AvasFlowers.netReviews 685

First off, when you call them, their phone messaging says that they are a local family owned florist. They are not. They are based out of New Jersey and contract with florists all over the country.
We placed an order for delivery in Stroudsburg PA with them over the phone because we had a question about the picture. The person on the phone suggested that we place the order with him over the phone because "it will be picked up quicker" than online orders. He assured us that the arrangement would be delivered on the date we requested, the day before Christmas Eve. We had explained to him that they needed to be delivered that day because we didn't know if the recipient would be home the next day. He said that it wouldn't be a problem. Late in the afternoon of the day they were to be delivered, we called to verify that they would indeed be delivered that day. They informed us that "all of the florists are very busy and we could not find one to complete your order on the day you requested". It was then that we learned that Avas Flowers is not a local family owned business. The person on the phone said that they would have the order completed the next day, Christmas Eve. Christmas Eve morning we get a text saying that it was urgent that we call them. This time they tell us that, not only could the arrangement not be delivered before Christmas, but that it would not be delivered until 2 days after Christmas. And again, they said that they called all of the florists in the Scranton area. Yet, they charged our credit card. We had to cancel the order and are waiting to see if they credit back our money. They sent us an email stating that the refund would take up to 10 days to be credited back to our card. However, after reading several other reviews, I have no faith that they will refund our money without a fight.
Never do business with them.

PLEASE LISTEN TO ALL OTHERS WHO'VE WRITTEN NEGATIVE REVIEWS! IT'S THE TRUTH, THEY ARE SCAMMERS AND WILL TAKE YOUR MONEY! SAME SITUATION HAPPENED TO ME AND THEY WILL REFUSE TO REFUND. THIS IS NOT A STOREFRONT BUT AN ONLINE ANSWERING SERVICE THAT CONTRACT OUT TO FLORISTS IN THE AREA. DON'T BOTHER.

Ordered same day delivery flowers. Recd confirming email that delivery was same day or next day " not guaranteed"... day later got email wouldn't be for another day. Went on website to cancel, was told call Customer Service to cancel, bottom line was told they'll refund less $17 service fee. Went into lengthy explanation of how it's on their website etc... but the fee isnt not does it reference that when your paying... never will

First, you should know that this is not a local company even though their website makes it look that way--they call other florists to deliver your order locally. Save yourself some money and look up the name of an actual local florist and call them to place an order. If you are ordering from a website, be sure to verify the address of the business. Ava's Flowers is located in NJ.

Flowers we ordered online did not look at all like the flowers delivered. $49.99 flowers with free delivery turned into an extra $20 in various fees plus tax. We ordered an arrangement with at least these flowers visible: 3 pink roses, 3 carnations, 8 white tea/spray roses and at least 5 pink tea/spray roses, greenery including ferns & eucalyptus leaves, all in a glass vase. The arrangement was very pretty and filled the vase nicely. The recipient received 5 roses (3 pink, 2 white) and 3 carnations with greenery in a glass vase. It was awful! Barely any flowers. No way did this look like a $50 arrangement plus the $20 in fees! Called on a Saturday as soon as I saw a photo of the flowers, which was the day after the delivery, to complain. Their automated phone system disconnected me because I didn't know the order number even though it asked me if I was calling about the delivery to "Her First & Last Name" in "The City". Figured I had to wait till Monday when someone would be there to answer and so I could get the exact order number which was at my work office. (SEE PHOTO OF $76+ ARRANGEMENT WITH 5 ROSES & 3 CARNATIONS.)

Various emails exchanged on Monday and they say I waited to long to call... they have a 24 hour rule. What?! Their system say goodbye to me and hung up, plus the recipient didn't notify me of the delivery until the next day anyway. Finally reached someone in CS but was told the same things. The 2 extra roses were substitutes for the spray roses. They would give me a $10 credit to use in the future. Not acceptable. I don't want to shop here ever again. I just want an appropriate bouquet sent out. They wouldn't work with me at all. Bunch of jerks. I even sent photos of what I ordered vs. what I received to no avail. I could have bought these flowers and a vase for under $10 (I'm being generous). Ridiculous! FYI: I am a very reasonable person and easy to deal with. I'm cancelling the order on my credit card. Total rip off!

