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AutoEQ Reviews Summary
The company has garnered a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, leading to high customer satisfaction regarding the purchasing experience and product quality. Many customers appreciate the efficient order processing and timely delivery. However, concerns have been raised about stock availability, communication issues, and inadequate customer support, particularly regarding returns and problem resolution. While the majority of feedback reflects a favorable buying experience, the recurring issues with customer service and fulfillment highlight areas for improvement to enhance overall customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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No issues. Good price. Love free shipping
I found your site easy to use and everything is straight forward and products are very easy to locate. The hard part is trying to decide what or which one to purchase.
Website was easy to understand. Excited to receive my order.
I received my order promptly and was pleased with the arrival time. Two products were ordered, but unfortunately upon immediately opening one of the products it appeared that it was damaged. I immediately sent a Submit Request form August 6th with pictures and the issue, unfortunately did not receive any confirmation and I am currently unsure what is happening with the product, still.
All in all the experience would have been great! Aside from the damaged product which I assume is not Auteq's fault. As a customer and consumer would feel a lot more comfortable with a more prompt response into solving my issue. Instead of a confirmation regarding my Submit Request form regarding my product issue, I received an automated follow up purchase review.
Great selection, easy to use site.
Service was great! Got a quick reply to questions about fit.
Easy to place order, great video,hoping to see a link to the tool box in video, One important thing missed. The serial number that you require to register is on a sticky do not throw out, I removed when wiping down the new cover and had to search the garbage when i went to register.
Ordering was easy shipping was fast.
Good to deal with. Quick delivery
The item was received in three days as advertised in perfect condition, fit like a glove and was reasonably priced.
A++++
Product was exactly as advertised on website and received product quickly. Very easy to search and order
Excellent product, fits perfectly my Ram 1500, 2019
123
This was my first order and it came quickly, there were no issues. Installation was easy and the instruction were easy to follow. Definitely will order from these guys again.
Very satisfied. Cover was easy to install and will be easy to remove if need be. Thanks for the efficient service.
Your customer service was extremely helpful and assisted in providing more product information when asked. Thank you for all your assistance
Fast delivery. Parts fit perfectly.
Thanks for the credit for returned step bars AutoEQ!
My order was delivered quicker than expected and in perfect condition. There was an issue with the product not fitting my vehicle correctly. I attempted to contact AutoEQ several times via their client care site, email, and direct telephone. It took several days to receive a response, (which may have been from Lund USA as I also contacted their office) and they immediately patched me to a service tech who advised on what to try to get the product to fit. I was able to install however, the installation instructions included were not applicable to this install. Lund offered a full refund if the product was damaged in any way during the install attempts. Excellent service from Lund.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members