AT&TReviews 2,450

I had AT&T for many years. We were good customers and paid on time all the time. Got a new phone thru them and after 10 days need to change it because it did not work with my hearing aids. 3 different people including one superviser gave me 3 different stories. 1 said I could change out the phone cuz I was within 14 days. The 2nd person was very rude and said I was past my 14 days even though it was only 10 days. The third person was a supervisor and told me I was at a totally different number of days and they would not change out my phone. I cancelled my service and went with another service where I am saving $50 a month. PLUS, now i am trying to unlock my phones. I have tried for 2 months to get one unlocked. Yesterday I spent 1 hour and 45 minutes on the phone to get the other 2 unlocked. No dice. Then the rep said she would call me between noon and 2 p.m. today to get the others unlocked. It is now 2:30 and no one has called. HORRIBLE COMPANY.

I have the AT&T Protect Advantage Plan offered through Asurion. I have been having battery problems and my S22 Ultra now needs to be charged one or two times a day. The initial claim process indicated that my S22 Ultra was eligible for a Zero deductible battery replacement through uBreakiFix repair shops. However, the claim process failed at the next step and I was asked to call an 800 number.

That took me to Asurion. This is when customer service gets horrible and you feel like you are being scammed. I called the toll free number and talked to a person and explain the battery issues I was having. They took me through a variety of screens, took down battery info, the apps that were the most heavy users, the timeline which showed the charge levels in a 24 hour period, how it had come down from 85% to 22% in 5 hours. Finally after agreeing that there was indeed a problem, she told me that she was in Tech Support and that she would transfer me to a Claims specialist. She did try to transfer me and after 25 minutes on hold I gave up!

I followed up this morning (the next morning) and once again I went through Tech Support, explained the whole problem and then got transferred me to Claims. This time I did get an answer from Claims, who asked me for all the information again. They said it would have to go to another Claims person. I kid you not, by the end I was talking to the 7th Claim person, none the wiser thinking they were escalating the problem within the management chain. That was not the case. The 7th person finally said the battery was not covered for the S22 Ultra but would be for the S20 FE. That is not what the website said and it definitely felt like a total scam.

Finally, they told me that they would get back to me with an answer in 24 hours. Now, why didn't they say that in the first place an save me a total of a frustrating 2.5 hours on the phone with NO RESOLUTION, except wait 24 hours for an answer.

AT&T should reexamine its relationship with Asurion and take responsibility for streamlining Customer Service.

I signed up for Fiber Optic Cabling over a month when the sales representative signed me up for services. Yet, ATT doesn't know how to communicate with their engineering department to know of when it is actually available. Next the technician comes I would say on January 23 and he tells me that ATT will have to follow up when the engineering aspects are available in the neighborhood. Basically a full week went by and no response nothing. Then called and should be scheduled for installation on Feb 2th, then again I was told it won't be scheduled till Feb 9th, then today on Feb 13th which I took 1/2 day off of work twice now. Moreover, 1 hr into the installation time I was called again by the Resolution Department and told it will not be available till Feb 23rd which I have already lost my internet by switching and the miscommunication of ATT. These experiences are not justified and they have a really exhausting experience on the side of the customer. They also need better communication with the Sales Team practice along with the Engineering Team to be successful. It will be over a 1 1/2 months after the situation of being told I purchased the Fiber Optic Cable Internet while losing my regular internet and being told to switch. Very unprofessional and want to be contacted about upper management on this process.

This company did not close out my account when I returned my phone and then proceeded to send my account into collections without my knowledge. I returned the phone well within the 14 day threshold that they give you.

The telecommunications behemoth it at it again with their shenanigans. Their trying not wanting to maintain the copper landlines, so the CPUC granted their wish by allowing them to abandon the old tip and ring copper lines. They no longer want to be the COLR (Carrier of last resort) so they appealed to the state and got their wish granted. Some of these public "servants" on the utility commission are ex ATT execs, so they go through the motions and want they want is usually granted, i.e. Hike in phone bills. The service in my neighborhood was down on 1-21-24. ATT stated it was an area wide "outage" and they sent text messages to customers that stated "our technicians are working on the problem and we should have it repaired by this date." That "date" came and left. I called customer "service", they said they're still working on the problem and that they should have it fixed by 1/25/24 in a text. I talked to them over the phone and discovered that they were upgrading the lines from copper to fiber and all phone lines will be converted to VOIP. First it was and "outage" bumped up to an "upgrade". I received a letter from ATT seeking a permission to absolve themselves from the COLR. The process was a formality and the ATT began shutting down the network without prior notification to their subscribers. As of this writing, service is still down. ATT did not notify customers months in advance of this impending network shutdown. It was sloppily and unprofessionally handled by them by leaving thousands of customers stranded without phone or internet service. They lied in the process by calling it in an "outage" when in reality it was an unannounced network upgrade. According to a phone conversation I had with them on 1-26-27, service won't be restored until 2-29-24. Adding insult to injury, they had the nerve to send me a bill for February. No ATT, I'm not paying you for service I didn't get and I advise anyone in this same position with these criminals to call them up and demand a credit your entitled to it under the law. I used my mobile phone to communicate with them from service by a different carrier. The federal government needs to break up ATT again into baby bells so the consumer can have a better choice.

AT&T is pushing me away after many years today. Tech support that lies and managers through phone and chat platforms that are unwilling to help. They would prefer to push customers away rather than offer customer care or value! A truly horrible company failing in every way possible!

