Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of AW Bridal

AW Bridal

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate AW Bridal?
grey stargrey stargrey stargrey stargrey star

AW Bridal Reviews Summary

The company garners mixed reviews, with many customers praising the quality and design of their dresses, often exceeding expectations in terms of fit and appearance. Positive sentiments highlight the affordability and unique styles available. However, significant concerns arise regarding customer service, particularly in communication difficulties, delayed responses, and issues with returns. Customers frequently report dissatisfaction with the handling of sizing discrepancies, leading to frustration over accountability and resolution processes. Overall, while the product quality is well-regarded, the customer service experience detracts from the brand's reputation, suggesting a need for improvement in support and return policies.

This summary is generated by AI, based on text from customer reviews

service
63
value
57
shipping
58
returns
44
quality
55

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Nicole P.
Unfollow Nicole P.
Share Review
Report Review

Love this company!
February 23, 2021

I have bought a few things from this company and they have all been great quality. My absolute favorite is their wedding hair clips, they are beautiful!

Date of experience: February 21, 2021
New Jersey
1 review
0 helpful votes
Follow Ana R.
Unfollow Ana R.
Share Review
Report Review

Good
February 22, 2021

I like the robe is nice silky and smooth is great for bed time or any occasion I want to use it when I got on vacation

Date of experience: February 20, 2021
Colorado
1 review
0 helpful votes
Follow Dee H.
Unfollow Dee H.
Share Review
Report Review

Absolutely beautiful
February 21, 2021

The bridal rope is very beautiful and the material is soft and excellent. Overall a cute purchase and worth the money

Date of experience: February 19, 2021
New York
1 review
0 helpful votes
Follow Jane S.
Unfollow Jane S.
Share Review
Report Review

Usually don't leave reviews, but customer service here is above and beyond. Makes it easier to purchase products knowing that you can actually reach someone.

Date of experience: February 19, 2021
Minnesota
1 review
0 helpful votes
Follow AliciaAnn P.
Unfollow AliciaAnn P.
Share Review
Report Review

Baptism fleece blanket
February 21, 2021

My Baptism Blue blanket that I ordered is so beautiful for My baby. I love that you can Personalize it and it's Fleece material also it's nice and warm. Well made and would highly recommend.

Date of experience: February 19, 2021
California
1 review
0 helpful votes
Follow Ankita K.
Unfollow Ankita K.
Share Review
Report Review

Beautiful dress.
February 21, 2021

Absolutely beautiful dress. Made with high quality fabricand the stitch is commandable. The gown has lining inside it and I love the high slit detail. Delivery was on time and well packaged. I will definitely recommend this gorgeous dress. You will get many compliments sure.

Date of experience: February 18, 2021
Illinois
1 review
0 helpful votes
Follow M K.
Unfollow M K.
Share Review
Report Review

The pajamas that I have gotten from them are silky soft and fits well and flattering. The quality is great from the price and customer service was communicative when I had to ask them a couple questions prior to my purchase

Date of experience: February 18, 2021
California
1 review
0 helpful votes
Follow Priyanshi J.
Unfollow Priyanshi J.
Share Review
Report Review

I got two of these hairclips and they are just like in the picture. I and my friends loved them totally

Date of experience: February 18, 2021
California
1 review
0 helpful votes
Follow Radwa H.
Unfollow Radwa H.
Share Review
Report Review

Couldn't be more happier
February 19, 2021

I bought AW bridal hair comb, love it because it looks do shiny gave me an elegant stylish appearance, looks like an expensive piece, also it's easy to insert and pull out from hair, very happy with my purchase, and highly recommend it.

Date of experience: February 18, 2021
Florida
1 review
0 helpful votes
Follow Maria F.
Unfollow Maria F.
Share Review
Report Review

Awesome
February 19, 2021

I purchased this dress as a bridesmaid dress and the seller was so responsive to all of my questions, they made the dress lightning quick, and got it to me super fast! The quality is amazing and all of my measurements that I provided is spot on! They did such a superb job and I couldn't be happier! Thank you for being a great seller

Date of experience: February 17, 2021
California
1 review
2 helpful votes
Follow Hillary M.
Unfollow Hillary M.
Share Review
Report Review

Just perfect
February 18, 2021

I purchased this as a gift for a bride. The quality if very nice, as well as the price. It looks expensive. The trim on the sleeve gives it value. I know the recipient will be very happy. Sizing was just as described. I always worry about that.

