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AW Bridal

3.6

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AW Bridal Reviews Summary

The company garners mixed reviews, with many customers praising the quality and design of their dresses, often exceeding expectations in terms of fit and appearance. Positive sentiments highlight the affordability and unique styles available. However, significant concerns arise regarding customer service, particularly in communication difficulties, delayed responses, and issues with returns. Customers frequently report dissatisfaction with the handling of sizing discrepancies, leading to frustration over accountability and resolution processes. Overall, while the product quality is well-regarded, the customer service experience detracts from the brand's reputation, suggesting a need for improvement in support and return policies.

This summary is generated by AI, based on text from customer reviews

service
63
value
57
shipping
58
returns
44
quality
55

We monitor reviews for authenticity

NL
2 reviews
4 helpful votes
Follow Steven C.
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I got countless compliments on how elegant my dress was. Love it!

Date of experience: January 30, 2015
Bangladesh
1 review
12 helpful votes
Follow Jessica A.
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The perfect spring dress for any formal occasion I got from them! It's a strapless dress with a flower off-center of the waistline. Initially, I bought it for a wedding, but I loved it so much that I wore again for a company function I had- a formal ball to celebrate our recent success. I got countless compliments on how elegant my dress was. Love it!

Date of experience: November 25, 2014
Pakistan
2 reviews
4 helpful votes
Follow Nick K.
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I bought a little black dress for my sister's wedding. I have a curvy figure, and the dress flattered my body perfectly, especially the fitted bodice. The simple elegance was most alluring. Its lace and low cut back gave it a sophisticated flair. We accessorized with pearls and silver corsages. The wedding turned out absolutely beautiful.

Date of experience: November 24, 2014
California
2 reviews
4 helpful votes
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I choose the cocktail dress because I have a tummy, it wasn’t what I was looking for but it looks great either way so I just use it and everyone congratulate me so now I’m more than satisfied! The price and the quality goes hand by hand here and when I call they didn’t let me waiting they were just great. Excellent service

Date of experience: November 19, 2014
India
1 review
4 helpful votes
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I was hesitant to buy online again because of previous bad experience from other online websites. I was pleasantly surprised by this one. The quality of the dress is excellent and the shipment was spot on. I love the way that the black and white dress is fitted at the bodice and has a long, full skirt.

Date of experience: November 15, 2014
India
1 review
1 helpful vote
Follow Kelly P.
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Customer service is very warm and fast for responding. Of course, dress is good enough to match their service. Highly recommended!

Date of experience: November 15, 2014
India
1 review
2 helpful votes
Follow Anna R.
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Very fast delivery, my shoes arrived within 10 days after I placed the order. Thanks Nina’s professionalism for helping me with the size and color.

Date of experience: November 14, 2014
India
1 review
1 helpful vote
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I bought a dress for a formal event while 5 months pregnant. I followed the measurement chart provided and the CS’s advice, and it fit as I expected. I had to do some alterations, but very worth the buy!

Date of experience: November 14, 2014
India
6 reviews
53 helpful votes
Follow Deborah D.
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I fell in love with their dress at the first glance and ordered one for my friends formal wedding. It was just so awesome and looked exactly the same like on the picture. The material was sooooo soft and silky. The little cut near the neck line was a droopy and revealed a bit more than wat I thought I would, but then it was alright to look cozy and sexy at least once in a while.

Date of experience: November 14, 2014
India
1 review
2 helpful votes
Follow Cheryl W.
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I like the site, like the dress. I just like it. It was perfet. I like the color and the texture. The only think is that it was a litter big long

Date of experience: November 14, 2014
India
4 reviews
9 helpful votes
Follow Teresa W.
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Every girl needs a naughty little black dress, and I am glad that I was able to find mine on this website!

Date of experience: November 13, 2014
India
1 review
3 helpful votes
Follow Arlene L.
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Beautiful dress!
November 13, 2014

Beautiful dress! Unfortunately it didn't look good on my daughter at all. She is way too pale for a white dress.

Date of experience: November 13, 2014
India
1 review
1 helpful vote
Follow Roxana G.
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The dress is wonderfull, more beautiful than the picture! Thank you very much! I'm happy:-)

Date of experience: November 13, 2014
India
2 reviews
0 helpful votes
Follow Clyde R.
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Most of the time, I find that searching for dresses online can be a challenge for me because not many online shops carry my size. When I came upon this website, I was worried that they did not have my size for this dress, because I really wanted to wear it to my homecoming. Luckily for me, this website carries my size, and I was able to order the dress very easily. When it came to my house (very promptly, by the way), I was so happy! It was perfect!

Date of experience: November 13, 2014
India
1 review
1 helpful vote
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It was the perfect for my requirement. The veil was so beautiful and loving and of the exact length I was looking out for. Oh boy, I am pretty excited about wearing it, I just can't wait. It is very commendable for the price. It matched my white laced gown impeccably and my mom just loved it so much than i would. I would have been better if the design was a little less, but then it is an awesome piece of work for the great day.

Date of experience: November 12, 2014
India
1 review
0 helpful votes
Follow Dianna C.
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My daughter loves Beauty and the Beast, and when she saw the dress while we were looking for a flower girl dress online, she immediately wanted it. I’m very happy with this dress, and I’m sure my daughter is as well.

Date of experience: November 10, 2014
California
1 review
1 helpful vote
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It’s not easy to find a dress that’s both subtle and eye-catching, but the moment I saw their dress, I thought it’s made for me! It was well-made, and it fit on me like a glove. Ordering it was a breeze; all I had to do was order my size, and pay. Even though the company did not carry my exact size, they went out of their way to be able to find the size I wanted, and contacted me back the moment they had my size. They were very easy to talk to, and even asked me if there was anything else about the dress that I wanted to change! I am very glad I ordered this dress from their boutique.

Date of experience: November 10, 2014
California
1 review
10 helpful votes
Follow Adela H.
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I never thought that I would buy my wedding dress online. But the moment that I saw it, I just fell in love with it. The experience of online shopping was easy and efficient. My dress was delivered to me exactly when they said it would be. When I opened the parcel and saw the amazing creation I knew I had made the right choice. I love the sheer at the top of the dress. The silk with the floral detail finishes off my dress perfectly. The buttons that go all the way down my back are so flattering.

Date of experience: November 10, 2014
India
1 review
3 helpful votes
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My daughter was so worried about not finding a proper dress for her prom night. We sneaked in through all the stores but couldn't find the best one. I had been hunting online to catch sight of an alluring dress and that's when I found one pretty black lace dress from them. I ordered for it right away, to my surprise the shipping was also too fast. This dress is amazing and well made. I am so happy with the dress and would definitely say worth the price.

Date of experience: November 3, 2014
India
2 reviews
2 helpful votes
Follow Cassandra W.
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I ordered three dresses so that I could have a selection to choose from. I tried all of them on and chose the one that I liked best. There was no problem with returning the other two dresses and receiving my refund. A suggestion would be to advise brides to order a size or two bigger than normal so that they can alter it to fit exactly right. I am very satisfied with the dress that I chose. It is well worth the money.

Date of experience: November 3, 2014

From the business

At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...


awbridal.com
Founded in 2010
Shenzhen, China
+33
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