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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Alright. I will look for the refund. It has not been credited yet.
My order was returned to Azzlee because of incomplete address. The problem was the address was a jumbled mess and post office couldn't process it. Now, I'm told that I can have the order resent but there will be a $9.99 shipping fee added. And, if I want a refund, there will be a $9.99 shipping fee deducted from the total amount.
This has been going on for several weeks. If it looks too good to be true...
Our Transaction ID:
2T*******W*******
Merchant Transaction ID:
*******X*******G
Purchase Date:
August 29,2023
Payment to:
Azzlee
Invoice ID:
AZL**************
Poor quality garments - fabric flimsy, seams coarse or not straight
I was very disappointed as the styles looked lovely but neither top fitted. My size 14 daughter fitted into the top of the 20/22 but the bottom was too large. I am going to unpick the 3X top and see if I can re-jig the sleeves. I have agreed to accept a 30% refund rather than return the items to the USA.
We were concerned regarding the sizing when placing the order...Some items not true to size
We are concerned regarding the sizing but will wait and see.
I was expecting something mor festive with gold lines. Not what it looks in the picture.
Received different colours and fabric. Still waiting on a refund.
Very good easy shopping and thanks for prompt delivery.
SORRY BUT I RETURNED MY ORDER FOR FEFUND DID NOT FIT AND WAS DISAPPOINTED WITH QUALITY OF MATERIAL RETURNED BY POST 27/9/2023.
Only pants and jumper received- where are the shirts
You sent me two tops that were extra large, in spite of the fact that I had ordered both of them in medium. So I had to pay $10 for you to ship me the wrong sizes.
Now you want me to pay another $10 to send the wrong items back
There's $20 you are requiring me to pay for your errors. I should not be penalized for your mistakes.
You can do the right thing by sending me a return shipping label. If not, I will regardless, it's a company never to do business with again, and make sure other people know the same
You don't always get what you think you are getting. Items do not necessarily match what you think you ordered. But the designs are often wonderful. So take your chances.
Delivery as expected but the colors of a sweater did not quite match the illustration.
The graphic on the product is beautiful. The shipping was slow and I wish I had paid more attention to the fabric. I'm moving away from synthetic materials.
Ordered and paid for. Item didn't arrive. Found out item out of stock- wasn't advised. Item still being advertised!? Now cancelled and awaiting refund
Material of some clothes not stated soo could not buy. Too hot for polyester in our climate in summer
Postage was expensive. But received in a timely manner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members