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Azure Standard Reviews Summary
Azure Standard has a rating of 2 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azure Standard most frequently mention customer service, last time and drop coordinator. Azure Standard ranks 187th among Organic Food sites.
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The people who are in charge of this company must be absolutely crazy! Because of this, all the people they have hired must mostly be crazy too. Like, James, pointed out, the drivers do not wear masks, gloves or practice any type of social distancing. In fact, they are aggressively against this type of behavior. I was personally ridiculed by a driver named Kevin who has a beard for wearing a mask and wanting to socially distance from him. This guy is full of all kinds of jokes and a huge ego to go with it. Weird for a truck driver I thought. Kevin thought is was hilarious to put my remaining packages in the bushes on the other side of truck. Barbara is the fat huffy lady who's house the drop is at. She had young children running around, everyone without masks. Everyone closely interacting with the truck driver. It was a crazy scene to see. I had to say something and every time I did, I was told by Kevin to "Be Quiet!". This guy told me to be quiet like 20 times. I was told to go somewhere else. I was told to find a new drop site. Barbara, even had here son in his collage outfit come out and try to intimidate me while also making jeering remarks. It was really fun and I highly recommend going to one to see the madness for yourself.
I am shocked at all the negative reviews! These reviews are largely from first-time customers who have little understanding of how Azure Standard works, from what I can see. It is not Amazon (thank God)! It helps to think of your order on the website as a shopping list. You can add items to the order, and remove them all month long. The order is only finalized on your checkout date. At that time the warehouse takes your list and begins to pick the order. If the items on your order aren't there, you don't get them. Yes, you will often not receive a couple items on your list, but do you become furious at the grocery store manager when they are out of a certain item for a couple weeks? No, that would be insane! Azure has amazing products and about the best customer service I have encountered. If you are a want high quality well priced goods from a family company, are a reasonable person, and are able to plan ahead, then Azure is a great choice. If not, then its probably not for you.
PS the plant starts they sell are beautiful, and arrive in perfect condition.
Hi Nathan. We are thrilled to hear that the plant starts arrived in great condition. We wish you a bountiful harvest.
I picked up my first order today. It will most likely be my last order. I purchased a mix box of produce. I was disappointed to find the cucumber was soft, the carrots were so soft and rubbery that my kids could bend them. The coconut had mold and nearly all other produce showed signs it was spoiled.
The deliveryman who was interacting with customers and handling the food was not wearing a mask. Please Azure Standard, for the sake of everyone's health and safety, encourage your frontline reps to wear a face covering. In some places it is the law. However, it is the right thing to do everywhere.
Hi James, thank you for sharing your concern, we appreciate your feedback. We legally cannot force our independent contracted carriers or employee drivers to wear masks. We do suggest that drivers wear masks, if possible, during delivery and ask that they be sensitive to the requests of customers picking up orders at a drop location.
You are going to waste your time fighting and chasing customer service because there is something missing in your order
Hi Ellis, if you could please PM us what happened with your order, we'll be happy to look into it. If an item is missing from your order and you were charged for that item, our customer service process should be pretty streamlined. We'd like to review your account to understand the situation better and make sure that you received resolution.
Placed an order over 6 weeks ago now, still hasn't shipped ANYTHING! I emailed and asked for at least an ETA, stating that I understand some things may be out of stock, just need some idea of when they're shipping whatever they can, she replied that they have no idea when they would be able to ship the order. I've worked in manufacturing and managing a shipping center, so I know it's insane that they would have zero idea when an order would be shipped out especially when it's been in the queue for 6 weeks. I doubt I'll ever get my order, you should not depend on them at all! Meanwhile I can order from Vitacost and it will be here in 5 days without fail.
Sadie, we are sorry that your order hasn't shipped out yet. We are very backed up due to the current mass ordering we are experiencing. We current have over 6,000 orders that our small parcel shipping team is working to pack and ship as quickly as possible. We should have received an email from us explaining the backlog and that some orders are being held due to not having stock replenishments to complete the order. We are holding orders with less than 75% fulfillment unless you ask us to release your order under the 75% fulfillment. We are very sorry for the delay and the inconvenience.
Like many others here, you order a product, but probably because you aren't a regular customer or ordering large amounts, they overbook, then cancel your order at the last minute. So now you've wasted your time thinking you were getting your order, and haven't been able for the three weeks you've been waiting to find alternative product. They also cancel ON THE DAY YOUR ORDER WAS SUPPOSED TO SHIP, so they drag it out to the last minute. This place is not worth the headache.
