Azure StandardReviews 127

First time with Azure. Heard good things about them from YouTube. Thought it was a good and trustworthy company. But beware. I got a confirmation email after I placed a substantial order for a price of a certain amount. This is what most reputable online companies do. But when I got the bill it was about $150 higher than my confirmation email. There were 4 products in my order that were not in the confirmation email. Once I got the order delivered, I called them. They claim that I had ordered it. Never got a confirmation that I had ordered these. I would have cancelled items because I had not wanted to spend so much money. So there is no way of knowing how much you are going to get charged, because you never get a correct confirmation email. Most other companies will send you an email when you buy items. But not this company. They said that is how their system works, they just add items to your bill without giving you a confirmation email so that you can cancel or make changes. For me, I would like to know what my charges are, so that I can make sure I have funds to pay for them. I am a bit angry at this company.

I had been going to a drop that was about 40 minutes away. I found one closer by about 10 minutes. I was excited about this so I added the closer drop to my account. Little did I know that attempting to move to another drop would cause me to miss out on my shipment for an entire month. Apparently the drop didn't reach the minimum for there to be a delivery. When I signed up for the drop, there was no notification that drop did not always meet the minimum order. I received an email about the fact that the drop was not going to be scheduled, but since I had prior obligations, I didn't receive the email till several hours later. In which time I had recieved another email, stating that my order had been cancelled for the month. The email telling me it was cancelled arrived at 9:38 pm ET. I didn't see it till around 10 pm. I logged onto azure standard and clicked the contact us button. I clicked the link that said customer support form, but the page would not open. So I called, the time was 10:18 pm. No one answered so I left a message, with a phone number that I could be reached at. It is now the next day after 2 pm et. I have not received a call back, my order was not switched to the other drop that I had been using, like I had asked in the message I left, and I have not been contacted at all.
The two times I have been able to order did not exactly go smoothly. With both orders, I was given a date, day, and time to pick up my order. With both orders the day was changed at least once.
Which meant I had to scramble to shuffle my schedule to be able to get the products I had ordered. Especially since they do not refund any money as a general policy. As if that wasn't bad enough, I was told that I was expected to give the driver 15 minutes beyond the scheduled time to account for traffic etc. Neither one of the drops that I have been to did the driver arrive within this 15 minute window. The first order the driver was about 25 minutes late. The second order, the driver was closer to an hour late. He was discourteous, and almost left before offloading all the goods for the drop. He was getting his truck organized to take off when enough people complained about not receiving goods. He finally looked again and discovered an entire pallet that he had put with items from another drop.
Why is it that I am expected to be patient and flexible with azure standard. But I do not get the same in return. A response to my would have been a good start. It would have been great if I would have been able to get my order switched to the other drop.
One of the things that angers me the most is I have told some of my students about ordering through azure standard. Now I will be telling them that if they order, they do so at their own risk.

Ordered 5 lbs of black oil sunflower. After much speculation due to low reviews I gave them a try. Not disappointed at ALL. Germination in the 80% maybe ever 90%. Slightly slow growing but manageable. No mold issues!

After back and forth with CS, I got a store credit for bad item + shipping. Thanks to Azure for stepping up.

I'm very disappointed with how this service works. I made an order and waited for it for a whole month. 3 days before delivery, I was informed that my product was out of stock. ( when I placed this order my product was available)
Thank you very much. This company knows how to cheer people up!

I have been a member of a drop off location/ delivery in our area for a short time 99% of the time the delivery has been delayed. Sometimes they deliver on a weekday during work hours. I am not sure how many people can change their work hours at the drop of a hat. I sure can't. Do not recommend their services. To top it all, even when their customer service has limited time. I had another issue with their emails-not receiving it- but all their customer service could say is they are not sure why? Such poor response in customer service and delivery.

There is nothing CLEARER than their own words -- From the drop coordinator...(?):
This email is going to everyone that had an order for today.
We have a few items missing:

1) A box for (-- --) I know it was there because I had it in my hand at one point tonight, and had set it on the plastic; but when she got there it was nowhere and it was just myself, (--), and (--) there then.

2) Another order is missing 10 bottles of Elke's Natural Gourmet Vitam-R, Nutritional Yeast Extract in case any happened to get in your repack box by chance.

3) Then we also have an order that is missing the following items from it:
• 1# of Azure Market Chili Powder, Medium
• 4 oz. Azure Market Organics Paprika Powder, Organic
• 44 oz. Trace minerals Magnesium Flakes
If anyone happens to have any of the above by mistake, please let me know ASAP.

I call the Company today, they said they are going to reimburse the money to my bank. Let see what happens!

I ordered a lot from Azure Standard the past couple years, suffering disrespectful behavior by the drop coordinator in my area. She constantly communicated in such a way that customers frequently ended up waiting for 30 minutes for the truck (sitting in our cars), or she would suddenly say the truck was early and expect everyone to get to the drop site early. The last time she did that, I was busy with guests and didn't see her text. As I got in my car to leave for the drop, she called and said she had left my $400 of groceries in a pile on the ground at the drop site. It was nearly 100 degrees and my order included a lot of expensive ice cream pints and other frozen goods. When I got there 10 minutes later (5 minutes after the designated drop time), I found my groceries sitting in a pile on the hot asphalt in the parking lot, the ice creams all melted. Everything about this was against Azure's rules. If she had not taken my order off the truck, the truck would have stayed until 15 minutes after the designated drop time instead of leaving early. I would have got my groceries in fine condition. When I complained to customer service, they refunded me for the ice creams and they told the drop coordinator not to do those things in the future. I thought they should have replaced her as drop coordinator but they said that drop coordinators "own the drop" and there was nothing they could do. I choose not to give my business to companies that allow and implicitly condone this kind of abuse. On top of that, Azure would constantly be out of things that I had already ordered and paid for. It was crazy making in general and I cannot recommend them at all. If I could give zero stars I would.

