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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Australia
1 review
0 helpful votes
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Sizing was not correct.
November 2, 2023

Happy to return product but found return policy not satisfactory. Options available not good enough. I only wanted the next size up but was advised I needed to pay for return postage plus postage for replacement size. Because of the added cost I took other alternative of keeping garment (which does not fit) and receiving $11.00 approximately for reimbursement of garment that did not fit. Still waiting on refund of $11.00.

Date of experience: October 3, 2023
Canada
1 review
0 helpful votes
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Terrible customer service
November 2, 2023

I requested 5 times to give me the return address and refund before they answered my request.

Date of experience: October 3, 2023
Australia
1 review
0 helpful votes
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AZZLEE OR Ali express.
November 2, 2023

When I saw the ad on Facebook I looked at the company details and was led to believe they were from Australia. They are direct from China. Your messages to their email address will be returned. Your messages on Facebook will not be answered. No way to cancel an order.
After placing my order I then saw the exact same items under a different name on Facebook for 1/4 of what I had paid. But I couldn't cancel. Just glad I used PayPal

Date of experience: October 2, 2023
Australia
1 review
0 helpful votes
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Would like to exchange these pants but Azzlee are reluctant to send details
Pants are described as linen but are a rayon
There is no reply to my emails
Not happy with costumer service. Because there is none

Date of experience: October 2, 2023
New Zealand
1 review
0 helpful votes
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Sizing
October 3, 2023

Sizing wasn't what i was expecting. I wanted to return the items but the CS lady gave me a discount to save her work.

Date of experience: October 2, 2023
Ohio
1 review
0 helpful votes
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Ok
October 3, 2023

Was ok, I'm not sure I would order again…………………………………………….

Date of experience: October 2, 2023
California
1 review
0 helpful votes
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First time ordering
October 2, 2023

Ordering is easy. I like their site. Remember to check sizing on each item as they can vary.
I am currently waiting for a return authorization because I ordered a lot of wrong sizes as I didn't pay attention. The love the products. Their color, style, and fabric are great. I was able to keep some of the items I ordered and they may be feel good when wearing.

Date of experience: October 2, 2023
Louisiana
1 review
0 helpful votes
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Ships from China
November 1, 2023

I had no idea this product was coming from China. Communicating with customer service was difficult and the shipment took very long. The items I ordered ran very small and the fabric is extremely thin. Now I have to deal with trying to return these items, which is not free.

Date of experience: October 2, 2023
North Carolina
1 review
0 helpful votes
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EASY PROCESS
October 2, 2023

Easy browsing and checkout. No issues with ordering.

Date of experience: October 2, 2023
Illinois
1 review
0 helpful votes
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I'm dealing with customer service trying to return my purchase for a refund

Date of experience: October 2, 2023
Canada
1 review
0 helpful votes
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Very quick service
October 2, 2023

I ordered from 3 different places this month and your was the last I ordered from and the first to get here. That's great!

Date of experience: October 2, 2023
Australia
2 reviews
0 helpful votes
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Average quality
November 1, 2023

The fabrics were a bit on the light side and certainly smaller than the suggested measuring chart. I would be reluctant to purchase further products from AZZLEE.

Date of experience: October 1, 2023
Australia
1 review
0 helpful votes
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Don't buy from this company
November 1, 2023

Terrible quality garment for the price. Terrible customer service.

Date of experience: October 1, 2023
New Zealand
2 reviews
0 helpful votes
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Colour?
October 2, 2023

Only disappointment was that the blue is much darker than then picture. Quality - style and softness is lovely.

Date of experience: October 1, 2023
Australia
2 reviews
0 helpful votes
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Colour not true to advetisement
November 1, 2023

I ordered a dress that appeared blue/grey with a white stripe and received a white dress with a blue/grey stripe. I do not like the white dress and will be returning it.

Date of experience: October 1, 2023
Australia
1 review
0 helpful votes
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Good service, prompt delivery
October 1, 2023

Easy on line ordering, huge choice of clothing types

Date of experience: October 1, 2023
Australia
1 review
0 helpful votes
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Great range of classy products, easy to choose, good size range with country-specific sizing. Hopefully it'll fit true to size when I open it on Christmas Day!

Date of experience: October 1, 2023
New Zealand
1 review
0 helpful votes
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Not anserwerd my queries
October 31, 2023

Which I did today reorder no ALS************** NZ$201.41 which I have not received an email confirmation

Date of experience: October 1, 2023
Texas
1 review
0 helpful votes
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Incomplete Order!
October 31, 2023
Updated review

Never received Brown polka dot blouse! Was advised to contact post office which is a laborious and time consuming action - the blouse wasn't worth that effort to me. I won't be ordering again unless your company handles the problem! Thank you

Date of experience: October 1, 2023

Not sure of sizing!
September 4, 2023
Previous review

Not sure of sizing!

Date of experience: September 4, 2023
New Zealand
1 review
0 helpful votes
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Excellent service and delivery
October 1, 2023
Updated review

Very easy to use the online ordering service. Prompt fast delivery

Date of experience: October 1, 2023

Happy
November 12, 2022
Previous review

Excellent service and delivered in the specified time

Date of experience: November 11, 2022