First and last time buyer. Horrible customer service! The best word to describe this company would be THIEVES! They take almost a month to ship the product when it says they have it in stock and will ship in a few days! Then when you finally do get your food and it's spoiled or not good quality and you try to get a refund they will come up with every excuse and blame you for shipping the item just so they can keep your money! So if you want to be out money and food then order from here. I also posted on their Instagram my problems and they told me they were deleting my comments because I was simply telling other customers that were also having problems what happened with my experience. DO NOT BUY FROM AZURE they are THIEVES! Very shady for a company to tell you they are deleting your comments when you said NOTHING wrong!
We have been ordering from Azure for years now and so appreciate their effort to deliver according to their promise. In life, sometimes there are some bumps, but we give them a 5 star rating in their stock and in their practice as an honest and forthright business. God bless Azure! Wayne and Betty
Hi Wayne. Thank you for your kind review. We will do our best to serve you and all of our Azure customers with integrity, even in the bumpy times. Thanks for continuing to support us.
On 04/01/2020, I placed an order for organic bread flour (25 lbs) and raisins (5 lbs) - both in stock at time of purchase. Soon thereafter, I placed an additional order for mostly fresh produce. I was told orders would take up to 7-10 days to ship. Fine. Emailed/phoned customer service numerous times after waiting over 2 weeks for 1st order to ship. Emails indicated a 2 week delay in shipping. Customer Service told me wait times were way longer than 2 weeks. I asked for 2nd order to be canceled and provided Order # in an email. Customer Service - same person - canceled my 1st order instead! Emailed/called Customer Service to resolve issue and was first ignored until I managed to speak to another person, who promised my 1st order would be reinstated and expedited. The CS worker who mistakenly canceled my 1st order, contacted me to say my shipping/delivery would also be waived for 1st order reference the "misunderstanding." Result: Still no order; only bread flour on order (missing the raisins); and I'm being charged for shipping (credit applies on "future" shipment). Total nonsense. Totally inept. Total lack of integrity. I will not purchase from this company again, not will I recommend them. Awful customer service.
When the covid-19 crisis hit I tried to buy food in the stores and it was unavailable in the quantity I was looking for. However, Azure standard still had stuff that I could order. About two-thirds of the stuff I ordered they were unable to ship, but the stuff I did get was nice. I was so happy with what I did get I went ahead and ordered again. It can be a challenge picking up the food from the drops because you have to be at a certain place at a certain time, so if you can't handle that, they probably are not the supplier for you. But if you are a responsible type of person who also is flexible, Azure standard is excellent. At least for me it is.
Thank you Jon. We appreciate the review. We are glad our delivery and fulfillment model works for you. Thank you for your support.
This company is going down hill fast, save yourself the headache and buy food elsewhere! I've been a customer of Azure for years. They claim to sell food, but fail to keep items in stock, and do not pay their vendors, so they are put on "credit hold" and cannot buy inventory. Two years ago, the owner actually begged the customers to invest in this company so he could afford to buy products to sell to us.
All of 2019 was terrible. You order from what is listed as in stock on their website, and you will be lucky to get 50% of your order shipped. They oversell the inventory they have, and you never know what will ship until the truck is packed and you are billed. There is no way to stop an order if Azure cannot fill it in full.
Azure shows no regard for their customers' time, nor how long they will have to drive to pick up these partially filled orders. After you make your purchase, you may receive an email that they are delivering on a different day than what was stated when you ordered. Last week, they first changed the delivery date, then the day before our evening delivery, they send out an email in the middle of the night saying your delivery is now coming "sometime" in the morning not evening. They expect us to be available at their whim, to keep changing our schedule to meet their truck. I was actually told that "they do not guarantee when their trucks will arrive." "When the truck will arrive" to Azure means what day, week or time the truck with your order will arrive. If you cannot pick up your items because they keep changing the date and time of delivery, you have to jump through hoops with Azure to get your money back. Not a store credit, but your credit card refunded. They also try to make you pay a 10% restocking fee for their total incompentence. I had to threaten a credit card dispute to get all of my money back. Also, if you look at their facebook page, they have taken down the reviews --- they are trying to deceive new customers by suppressing honest negative information. I have no idea how such an incompetent company says in business.
I helped my elderly mother with an order and pickup. I would absolutely never do it again! We ordered online and had to wait a month to meet in a weird parking lot miles away and at a different business than all the paperwork told us. Why we didn't shop local and support local business, I wonderered why but mom had done this before. Only reason she knew of the different location and parking lot than the paperwork suggested. So drove hours out of the way for bags of chicken feed which never made it on the truck and wound up with 12 chocolate bars that we could've got at any store locally. Wasted many hours of our time waiting over 28 days only to be disappointed our order was not filled on the truck. We had to wait for a specific date and time to meet in this lot that was miles away from the suggested spot on all the paperwork. Only to be disappointed. Later found out we can get the same thing at local feed store or delivered to our door for cheaper by Amazon. Don't waste your time with Azure! That's all it turned out to be.