There are plenty of other places to shop. I strongly suggest you go elsewhere.

What a WASTE! I sent flowers to my mom after her surgery, including a glass vase in my order, and what was delivered looked like such a mess. Honestly my 2 year old niece could have put together a better flower arrangement. And it came WITHOUT a vase. When the email came requesting feedback, which was only sent a full four days after the order, I submitted my honest feedback without any hope for a new bouquet or a credit. They responded saying that their customer service policy only covered the first 24 hours and they gave me $15 credit. WHAT A JOKE as if I'd ever order from them again. DO NOT USE THIS COMPANY, you will be underwhelmed by whatever arrangement you order and in general disappointed.

I ordered a flower arrangement from them based upon the picture in their web portal. What was pictured was full of colorful flowers, what was delivered was literally half the size and mostly greens, not flowers. Clearly bait and switch. I contacted them about this and they said if I read their policy it allows them to substitute and make changes as they see fit. Basically, doesn't matter what you order, they decide what you get. Do not use this company, unless of course you want to get taken!

I ordered flowers for my mother for Thanksgiving to be delivered today. I received a call saying they don't have the flowers for the arrangement that I ordered, and is it okay with me to change the order? Do I have a choice? I have tried cancelling the order with no luck. You've duped me this time... never again. Even the local florist in the community said they will never do business with this service. Businesses like this should be closed down.

I ordered Flower Floral Harmony Bouquet "LUXURY GRADE" Added 10 latex balloons, 4 Mylar ballons, a card Fullsize greeting card, large box of chocolate, and a Large Teddy Bear. To the tune of $243.00. Im in Iowa for work and this was for my wifes Birthday. What showed up was, a small Bouquet of flowers, hardly any thing close to "LUXURY GRADE" (I have Pictures). The Teddy bear smelled of Cigarette Smoke so bad My wife had to run it in the washing machine, 4 latex Balloons(I ordered 10), and 3 Mylar Balloons (ordered 4,2 I Love You and 2 Happy Birthday). And for the Card I paid for they gave here a Piece of Paper. Now no one answers the phone, the machine asks you to type in a number for a call back, machine called back and then it hung-up.

I called Avas Flowers to send a bouquet to my aunt for her birthday. The CSR I spoke to was half asleep. I had to spell my Aunt's name 7 times, and give him her phone # twice. I requested a yellow ribbon to match the flowers. He got everything wrong and the flowers were delivered with a blue ribbon instead of a yellow one. The flowers were delivered on time, and they were beautiful. My aunt loved them. I'll be using Avas Flowers again. I'll just make sure to talk to someone else.

I ordered flowers for a funeral ~ they delivered the wrong flowers, wrong colors, wrong size ~ it looked like a cheap bunch of produce-department flowers they just stuck in a glass vase, worth about $20. When I opened a dispute they responded, but only gave me a $20 refund out of the $128 arrangement. I would have given them a minus-one grade but I didn't have the option. Stay Away from them!

The anniversary of my uncle's passing was coming up and I wanted to order flowers for my aunt to be delivered on the anniversary "day" of his passing as I knew my aunt would be sad & I just wanted to brighten up her day just a little. So this was very important to me and had ordered the flowers a week prior. The day the flowers were to be delivered, Avas Flowers had called me to say that the flowers couldn't be delivered until the next day. I told them this was unacceptable and explained the importance of the flowers being delivered on THIS particular date. The gentleman "laughed" and I was irate! Let me remind you that their website also says "same day delivery." So I said "why not put me in as a same day delivery?" He said they couldn't, and, without an explanation, told me to "take it or leave it." I also made a written complaint with the actual company and they NEVER responded. I will NEVER order from Avas Flowers again!