On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Received item very quickly, took a bit to assemble and one of the screws a bit short. But overall the product is vert good
Easy to use. Delivered on time. Would recommend cost way to others.
I AM EXTREMELY HAPPY WITH THE PRODUCT I RECEIVED THE COLOUR MATCHED PERFECTLY
AND RECEIVED MY BOAT SEATS IN UNDER A WEEK AND DROPPED AT MY DOOR STEP AS I REQUESTED
AND THE PRICE AM OVER THE MOON I SAVED WELL OVER A THOUSAND DOLLARS AND A HELL OF A LOT OF STRESS
The trolley was perfect …. The delivery was quick…. My first flat pack and putting the trolley together was made easy by clear instructions. Am very pleased with my purchase I turned my broom cupboard into a butlers pantry.
My first time at your website and am very pleased with what I bought and also with a reliable store. I will be buying from here again. Thank you! :o)
The swing frame came in less than a week and is a great product. Easy to assemble. We are using a sensory swing on it quite successfully.
Great,delivered in reasonable time. Variety of great products, and reasonable price. Would order again form Costway. Emails where received, when I contacted them,response in good time
The drawer didn't fit…I took 3 hours to fix it. 2 star out of 5
Just got a new place and was looking for furnishings on a budget. Purchased a tempered glass coffee table that more than suited my needs and at a very affordable price. Coffee table looks great and received in perfect condition.
Easy to use at good price. Exactly what was shown on the site. Looks great!
Very happy with my purchase, entire process was simple and quick, i already put the table together and love it!
My item came on time and was in good condition the reason I went for Costway was price and I will differently use them again. Well done and thank you
Awesome bed, price was surprisingly low for the quality of I bed I got and was delivered within 4-5days. Will definitely be searching through webpage now for more bargains and will be downloading app for future purchases
Easy to order and quality product, no problems with delivery and easy to order
Very smooth. Packaging is good, instruction is simple and clear. Great!
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members