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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Despite looking so wonderfull in the photographs the dress on me is so long and hangs like a sack.
Quite dissppointed as I will never wear it.
Fresh designs, well-constructed tops & excellent customer service!
After contacting customer service regarding returns, I received some instructions and I followed up in email, it's been over a week and no reply.
Terrible customer service. Difficult to make a return.
They were good at getting back to me promptly though
Easy to order product delivered size and colour as advertised on the internet
I WAS UNHAPPY WITH THE ORDER AND CLOTHING WAS NOT WHAT I EXPECTED. THE LADY RITA GAVE ME A HARD TIME WITH MY REFUND. I HAD TO PAY THE SHIPPING TO RETURN THE CLOTHES.
Wont b shopping from this site again. I can't contact you because when I type in *******@azzlee.com it says there is no such website. I have tried many times to contact you with no success.
As I'm of older age I love the length of the tops. Don't get that in other stores. Also love the colours and designs. Bought three tops and each one is a different fit tho. Some I need a larger size and some I could have ordered smaller.
Products as expected and delivery was on time. Satisfied with my orders
First time ordering! Didn't like the return policy but it is what it is!
The experience was nice I always received feedback so that was real nice
Taking a long time to receive items is not a big deal. However, the quality and design are not as good as they appear in the photos. Don't like the fabrics, the way the clothes fit or discovering that they are all hand wash and hang to dry. Moreover, the return process is more of a pain than with other companies that I deal with. If I had known any of this upfront I would not have wasted my time.
Very cheap, smell material that shrank when washed and turned everything in the wash blur.
Shop elsewhere.
I like the range but sizing can be a bit difficult sleeve width seem to vary with some items.
I haven't opened my order yet as away at the moment.
No where in the comments about refunds does it say you have to send the unsuitable items to the USA if this was the case I would not have purchased from them. Though the clothes on the site look lovely and clothes I would love to buy this experience has left me with no desire to purchase from them again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members