Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Meryl R.
Unfollow Meryl R.
Share Review
Report Review

No service no contact
November 14, 2023

I had to chase up my order. No one bothered to let me know it was out of stock. I had to contact them to get a refund

Date of experience: October 14, 2023
Australia
1 review
0 helpful votes
Follow Derelle K.
Unfollow Derelle K.
Share Review
Report Review

Disappointed
November 14, 2023
Updated review

Disappointing when wanting to return was only able to get some of my money back. Other companies give full refund.

Date of experience: October 14, 2023

Good so far first purchase
September 25, 2023
Previous review

Good so far first purchase

Date of experience: September 24, 2023
Australia
1 review
0 helpful votes
Follow Anne X.
Unfollow Anne X.
Share Review
Report Review

Not good enough!
November 14, 2023

Product was different colour and material completely different!
Have been put off on-line shopping! Even design was not as depicted.
Won't be shopping with you again.

Date of experience: October 14, 2023
New Zealand
1 review
0 helpful votes
Follow Jo Y.
Unfollow Jo Y.
Share Review
Report Review

Small fitting
November 14, 2023

Won't be shopping again... waste of money to find clothes don't fit.

Date of experience: October 14, 2023
Australia
1 review
0 helpful votes
Follow Dianne X.
Unfollow Dianne X.
Share Review
Report Review

Easy to use site and product arrived intact
October 15, 2023
Updated review

Good. First time shopper so will buy more if item is what is advertised

Pants look good and fit well

Date of experience: October 14, 2023

Good
September 22, 2023
Previous review

Good. First time shopper so will buy more if item is what is advertised

Date of experience: September 22, 2023
New Zealand
1 review
0 helpful votes
Follow Connolly X.
Unfollow Connolly X.
Share Review
Report Review

Rubbish poor quality goods and service.
November 13, 2023

I did not receive the items I ordered and Azzlee will not take responsibility for this. I have to return goods at my own cost and they will decide if I can get a refund. And only for goods not postage which means I have to pay postage twice?

Date of experience: October 14, 2023
Ohio
1 review
0 helpful votes
Follow Regina J.
Unfollow Regina J.
Share Review
Report Review

Runs Very Small
November 13, 2023

Received my top. I loved the color but the size runs very small. I would probably need to go up@ least 2 sizes, if not 3. The material has zero flexibility to it. Will be retuning the top and will not reorder.

Date of experience: October 14, 2023
New Zealand
1 review
0 helpful votes
Follow Tina Q.
Unfollow Tina Q.
Share Review
Report Review

Poor
October 14, 2023

Really disappointed and gutted to be honest. Procrastinated about buying for so long as garments not physically sited, but loved the look from the online photos so went ahead with the order being very careful to make sure measurements were correct.
Will be just giving 5 of the 7 garments ordered to the second hand shop.

Date of experience: October 14, 2023
Virginia
1 review
0 helpful votes
Follow Theresa X.
Unfollow Theresa X.
Share Review
Report Review

Not happy with last order
November 13, 2023

A previous order didn't work out so I was given a credit which I appreciated I placed a order to use the credit and waited a very long time to receive it instead I received a email asking if I had received my order….I replied that I had not, following that I received another email stating that the product wasn't available. Why did it take so long for a product that wasn't available then receive a email asking if I had received it just to receive another email stating that it wasn't even available? It makes no sense!

Date of experience: October 14, 2023
Florida
2 reviews
0 helpful votes
Follow Michael Q.
Unfollow Michael Q.
Share Review
Report Review

Easy transaction and ordering
October 14, 2023

Easy to pay with PayPal. Really hope my product looks like the picture on this site.

Date of experience: October 14, 2023
Australia
1 review
0 helpful votes
Follow Suzanne V.
Unfollow Suzanne V.
Share Review
Report Review

Not happy with one shirt
November 13, 2023

Overall shopping experience was okay except for a shirt which I didn't think was advertised the right colour.

Date of experience: October 14, 2023
Australia
2 reviews
0 helpful votes
Follow Shany N.
Unfollow Shany N.
Share Review
Report Review

Not the best quality
November 13, 2023

I expected better quality from the pictures. Disappointed.

Date of experience: October 14, 2023
Australia
1 review
0 helpful votes
Follow Nicole K.
Unfollow Nicole K.
Share Review
Report Review

Poor
November 13, 2023

Unhappy with clothing and lack of customer service

Date of experience: October 14, 2023
New Zealand
1 review
0 helpful votes
Follow Johnston U.
Unfollow Johnston U.
Share Review
Report Review

Feedback
October 14, 2023

Order arrived in good time but poor communication regarding return items.

Date of experience: October 14, 2023
New Zealand
1 review
0 helpful votes
Follow Catherine F.
Unfollow Catherine F.
Share Review
Report Review

The shopping experience was good. Delivery was reasonably quick. Disappointed that one garment was not in the parcel.

Date of experience: October 13, 2023
New Zealand
1 review
0 helpful votes
Follow Ann U.
Unfollow Ann U.
Share Review
Report Review

A worthwhile company to deal with.
October 14, 2023

Pleased with efficiency and quickness of delivery.

Date of experience: October 13, 2023
Australia
1 review
0 helpful votes
Follow Margaret X.
Unfollow Margaret X.
Share Review
Report Review

Website very easy to use, I am looking forward to receiving my new clothes

Date of experience: October 13, 2023
New Zealand
1 review
0 helpful votes
Follow Dianne Z.
Unfollow Dianne Z.
Share Review
Report Review

Mrs D G
November 13, 2023

Have tried and failed on this site before so hoping to recieve garments thus time
Did receive this order thank you

Date of experience: October 13, 2023
Australia
1 review
0 helpful votes
Follow Jane E.
Unfollow Jane E.
Share Review
Report Review

Size and quality was terrible went straight in the bin never order from this site again

Date of experience: October 13, 2023
New Zealand
1 review
0 helpful votes
Follow LINDA H.
Unfollow LINDA H.
Share Review
Report Review

Disappointed
November 13, 2023

I liked the tops but was disappointed with the sizing.

Date of experience: October 13, 2023