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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Only half of the garments purchased by me are true to colour and size.
This sweater is way too large to be a size small also the sleeves are way way too long. See the above review for more details. I will never shop with your company again
No description of fabric provided on Website...fabric was cheap. Picture were deceiving
The company has beautiful dresses. I would like to see better descriptions of the fabric, dress features, and where the dress is made.
This is the second order that I've received that doesn't match up to the description.
The product is nothing like the advertised item
Very easy, buying for my wife, sorry it needs to go to my post office box.
It's my first order, ordering process was easy.
However after initial confirmation from PayPal, which I didn't use to pay, I didn't receive any follow up tracking and no confirmation from Azzlee themselves. As I'm in Australia it took 3 weeks before any communication, then my order arrived and it was missing one item. Clothes quality average.
It's my first order, so we will see how it goes, ordering process was easy.
Shorts fit well
Not a long time waiting for parcel
Nil problems making the order
Sizing is way out! Not accurate for Aus. By at least 2 sizes.
Test run to check sizing. Looking forward to more purchases.
Very disappointed with the quality of the clothes & the size fitting was incorrect. I did go by the sizing you supplied.
Not like the pic at all, very poor quality fabric. Style totally different, very dissatisfied. Looks like 'old ladies slacks'. Going off to the Op shop sadly. Waste of money
I would prefer to shop using PayPal because it's more secure
I would like the dress or a refund, since I did not receive the dress.
Nice colours. The material is quite nylon and not very breathable. Size 16 and the sleeves are tight, plus the bust is tight. Buy a size or two up.
Fabric poor and sizing way out! Very disappointed with items of clothing overall. Doubt if I would wear.
Contact re sale was swift enough, product was great
As I haven't received the shopping yet I can't really comment further
I thought that the fabrics on the items looked more linen then they were in real life.
It would be helpful if order confirmation emails could be sent when items purchased
So far safe to shop.
Disappointed
Happy to have the opportunity to give feedback
Would like to know how to contact you earlier
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members