We were lied to and no longer trust AT&T.
Location: AT&T store
Mountain Home, AR
AT&T Representative: Sierra

👉👉Do not trust in this people 👉 Sierra, she lied to us and the store manager said didn't honor what Sierra offered to us 😡They lied and they never honored their promised unless you have everything on paper! Buyers beware 📣🚨

We changed our carrier to AT&T in October 2023. Sierra, promised we going to have $700 in credit for changing our services from Verizon and it could be apply to our bills or new phone. We said "apply to our bills".
We live 40 minutes from Mountain Home, AR, every month we drove to the store to resolve billing issues. They over charge our bill charge and NEVER apply the credit they offered. Today (2/2/24) beside drive to the store in Mountain Home we decided call customer service. It was a waste of time 😡 After two hours on the phone with customer service and the store manager… they asked if we have a proof on paper of what Sierra offered then The store manager said did not recognize this offer and customer service said, we were "misinformed" by Sierra
We were tired to be on the phone and expressed our intention to change to another carrier, so the person on the phone quickly send us the PIN "we requested" … wow! During 4 months and the two hours we spent on the phone today, trying to make this work and the customer service beside help us was fast to send the PIN so we can change to another company I can see they not care about keep customer

Just think in 4 months you drove off a customer all because we were lied too! I would give a negative score if I could.

Buyers beware 🚨

Upgraded to Samsung flip phone in August. Screen malfunction 3 months later so I go in. I go into the store and they tell me it's a Samsung issue and not to use warranty. I sent to Samsung and they send back refurbished phone. A few weeks later Samsung sends back broken phone with a $1000 charge to my account. Now I paid $2000 for a broken phone and a replacement refurbished phone. What an absolute mess. ATT people were anxious to upgrade but absolutely useless when I needed help. Tried calling Samsung and got medical life alert Sales pitch…no help also. Now I have to look for a new phone and service…WOW

I have att fixed wireless. Since last year i have had very poor upload speed through their fixed wireless service(.3mbps) have had techs out to my house 3 times, they have replaced all of my equipment to no avail. The techs tell me the issue is with the tower. Each time i contact att customer support they send more techs to my house, the techs replace all of my equipment and we still have the same issue. My service is fine for downloading files and watching streams but when it comes to streaming or uploading it is horrendously slow. Tried to contact support again last night and was on hold for 3 hours, i am extremely unhappy with att now and i think i will find a different provider in the future

ATT International day pass is rip-off and charged $200 in the same billing cycle. Happend twices same way

I have Sent in my phone thinking I was gonna get a price adjustment for a new model phone when in fact, all of a sudden they could not find my phone now all of a sudden I don't qualify for The promotion so I asked him why they tried to tell me read the terms and conditions, so I've read the terms and conditions. They try to tell me if I change my number within 30 days I could not receive my promotion that was not true at all so I contact them again, and I explained to them once again, can I get my promotion they try to say to me, oh we're looking back into the notes and because you change your number you cannot receive the promotion. I said well if you read your own terms and conditions you see that that's not true I said it have to be in black-and-white. Before you can tell someone they have to buy Buy a rule, so I said why we're on this phone we could read it together. The guy was trying to tell me all you don't qualify for it I said yes I do I said well send me back my phone that's completely paid off and you take your phone that's not paid off. They charge me full price for everything and didn't give me my money for anything They kept my phone and trying to tell me they're not gonna give me anything from my phone I want my phone back or give me the money towards my new phone and give me the correct price and I'm supposed to have.

I was in Verizon. They told me if I switched they'd pay off my phones. I switched and they only paid half and basically said tough luck. $#*!ty people, company, and service. Stay with literally anyone else.

Went into att store to upgrade and got selected for a verification check. I got denied because their system has my mother-in-law name misspelled maria not Marie. Tried 3 time AT&T YOU'LL NEED TO ENTRUST THE COMPETENCE OF YOUR EMPLOYEES. WE HAVE OUR DL & SS ID. IN PERSON.WE ARE 15+ YEARS LOYAL CUSTOMER. RUN THOSE RANDOMS WHEN YOU'LL ARE COLLECTING OUR $500 MONTHLY PAYMENTS WITHOUT FAIL. $1800 SALE LOST GOING TO VERIZON TO SEE THIER SERVICE..

I have been trying to cancel my dead mother in laws account for the past 3 months. I do not have the phone or password. I been assured each time I have called in that it would be taken care of in 7 to 10 days because of this. I got a new bill this month conveniently changed to my husband name ( not requested) with the overdue charges. Still being told by ATT that their is nothing they can due. Funny they were able to go in and change the name on the account? Terrible service! Hopefully I get this taken care of and never have to deal with them again.

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

If there was ever a complaint was needed this one is there was a man showed up at my home and lied and said he was a manager but he wasn't, and I don't know what his problem was but if u sdont own att or have stock in it, why do u care so much about making money for this company, and im sorry to say he was black and its do sad how we do each other for these companies. You are not making no more money than what they gonna pay you and you just look so pathetic. But u gone realize once they get rid of you don't be trying to lady out and then go and say what a bad company they are its you that making the company bad. People like you and the behavior when they give sad to say blacks a position they get ignorant and just backwards. Please stop taking position because they tell you to so this yo your people, because you gone look up and its gone be you.

Called the AT&T store here at Ada Oklahoma and and asked if they series 9 Watch cases The guy on the phone rudely said No and hung up before I finished talking,

I have had the worst service ever! I was promised a discount for for nurses I gave them my nursing license number but was refused the discount because I was not with one of preferred employers. But they did not tell me that upon switching service. My bill is full of hidden charges every time I call I get a different excuse. I bought a Apple watch was told only 10 dollars extra per month one month later I get charged in full. Do not sign with this company you will regret it.