Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company garners mixed reviews, with many customers praising the quality and design of their dresses, often exceeding expectations in terms of fit and appearance. Positive sentiments highlight the affordability and unique styles available. However, significant concerns arise regarding customer service, particularly in communication difficulties, delayed responses, and issues with returns. Customers frequently report dissatisfaction with the handling of sizing discrepancies, leading to frustration over accountability and resolution processes. Overall, while the product quality is well-regarded, the customer service experience detracts from the brand's reputation, suggesting a need for improvement in support and return policies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got countless compliments on how elegant my dress was. Love it!
The perfect spring dress for any formal occasion I got from them! It's a strapless dress with a flower off-center of the waistline. Initially, I bought it for a wedding, but I loved it so much that I wore again for a company function I had- a formal ball to celebrate our recent success. I got countless compliments on how elegant my dress was. Love it!
I bought a little black dress for my sister's wedding. I have a curvy figure, and the dress flattered my body perfectly, especially the fitted bodice. The simple elegance was most alluring. Its lace and low cut back gave it a sophisticated flair. We accessorized with pearls and silver corsages. The wedding turned out absolutely beautiful.
I choose the cocktail dress because I have a tummy, it wasn’t what I was looking for but it looks great either way so I just use it and everyone congratulate me so now I’m more than satisfied! The price and the quality goes hand by hand here and when I call they didn’t let me waiting they were just great. Excellent service
I was hesitant to buy online again because of previous bad experience from other online websites. I was pleasantly surprised by this one. The quality of the dress is excellent and the shipment was spot on. I love the way that the black and white dress is fitted at the bodice and has a long, full skirt.
Customer service is very warm and fast for responding. Of course, dress is good enough to match their service. Highly recommended!
Very fast delivery, my shoes arrived within 10 days after I placed the order. Thanks Nina’s professionalism for helping me with the size and color.
I bought a dress for a formal event while 5 months pregnant. I followed the measurement chart provided and the CS’s advice, and it fit as I expected. I had to do some alterations, but very worth the buy!
I fell in love with their dress at the first glance and ordered one for my friends formal wedding. It was just so awesome and looked exactly the same like on the picture. The material was sooooo soft and silky. The little cut near the neck line was a droopy and revealed a bit more than wat I thought I would, but then it was alright to look cozy and sexy at least once in a while.
I like the site, like the dress. I just like it. It was perfet. I like the color and the texture. The only think is that it was a litter big long
Every girl needs a naughty little black dress, and I am glad that I was able to find mine on this website!
Beautiful dress! Unfortunately it didn't look good on my daughter at all. She is way too pale for a white dress.
The dress is wonderfull, more beautiful than the picture! Thank you very much! I'm happy:-)
Most of the time, I find that searching for dresses online can be a challenge for me because not many online shops carry my size. When I came upon this website, I was worried that they did not have my size for this dress, because I really wanted to wear it to my homecoming. Luckily for me, this website carries my size, and I was able to order the dress very easily. When it came to my house (very promptly, by the way), I was so happy! It was perfect!
It was the perfect for my requirement. The veil was so beautiful and loving and of the exact length I was looking out for. Oh boy, I am pretty excited about wearing it, I just can't wait. It is very commendable for the price. It matched my white laced gown impeccably and my mom just loved it so much than i would. I would have been better if the design was a little less, but then it is an awesome piece of work for the great day.
My daughter loves Beauty and the Beast, and when she saw the dress while we were looking for a flower girl dress online, she immediately wanted it. I’m very happy with this dress, and I’m sure my daughter is as well.
It’s not easy to find a dress that’s both subtle and eye-catching, but the moment I saw their dress, I thought it’s made for me! It was well-made, and it fit on me like a glove. Ordering it was a breeze; all I had to do was order my size, and pay. Even though the company did not carry my exact size, they went out of their way to be able to find the size I wanted, and contacted me back the moment they had my size. They were very easy to talk to, and even asked me if there was anything else about the dress that I wanted to change! I am very glad I ordered this dress from their boutique.
I never thought that I would buy my wedding dress online. But the moment that I saw it, I just fell in love with it. The experience of online shopping was easy and efficient. My dress was delivered to me exactly when they said it would be. When I opened the parcel and saw the amazing creation I knew I had made the right choice. I love the sheer at the top of the dress. The silk with the floral detail finishes off my dress perfectly. The buttons that go all the way down my back are so flattering.
My daughter was so worried about not finding a proper dress for her prom night. We sneaked in through all the stores but couldn't find the best one. I had been hunting online to catch sight of an alluring dress and that's when I found one pretty black lace dress from them. I ordered for it right away, to my surprise the shipping was also too fast. This dress is amazing and well made. I am so happy with the dress and would definitely say worth the price.
I ordered three dresses so that I could have a selection to choose from. I tried all of them on and chose the one that I liked best. There was no problem with returning the other two dresses and receiving my refund. A suggestion would be to advise brides to order a size or two bigger than normal so that they can alter it to fit exactly right. I am very satisfied with the dress that I chose. It is well worth the money.
Answer: When I tried to return the dress that I ordered they first offered to give me a partial refund, then gave me an address to return it to, but said it would be expensive to return and that I should state on the package that it was a gift worth less than $25. Very dishonest.
At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...

