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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Somehow I received 2 dresses when I only wanted one and couldn't find a way of returning it but have now sent it back to the returns box number.
I place an order for two sweatshirts. Only one was delivered to my residence. I did get a notice that the other shirt was delivered, but it wasn't. I tried to contact customer service as directed, and that site is non-functioning. I will not be ordering from Azzlee ever again, and I've alerted my friends to your poor service.
Products look great. Hoping they are true to size.
I'n very satisfied with all items. They look exactly as they were pictured.
I saw these items on a Face book ad and thought that they looked quite nice, not expensive and worth a try. However, I will not be purchasing anything more, I can only wear one of the items and would prefer to be able to see both the quality and fit before purchaing.
Happy with the overall experience, though would like to swop one of mine to a 3XL.
Good experience apart from the colour shirt difference, fast delivery
Products mostly not as described which is disappointing
I repeat, too bad you do not offer petites. Shipping took longer than many companies take.
Not what I expected. Appears to be a different fabric.
All arrived quickly and sizing was great. Colours were also a good match for the shop
Because I did not like the things, I returned them immediately. I expect a full refund, please!
Not bad but difficult and it was with delivery and return problems
Good and fast delivery! Love the style & unique design! Delivery was also efficient!
Unclear return directions, returned to address on label that said return to this address. I'm out the $50 for the dress + $15 for postage. Email communication "blamed" me.
I will never choose Azzlee again. I
Product material not always provided. Front and back views would be helpful. Also, photos of same items vary alot when shown on site compared w/photos sent in by customers wearing items.
Product material not always provided. Front and back views would be helpful. Also, photos of same items vary alot when shown on site compared w/photos sent in by cudtomers wearing items.
One item never showed. I had to message to find out what happened. Then was told to choose another or get money back. Still waiting on replacement
Materials flimsy cheap, looks good in image iam disappointed, guess you get what you paid for
Was worried bout size, but it's a great fit, looking forward to wearing the top
Great service, quick delivery. After taking a gamble in buying on line, did so and I was not disappointed. Thank you for the gorgeous garments. I bought pants that were not true to size, have kept them and altered to fit. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members