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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Looked very different from advertised product, fabric feels like it is a Halloween costume and would be highly flammable making it dangerous to wear, I would appreciate a FULL refund!
NOT VERY CUSTOMER FRIENDLY EXPERIENCE. UNABLE TO CONTACT ANYONE TO GET SATISFACTION FOR AN ITEM TO BE RETURNED FOR CREDIT, OR, AT LEAST A REPLACEMENT IN CORRECT SIZE, AS YOUR SIZING, I MISTAKENLY, THOUGHT WAS EQUIVALENT TO SIZING IN AUSTRALIA. I ORDERED AN XL BUT IT MIGHT HAVE BEEN A XS!
Not a true size. Ran small. Not what I expected in fabric
The only thing I didn't like was that they didn't let me know they were out of stock of one item. I just saw that it wasn't with the rest of items when they arrived- they should have let me know before my parcel left so I could have chosen something else
Nice casual selection. Arrived on time & in good condition.
I do not normally find things to purchase when I see advertisements pop up. In this case I did and I am so glad because summer is coming. I had a good experience shopping on Azzlee. My package arrived on time, and I had not issues with my order. I will be ordering again in the near future.
It took a lot longer to receive this because of where it came from. Won't buy from them again.
You have lovely clothes. Just wish they arrived
Please refund my money
The sizes are so small. Purchased 3 items and only one fit. At a loss as to getting refund. They do not make it easy to speak with someone or communicate electronically to get return details
Great. You need to be patient and order well in advance to when you want to wear them, due to the distance.
Everything fits well and is made well. I have absolutely no complaints whatsoever!
Firstly I didn't know I was being charged USD which is a lot more than Australia
Secondly I wrote to buyer about getting a refund on the pants purchased as they were nothing like original, material terribly cheap, felt like a shower curtain. Rest is in above remarks^
Great customer service which is rare these days. Quick response and very helpful
I think anything that doesn't have give in the material you probably need the next size up
The communication has been very poor. As yet have not received my order. Tracking system doesn't work. Be very careful using this service
Disappointed, size wrong, quality not good. Very hard to contact and offered a 30% refund (which I still haven't received after nearly a month.
I will not order from you again and will tell all my friends about the poor quality. Very cheaply made. I bought these for my daughter and I'm too embarrassed to give them as a gift!
The people I emailed with attempted to be helpful but I was not able to return the products and claim a full refund
Great designs and colors but the products are posted from China.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members