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Costway

4.7

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Costway Reviews Summary

The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
13
value
12
shipping
11
This company responds to reviews on average within 4 days

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1,265 reviews

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Australia
1 review
0 helpful votes
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Total comfort
July 17, 2023

Good quality and great service. Thank you
The experience of fast and efficient service and the best quality is bar none. You are simply the best, Cosway.

Date of experience: July 17, 2023
Australia
1 review
0 helpful votes
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Excellent service
July 17, 2023

Parcels arrived safely and timely.
I have given a five star review and written some important words, but i can either leave this page without a review or come up with some more words to meet the 50 word requirement.

Date of experience: July 16, 2023
Australia
1 review
0 helpful votes
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Toddler trampoline
July 16, 2023

The process was very simple and delivery was a lot faster then expected which is amazing.

Date of experience: July 16, 2023
Australia
1 review
0 helpful votes
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Easy checkout, several payment options!
Good product for fair price!

Date of experience: July 16, 2023
Australia
1 review
0 helpful votes
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Very good
July 16, 2023

Very good and we really like the product. We would like to recommend to others.

Date of experience: July 16, 2023
Australia
1 review
0 helpful votes
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We've deliberated over getting a trampoline for years as the area at the back of our house was mainly pool and small round trampolines didn't really suit the space. I wish I'd found this small rectangle trampoline a long time ago. It fits perfectly in the area of grass we have put back and is really sturdy and good quality. Construction was easy enough and the kids helped. It takes up to 100kg and comes with a swing inside. Glad we we t for it.

Date of experience: July 15, 2023
Australia
1 review
0 helpful votes
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Very happy
July 15, 2023

Looks exactly as pictured, better quality than I anticipated for the price. My pug loves it and the wireless charing works well! I'm very happy.

Date of experience: July 15, 2023
Australia
1 review
0 helpful votes
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Rectangle 2 in 1 trampoline
July 14, 2023

So happy with my purchase! I was first amazed with how fast the delivery was. Then when it arrived and we put it together, we realised how easy the trampoline was to assemble. The design is also fantastic for my daughter! She is only 18 months and is already obsessed with it, especially the awesome function of the swing! Really happy with my purchase and it's great value for money :)

Date of experience: July 14, 2023
Australia
1 review
0 helpful votes
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Videos would help understand product better thanks so much

Date of experience: July 14, 2023
Australia
1 review
0 helpful votes
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The item came quickly in the post, was easy to assemble, appears to be of good quality, and was easy to use.

When I assembled the pram, however, I noticed that one tire was a little warped. I wasn't bothered by this as it didn't seem to affect basic use. I then inflated the tires, and while I was inflating the second tire, the first one popped. This seems to be because of the faulty / warped wheel as the tire was only inflated to the recommended level.

I will be contacting Costway for a replacement.

Date of experience: July 13, 2023
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at [email protected]?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Great cat tower
July 14, 2023

Buying from this site was easy. The product was great quality and arrived very quickly.

Date of experience: July 13, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Quick delivery!
July 14, 2023

Easy to use website and super fast and cheap delivery to Perth!

Date of experience: July 13, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Great Service
July 13, 2023

Ordered Online a walker for my Grandson and within 2 weeks I received it! Delivered to my door packaging was awesome

Date of experience: July 13, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Quick n easy
July 13, 2023

Easy to order. Supported G-pay and other payment options
Item arrived in 4 days

Date of experience: July 12, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Excellent experience
July 12, 2023

This desk is perfect and came so quickly. It was straightforward to put together and is nice and sturdy. Looks so good in my room.

Date of experience: July 12, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Excellent service
July 12, 2023

Easy understand the measurements of the desk I was looking to purchase.

There are a lot of cheaper options which is nice to see.

Website is easy to navigate and works properly.

Date of experience: July 12, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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4 panel pet barrier
July 12, 2023

Great product exactly what we were looking & great price

Date of experience: July 12, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Mobility Aid
July 12, 2023

Easy to navigate the site. Item just what I wanted and delivered in very quick time.

Date of experience: July 11, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

California
1 review
0 helpful votes
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Awesome product
July 12, 2023

Awesome……………………………………………………………………………………………………………..

Date of experience: July 11, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
Follow S G.
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Excellent!
July 12, 2023

An easy shopping experience. Great product, excellent packing and really fast delivery. Many thanks.

Date of experience: July 11, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

From the business

Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.


au.costway.com
TRUGANINA, VIC, Australia