Hi Isaiah. Your mother is part of a community drop system that was established by a local resident in your community. These volunteers engage Azure to come to their communities and choose the delivery location for their drop members to pick up orders. Some of the volunteer coordinators will also make arrangements to hold onto orders for drop members who need assistance and meet them later with their order.
We do have a very unique ordering and fulfillment system. As a distributor, we sell to businesses, which is why our ordering and fulfillment system is set up this way. Back in 1999 we opened our distributorship to individuals for delivery to community drop points and through the mail, because we wanted customers to have the ability to purchase direct.
Customers who are connected to a community drop point have weekly, bi-weekly or monthly cutoffs, depending on how far their drop point is from Oregon, and deliveries to follow those cutoffs. When customers join a community drop point, they are given the ordering cycle information including when their order cutoff is and the estimated day and time of delivery. Because orders can be modified until the order cutoff closes, it would be impossible to reserve products as we would have to remove and add items from stock every time a customer modified their order.
We do our best to fulfill our customer's orders in full, however, we are unable to guarantee that the products ordered will be available at the time we pack the order. This is why customers are asked to review what has shipped in their order shipping confirmation, so they can see what was able to be shipped for pickup. This is also why we don't charge customers for their orders until we have fully packed the order and know what is being fulfilled.
We understand that our fulfillment and delivery model isn't a fit for everyone. If you'd like to learn more about how our distributorship works, please PM us your info and we'll have a team member connect with you.
This "farm" is ridiculous! No one knows what is going on. They are a mess they have no idea what they have in stock but are happy to leave you sitting waiting for a product then cancel your order without notifying you.
Hi Robert. We're sorry we had to cancel your order. With the extraordinary response to the current COVID-19, we are experiencing delays and higher than normal out of stock products, which has caused us to cancel orders we have not been able to fulfill. We are working with all of our suppliers to get stock in as quickly as possible. If an order is canceled, we do send out an email letting customers know. If you didn't receive an email, we would want to look into that to see what may have happened. If you would like to PM us, we can review your account to see what we can do to help you further.
I have been ordering from Azure for years. Every order I make half of it is out of stock after I order when it was in stock when I ordered. Now they raised they're prices on EVERYTHING just a week into the Coronavirus pandemic when people are on hard times and had the guts to just come out and say it in an email. Were talking a 30$ order increasing 8$! Onions once 11.50 for 10 lbs now 16$! I'm really fed up! Plus 8.5% shipping on every order. Starting to not be worth it. Oh yeah did I mention I stopped ordering produce from them because half of that if actually in stock is rotten when I get it.
**In response to Azures response. You certainly aren't hurting with all the extra business and selling out. I doubt you azure family has to lower their standard of living during these trying times. You are secure and have everything you need. Others are not so lucky. Raising prices asap does not look good. Your PR is petty lip service. You have had out of stock issues for over 3 years.
Sarah, we are all affected by this pandemic. Many of our staff, including the owner and his family, are working 20 hour+ days to support customer needs. Employees order to drops like all of our customers do and also are outed on products that we run out of before the order was filled. Preferential treatment is not given to employees. May of our employees work remotely and receive orders to drops too.
It's true, we have had challenges with our stock. Right now, with the pandemic causing 10 fold increases in orders we are experiencing additional stock shortages.
Azure has gone through some significant struggles over the last few years and this has greatly impacted our ability to keep sufficient stock in place. There have been many factors that have contributed to our decline in stock, some outside of our control and some where we've made business decisions that didn't work out as planned. Most companies don't make it through these types of financial situations and we wouldn't have made it through either, if it hadn't been for the customers who stood by us and continued to support us.
Recovering from a significant financial downturn like we experienced can take years to recover from. We have been in recovery mode for the last two years and continue to implement strategies to move forward and improve. We still experience set backs and this current situation has certainly caused another setback. Still we see customers continue to support us and we don't take that lightly, we are extremely grateful.
They take orders saying items in stock but don't actually ship. Then they don't let you know ahead of time you you can cancel the order.
Verle, Azure has a very unique ordering and fulfillment system. Because customers who are connected to a community drop point have weekly, bi-weekly or monthly cutoffs and deliveries to follow those cutoffs, our system isn't designed to reserve products. This is not only because of the perishable nature of many of products we offer, but also because we are space limited and it would be a safety hazard to have orders sitting around the warehouse for up to two months prior to shipping them to customer's drop deliveries.
The way our system works is that customers place an order before or on their cutoff day (as far as two months prior to their order cutoff). After a customer places their order, they can add to or subtract from the order until their order cutoff closes. We encourage customers to look at their orders on their cutoff day to see if anything on their order has gone out of stock or has low stock available. That gives customers the opportunity to make changes to similar items that have higher stock quantities available.
