AutoTruckToys

Do not order from these folks if you have, don't hold your breathe waiting on your product,, I purchased Chrome window visors, they claim to be a affiliate of Stampede and AVS who makes Stampede products they are not,, they are a 3rd party,, and will gladly sell you a product and than they never ship it they just take your money,, I have been fighting with them since March of this year to get the product I ordered,, They keep telling me it is in back order,, 1 Call to AVS and Stampede confirmed these parts are not in back order they have them on the shelf,, This company actually canceled our order when they could not get the product with out permission and just never refunded the money,, I finally just got the refund and we are in June,, what a low life company, selling products that they do not have access to with no intent to provide them, BUYERS BE WARE, do not make a purchase from these folks, be my advice

Ordered over $2000 worth of parts on 4/9. After 3 weeks of nothing I called and they said the orders would ship in 10 days. Waited 2 more weeks 5/23 and called again. They said aid they could not fill orders and a refund would be issued. It's now 6/12 and I still have not gotten a refund. They've had my money over 2 months and nothing to show for it. I wish I had read the reviews before ordering. Don't know how they can still be in business

After a full week with no shipping date I contacted them only to find that they couldn't fill the order. Cancelled my order and was told by a very unfriendly rep that a credit would be issued in 7 - 10 days. After 13 days and still no credit, I contacted company again and was told that, due to very many disputed claims, my credit would have to wait for at least another 2 weeks. Contacted my credit card company and had them handle the problem. "Very many disputed claims"... sounds like this outfit is nothing but trouble. Easy to get complacent with internet orders. This outfit has woken me up and I will check reviews before ordering from another company that is new to me.

Placed order for $1,300+ brush guard early March. Never shipped tried contacting them 3 times after 45 min hold answered said they didn't have it and would have to look at other distributors. She asked did I want to cancel I said yes she sent email that refund was processing being they already charged my credit card. This is end of May still no refund. Filled dispute with card company 2 weeks now and still waiting. Had to wait 15 working days to dispute then I was told could take up to 45 working days or more if they appeal. Never dealt with such a poor business will be contacting the bbb. Stay clear of Auto Truck Toys. Linda with customer service does not answer her phone and no machine will pick up and after about 15 rings kicks you off.

I ordered front and rear mud flaps for a dodge truck I received the front ones first they were fine, the rear came several days later and one was a rear and the other was another front, I called they never called back after 2 messages then I called a third time and waited on hold forever then finally talked to someone they said, can you take a picture of them and e-mail it I said why don't you just send me the correct ones like most companies would do what good is a picture do don't you think I know the front from the rear? They said that is not their policy so I paid again for hopefully two rear ones and they said they would have to order them and I am sending the wrong ones back to get credit and am worried they will not do that. I asked her if I could talk to her manager and she said she was the manager so I asked to talk to her boss and she said no they don't take phone calls! I bet they don't! If I treated my customers like that I would not have any.

Ordered a brush guard for F350 truck has been almost two months with them saying next week next week next week and never happens call them today and they say they are canceling my order because the part is out of stock and won't be coming in at all I had also ordered a pair of rock Tamer mud flaps from them with the same problem with them finally telling me they were out of stock and won't be able to ship so I cancel that part but told them I want the brush guard now will not be getting anything from them and will never order from them again total $#*!s

I ordered a front hitch mount on Feb 9th and was charged that same day. More than 3 weeks later and four phone calls to customer service all I get are vague hopes that it will go out this week or next. Sonya, who is apparently a customer service supervisor, did not return my call. When I reached her on my next call, she said " that's all the shipping department can tell me". This from a company with less than 3 dozen employees.
I wouldn't even consider ordering from AutoTruckToys again.

AutoTruckToys web site said item was available and ships within 2 days. Placed order 6:30am before they opened and they charged my credit card immediately. Checked the website after the order and the in stock didn't go down which was a bad sign. Waited 2 business days and never got a shipping notice. Online order tracker was down for 5 days and still is. Sent fax and they said the order wasn't received on there end till 12pm on that day I sent it. Then stated that it wasn't processed till the next business day. Called them and they said the needed a couple more days. Waited and called them back. I asked customer to call the warehouse and ask them if they have it in stock and to please email me back. They did not contact me back. Called customer service again and they said probably the next day. Called them the next day and they said probably the next day. 11 days latter and item never shipped.

I bought a bedliner for my brand new Dodge ram truck. It arrived badly damaged. I called and all seemed to go well. They told me that it is unacceptable and agreed to exchange it for another. 3 weeks past and still no bedliner. I keep calling them and they keep saying they are waiting to hear back from the manufacturer(no contact made). I then called the manufacturer myself and they said they never received any emails in regards to the issue. I did some research on auto truck toys and apparently everyone else has the same issue. Buyer beware this company is terrible. I paid for shipping insurance which they didn't honor so I just filed a fraudulent claim with my credit card company and will be contacting the better business bureau and also local news station to see if they can expose these scam artists.

They failed to honor their (1year)price match guarantee on a purchase I made same day. Thus, not only did I cancel that order for $475. They also lost my business on another order I just made earlier same day for $1300, plus any and all future business for items such as shocks, headers, etc., for well over $3000+. Bad business, suggest you should retrain your employees about false advertising laws and such business practices.
Look elsewhere for your TOYS!

I dont usually do this, but to anyone else that may make the same mistake we did, do not purchase from this company. Lowsy attitudes, poor customer service, and apparently inaccurate inventory status online as well. We purchased an item that was on sale for black friday/cyber monday. Got an email 4 days later stating the item was out of stock. We called and the lady had a rude snippy attitude instantly. We asked when the item would come back in stock, they dont know. We asked about alternative items, and were told to just pick something and call back and they'd see if they had that in stock. We asked about the price differences since they werent on sale anymore, and we'd have to pay current price. We asked why since this was not our error, and no attempt was made to offer any resolution, it just is what it is and possibly because they are updating inventory systems, but they dont know and it didnt matter, the price would still be whatever it currently is. What a way to treat your customers!

Bottom line, we can pay the higher price somewhere else, that actually WANTS our business and we gladly will before we attempt to buy ANYTHING else from here.

Made the mistake of not reviewing this company before I ordered some trim. They sent the wrong trim, I returned it and they said it was "damaged" and would not refund my money, and told me to collect insurance off of it. Could not collect insurance without the product, but Autotrucktoys wouldn't answer their phones, return my calls or return my messages. After doing more research on this company based on what former customers and even employees, what they did to me is the norm for them. These guys are a family of crooks and thieves and need to be treated as such