First, apparently They charged me for things in my cart I never pressed "check out" for?! Then they kept changing their pickup date for the original things I had intentionally ordered (even the week of "pickup" they were changing it) and my husband and I couldn't figure out how we were going to pick it up with his job and renting a Uhaul. Then, we figured out they put me on the wrong email list THIS WHOLE TIME, and I didn't find that out until the DAY BEFORE my real pick up date. My real rep is not answering her phone and I'm stuck here wondering how the hell I'm going to get my food since I can't pay an arm and a leg for shipping to my house and apparently no one can help me. Do they even do refunds? Have I suddenly lost hundred of dollars? Did they ship my whole order? I have a company to run and animals to feed, and this is a joke. I don't have hundreds of dollars lying around to spent on a flimsy company that offers no guarantee of pickup. This has been the most horrible company to work with.

I purchased a product from this company that was for Human Consumption... The packaging was as poor at its get, a plastic bottle inside a simple padded envelope... The delivery was left in my front yard under the Sun... I tried to contact the product manufacturer to ensure that the product was still safe to consume and the company was not to be found and every phone that was given to me by Azure was not even in service. I decided to return the product just because I do have any confidence on it... I had to ship it on my own expense, and still today, after they received it 4 days ago, my refund is not done yet! I contact Azure again and they give the crap that it will take over 10 more days to have a refund... This is what I call the worst customer service and product handling I have ever experience... I will never purchase any other Item from Azure again! I strongly recommend you all to think twice before ordering something with this company...

I think their products are good quality. Their prices are comparable to other places. HOWEVER, their inventory process is horrible. You place an order and only God knows IF you will get your complete order. You find out when you go to pick it up. Their excuse is that they mainly do business with distributors. So what kind of stores would do business like this? If they deliver beans. Then the local store would not have beans for its customers for a month? This makes no sense. The customer representative always answer with "if...". If they cancel the order, if we have the product, if we deliver... always if. Too bad. I do like the quality of their products but IF I get my full order I am lucky. IF not too bad for me. I am done!

Update: 9/2021 they are doing better now and have been able to regularly get my order on time when I was expecting them, I ma also recieving my full orders again and the items on the web have been ones I can order. I enjoy that they reuse boxes for shipping to reduce waste. Plus they packaged things very well.

Placing an order and not receiving the whole order is a BIG no no in my opinion. For the last couple months it has become more of a problem than in the past. Some people have animals to feed, business to run. When we order something that says its in stock, and we don't receive it, and only get a notification that you wont receive it the day before the delivery, it becomes a problem. Your company has become an unreliable delivery system. I cannot gamble with your companies lack of fulfilment. When I see that you want to expand to deliver to other areas, while not being able to figure out the area they are currently serving. Goodbye

What can I say, I placed my first order. Everything was in stock as of the cutoff period. I paid or so I thought, then I get an email that my complete order is now a partial order (even though every thing was in stock when I ordered). Then comes the delivery is not coming on its scheduled day but another and now early in the morning, well I have a doctors appointment with COVID 19, it can be difficult to get in to see any physician. Then the delivery is changed again, now just after my doctors appointment. So I paid for a delivery I am unable to get to and pick it up. Be vary afraid of this Company and its business practices. I do not think I will ever see this order, but they were sure fast in taking my money.

No matter how many times they explain their inventory system, it makes zero sense. I buy an item because it's in stock... then they go to ship my order and it disappears... every month over and over with no chance to replace that item... just poof! Bought by someone else? Never existed to begin with? You must understand how frustrating this is to customers. This month is the last time I bother with Azure. Please don't reply, I'm tired of reading your lame responses.

I bought a bag of 50 lb sunflower seeds from them for harvesting. They claimed it's organic. After planting in about 10 days just about 5-10% grow. After that I tried on different ways, longer soaking, put in trays, keep in the germination room etc. Always the same results. I wrote company about that, and you gues, no answer. So they are just a company that sells garbage.

After finding out my order would arrive at my drop site early morning, making it very difficult for me to escape work, I called azure and asked if I can change my drop to a location where I would be able to pick it up in the evening. I was told it was fine and given the address of the new drop. The morning of the drop, I receive a text from the coordinator at my original drop saying the truck driver tried to leave my order there but she reminded him I changed my drop so he placed my order back in the truck. Then that evening I get to the new drop and am told that my order is not there. I then texted, called and emailed all the coordinators of every single drop in between my original drop and the drop I changed to in order to see if my order was dropped off by mistake. But my order was never found. It just disappeared. Then customer service instead of saying they would ship a new order directly to my address at a discount, as a courtesy for losing my order, says that either I have to pay the full cost of that shipment to my house (which is a lot more than having it shipped to a drop) or wait another month when there would be another drop near my house. This was going to be my first order but after this, I don't plan to order anything from a company that doesn't value their customers.