On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I liked most of my items. Was surprised that none of the items had any labels on them. As in size or label name so this is a mystery for me.
Overall the quality of items are ok.
My 15% off was not applied to my order even though I spent close to $200
The waiting is the hardest part.Having not received items from ordering is frustrating unable to talk to customer service or a email back does not exist.Being a repeat customer I would appreciate a response.
Easy shopping shirts that I've ordered fit just right!
It was fine I was not happy with 2 items out of three that I ordered. Will be more careful with my purchasers from Azzlee next time.
Disappointed in the fit, but not the fault of azzlee. I ordered one size too large. Other than that, the shirt is beautiful.
Arrived in good time, two tops I love the other two not so much.
Processing and distribution very quickly however not happy with products
The clothes resembled the website but the material was/is cheap quality. And only /2 of a shirt arrived
Over all the staff were ok, they answered my email by the next day and I suppose offered me what they are allowed. It still doesn't take away the fact that I wanted to return it. Mayb the op-shop could use it
Quality is very poor and sizing is all over the place. Will not buy from this site again
Easy, and I like the product but I the blouses run small and I need to return. I just hope that I can get the correct size and that it will be available
Would have bought other things but there was no description of the material they were made of.
Very satisfied with timely service product came on time and was good quality.
1st time using site. Thought it would help nice to have on a cruise.
Misleading information relating to internet address. Has.com.au but obviously is not Australian even though postage envelope has Australian address. Items must be returned at own cost to America with no guarantee of refund. They are not I tested in returns
No delay. Product was received fast and was as described.
My experience was fast and efficient service. Arrived quickly and quality of the garment was excellent.
Would not accept the FW12 coupon?im very happy with these pants and the ordering and delivery went well. The shirt I've bought are smaller fits than most Large, nice fabric and well made.
Problem because did no receive the pants ordered. A different color.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members