Date of experience: February 17, 2021
Oklahoma
1 review
0 helpful votes
Follow Carol L.
Unfollow Carol L.
Share Review
Report Review

Smooth and silky robes from baby to adult. I would definitely recommend. The design is pretty adorable as you can see in the picture.

Date of experience: February 10, 2021
California
1 review
1 helpful vote
Follow Rebecca M.
Unfollow Rebecca M.
Share Review
Report Review

Love it!
February 7, 2021

Love this hair piece so much! Has such a great quality and weight to it. The beading on it makes it look so expensive could not be happier!

Date of experience: February 5, 2021
Maryland
1 review
3 helpful votes
Follow Joan B.
Unfollow Joan B.
Share Review
Report Review

DON'T WASTE YOUR MONEY- ordered plus sized mother- of - the bride/groom dress early in July 2020- they were supposed to custom size it- gave them specific measurements-as they requested within two hours of ordering they didn't alter this poorly made dress at all- fit terrible- way too big in top and too long- arrived too late to even attempt getting altered( more than a month late-came within a few days of wedding - delivered to my mailbox with one bag shoved into another- a total wrinkled mess- from WUHAN CHINA! Again no time to alter or even get a thousand wrinkles out- then they want a huge sum of money to ship back to China. In future
I will buy items made in the USA. EXTREMELY DISAPPOINTED

Date of experience: November 20, 2020
Mississippi
1 review
10 helpful votes
Follow Heather D.
Unfollow Heather D.
Share Review
Report Review

I received a gorgeous teal gown from AW Bridal and am in love. The material is of great quality and the design fits perfectly. I love how the color contrasts with my bright red hair. It just makes me feel like a mermaid princess. I love it! Thumbs up for AW Bridal for sure!

Date of experience: May 31, 2018
Washington
1 review
18 helpful votes
Follow Renu J.
Unfollow Renu J.
Share Review
Report Review

I purchased these napkins to use for decorating with the center pieces at my wedding reception. However, I had a few change of plans and they were used as decoration elsewhere throughout the venue and receptionThese napkins are of really good quality, durability, and strength. They are not thin or cheap. They helped make my wedding feel elegant, too. I used this napkin as its intended use as well. They iron nicely and look great!

Date of experience: April 22, 2018
Michigan
1 review
2 helpful votes
Follow Lok S.
Unfollow Lok S.
Share Review
Report Review

Great product
April 20, 2018

Soft, warm and snuggly. These are the things best to describe the plush fleece bathrobe I bought from Awbridal. I enjoy my weekend morning wearing this cozy and warm bathrobe after shower and reading newspaper in the balcony. Size fitted as expected and did not feel heavy as was my last robe.

Date of experience: April 19, 2018
Maine
1 review
10 helpful votes
Follow Sarah-Jean B.
Unfollow Sarah-Jean B.
Share Review
Report Review

Highly recommend!
April 16, 2018

I bought a petticoat from AW Bridal and it's exactly what I wanted! It shipped fast, fits true to size, and looks great with my black and white polka dot dress! Very satisfied with my purchase!

Date of experience: April 13, 2018
Switzerland
1 review
5 helpful votes
Follow Claire G.
Unfollow Claire G.
Share Review
Report Review

Like a princess
March 27, 2018

I recently received my bridesmaid dress! The dress suits very well, the material is very soft and it is really well made.
Aw. Bridal has a large choice of dresses and colors. Customer service is excellent. I vividly recommend this brand for future brides and bridesmaids!

Date of experience: March 26, 2018
New Jersey
1 review
0 helpful votes
Follow Sarah S.
Unfollow Sarah S.
Share Review
Report Review

Great Quality
August 2, 2017

I bought wedding veils from topwedding. On local stores like DB I found about 90% the same veil, but the price is above $100. For topwedding, it only cost me about $25, the same quality. I do not care whether topwedding is a China based company. What I care is the product's quality and reasonable price. So keep on, topwedding.

Date of experience: August 2, 2017

From the business

At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...


awbridal.com
Founded in 2010
Shenzhen, China
+33
See all photos