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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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First time ordering. Emails were helpful but with regards to delivery expectations, but really did take too long to finally receive. Dress was not exactly what I expected.
Customer service was helpful. Emailed me back promptly and said they would credit me in items not received.
Got confirmation. Never received the clothes. Won't order again. Will check my credit card when it arrives to see if they charged me for.goods not received. Sorry to report this but you asked.
Haven't actually tried on yet! I give feedback ASAP!
I was very excited to find your site. The order took a long time coming. The fit and quality are very disappointing and both items I ordered are very small for size.
I would like to return them for a refund. Please tell me how to go about this.
These items have not been received these items have not been delivered to my house what are you going to do to correct this.
Contacted Azzlee but still waiting. Why wasn't I told these items were on back order when they were ordered?
Item not as pictured, poorly sized, poorly assembled.
Return policy is cumbersome
Once I contacted Customer service it was handled professionally and quickly. Crystal was excellent in handling this and for follow up.
I am an 8 10 and got medium and they are tight getting on and suit is too small
It is very difficult to know the right size of the items.
It was the first time and it will not be the last. Everything fit to perfection and the quality of the material was surprising compared to the cost.
It took almost the entire month of April for me to find out that some items in my order were out of stock. Once I confirmed that I wished to cancel those items and just send the ones that were in stock, I was given a tracking number for my order but it comes up as UNAVAILABLE! What a joke... I don't know if I will receive my products or not and you do not give me much confidence - I will not order again from Azlee
Have been waiting for a month and still no sign of my order. Several pieces of clothing, over $200 and nothing!
The clothing pictures look great. This is my first time shopping here so we shall see if it's going to be a good or bad experience
So far so good.
Everything is comfortable and true to size.
Cheap, thin, small clothes. Will not order agin and not recommend
The sizes were right but the fabric is so cheap and flimsy. I won't order again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members