Once the order cutoff closes, the orders are locked down and order packing slips are prepared for our warehouse staff to begin picking customer's orders the next day. The staff is packing orders for four or five delivery routes each day. The orders are then picked and loaded on the truck in the order the trucks will be leaving that day for their route deliveries. The orders are also packed according to the way the deliveries will be loaded onto the truck, meaning the last drop to deliver is loaded on the truck first and placed closest to the nose of the truck and the first drop to deliver is loaded last and placed at the tail end of the truck.
We do our best to fulfill our customers orders in full, however, we are unable to guarantee that the products ordered will be available at the time we pack the order. This is why we don't charge customers for their orders until we have fully packed the order and know what is being fulfilled. That prevents us from charging a customer for an item that we were unable to fulfill.
We continue to work on ways, within our ordering system, that we can improve and better serve our customers.
Decided to order from Azure to get wheat berries to bake bread. Added other items so I wouldn't be given a small order fee. When items were shipped, the 25 lb bag of white berries was out of stock. However, they said I would receive the 5 lb bad of red wheat berries. I was still charged the drop off fee. After receiving order, found they had sent me 5 lbs of brown Basamati rice instead. Called to report error and was made to call back drop coordinator to see if someone else received it and we could exchange. They did not, so called Azure back. They said I would need to send it back to get credit. Instead of wasting 5-7 dollars postage, I said I would just keep it and call it even since the rice was about 6-7 dollars more than the wheat. No, they said. They could only give me 10 percent off. What? Kind of crazy. I could have just not called them. This company is very unaccommodating to the customer. Won't do business with them again.
Terry, Could you please PM us your account number? We want to find out which representative you spoke with, as we would like to provide additional training to this team member and have a manager give you a call to correct the matter. We are sorry we didn't provide a better experience for you.
I belong to an organic co-op which purchases from Azure Standard. The biggest problem I have is I never get the food I order. We are talking about a grocery company that never has food in stock. I don't know how they stay in business. Adding to the never in stock food issue is the convoluted ordering system that when you place your order the food isn't reserved for you as someone earlier on the route can order at a later date and they get your food. Let's take this month's order for example. I purchased four items total $111.29. A case of frozen green beans, 25 lbs flour, 25 lbs beans, and 5 lbs flour. My actual order total is $6.33. Everything else I ordered was sold out by the time my stop was processed. It doesn't matter that my order was placed two weeks ago my food wasn't reserved for me even after I checked out. I've been ordering the same case of frozen green beans since October 2019 and I still don't have it. I almost got it this month because 20 came into stock but sold out in 36 hours before my stop came up on the rotation. I admit defeat. They have no idea how to run a business and I'm tired of the stress and frustration of never receiving my order. This is the most disorganized, inefficiently run, disgraceful company that I've ever had the displeasure as a customer to do business.
Hi Sandy, we're sorry you haven't been able to get some of the items you've ordered. Our ordering and fulfillment system is designed to prevent us from sending spoiled or expired products to our customers. Because customers can order weeks and even months in advance, holding produce, dairy and even dried goods for that length of time would mean a customer would potentially receive spoiled or expired products when their order is fulfilled. If you would be willing to PM us your account information, we would appreciate having the opportunity to review your account with you.
I ordered three things, two of which were in stock the day the truck went out, but they told me they weren't. So no food got sent to me. What a disaster! Don't bother...
Hi Liz. If you could PM us your account information, we'd like to look into what may have happened.
We love shopping with Azure Standard and they have become our main sources for groceries and health products. I love that we can rely on Azure to always provide quality non-GMO products, and the majority of their organic selection is much more affordable than at our local grocery stores. We can afford to buy 100% organic on groceries now!
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Hi Chris,
The driver and the Drop Coordinator who manages the drop contacted us after this incident to let us know the nature of the situation. It's our understanding that the driver asked you to be quiet due to the extremely foul and antagonistic language being directed at the volunteer Drop Coordinator who had her young girls there helping. Our understanding from the Drop Coordinator is that she had asked everyone to stay in their cars while she and the driver unloaded the truck and that you had chosen not to do so.
Because Azure deliveries are set up by volunteers in a community, which have engaged us to delivery to them and the members of their drop, we provide guidelines, however, the volunteer is responsible for the coordination of the drop delivery. We have shared best practices for social distancing and masks, for Drop Coordinators to use during deliveries, however, we cannot force DC's or the members of drops to wear masks. It is up to the members of each drop to work together to create a safe environment that each member of the drop is comfortable with, being sensitive to the needs of those present and communicating respectfully to each other during deliveries.
As mentioned in a previous post, we legally cannot force our independent contracted carriers or employee drivers to wear masks. We do suggest that drivers wear masks, if possible, during delivery and ask that they be sensitive to the requests of customers picking up orders at a drop location.