On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I do not like synthetic materials, I had hoped for cotton based fabrics
Easy shopping, but product is not as pictured. It shows it more shapely and flared, but it's a straight cut.
I have emailed as requested. So not happy with the service so far
Dress turned up on time, no problem with delivery.
Informed customer service it's been weeks need item for Christmas and keep asking them for a delivery date. Answer: it has been shipped!
I ordered and received my shirts in a timely manner
Very easy to use this company and they have beautiful clothing.
This is my second time ordering and that speaks for itself. Very easy. I was a little surprised this last delivery took longer that I anticipated
This is my second time ordering and that speaks for itself. Very easy
Love the casual vibe of the clothes and the models look like real people. So nice to see merchandise on people instead of dangling mid air. Good shopping experience and not overloaded with too many reminders that "my package is on it's way".
Will not order again. Not happy but I am required to send at least 50 letters to get this posted.
First shipment was too small, sizing is obviously an issue.
Returns process is expensive and strange - shipped from China but Returns to US. Go figure.
My fault for getting sizing wrong, but the return process is incredibly confusing.
Items are using the descriptions of better quality items I have purchased before, but these are made out of cheap polyester. The description of the dress I bought even says Cotton but is 100% polyester. Unfortunately I cannot find the ones on the Internet that I have purchased any more, so I tried these.
They answered my questions right away and eased my concern.
The merchandise is completely cheap and inexpensive. It does not look and feel as it appears to look and feel in the photos.
I mistakenly thought it was a real tee shirt with some cotton to it. I would never wear it in public as it looks so cheap!
It was quick and the size chart was correct. Shipped on time.
Delivery was just over a week. Goods packaged well. Happy overall.
All items were too small and not to scale as shown on the size chart on the website. Plus I wanted to return them. They won't give me a return address and will not refund my money. What rubbish company. I will not recommend it to anyone. I want my refund please
Very late arriving and poor quality
$#*! $#*! $#*! $#*!
…………………………………
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members