Service responded promptly and helped me secure a resolution. I will be purchasing more items in the future and adjust the sizing to fit my figure.
Great customer service. I didn't pick up my order on the afternoon it arrived at post office and customer service officer contacted me to let me know it was available to collect. Kind friendly and very professional service!
The item arrived from NY. Per the shipping label. It was poor quality and the size was incorrect. In order to return it they advised me via email that I needed to return it to China via UPS and email them with a tracking number. Once received I would get a refund less the amount of the original shipping charge that the vendor paid to ship to me.
These return instructions/policy is not indicated on their website.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members