AT&TReviews 2,450

Jennifer was a great person and a big help! I don't remember the other girls name but she helped me get set up.

So first off nick is awesome super friendly and easy going he helped us with phones and watches loved how great it was. However the manager is absloutely astounding nya is the greatest manager ever not only did she call ALL the austin area stores to find us the phones we wanted but SHE DROVE TO TWO DIFFERENT STORES! To pick up the phones on her own time and gas i am beyond greatful she is just such a breath of fresh air we absloutely will be back!

You cannot get help from a human being unless you go into an AT&T store and its more frustrating than switching companies to Tmobile.

I call today explain I have no signals and my 5g not working. I told him I am heart patient if I need medical assistance my cell phone not work. He told me get the wifi. I asked him give me your Coperate office number he refuse to give me att Coperate office number. Shame on CEO.

So much I could put but I'll just say they triple charged me after paying my bill then they took an extra $721 on top of multiple $506 charges (3 today) I called 2 times today once was on the phone for over 2 hrs and this time she only wants to credit my account have and make me pay the bill again. I asked to talk to a supervisor and she is saying there is none available. I'm over this after 3 years of service with them we will be switching!

I started service with them almost a year ago, wireless and internet. The amount keeps going up and dont try to trade in your phone, they wont let you unless its paid off. Why offer upgrades if you have to pay in full first? They say not to use the apps to upgrade bc it doesnt recognize that you dont have to pay in full and offers cheaper monthly rates but when you call they wont honor it. I can be home using my cell with wifi and have all 4/5 bars and it will say my connection is unstable. Def not worth the time or money.

I would rather give them zero stars, they are horrible and complete rip offs! Started when we switched to them. The fidget spinning child manager sold us two new I phones for a bogo offer. Problem was the offer was over two days prior to us signing up.AT&T did nothing to make it right. Moving forward we switched to a real provider for less and I keep getting a $64 monthly bill for an Apple Watch. You would think when I shut down wireless service the watch would go too, it quit working the day we switched. I called customer service and they offered me to keep the watch service for $10.00 a month. Got it cancelled finally. If a plane flew into corporate headquarters I would celebrate. Fu@k A&

Atts customer service is terrible. I have been on the phone with customer service for two hours because they've charged me 3 times for the same account. Do better ATT I'm seriously considering going to a different company after being with ATT for 6 years.

Hi I just wanted to do a big shut out to the AT&T customer service I'm a service a young man helped me today his name was Ricardo it was very appreciation and I'll go on in very patient with my situation that I'm going through right now when I explained to him I was going to do a lot of things he was understandable he was working with me he was trying to find ways that he can help me to get back on track with my phone and everything he was just understanding me and I just want to give a big shut out to the AT&T customer service for that and for him his name is Ricardo again and if anybody needs a phone I recommend you to go to AT&T they're a good phone company they always have deals they always offer promotions for you guys it always gives you Free phones if you educable

Frankly, I have become highly disappointed with AT&T as of late. I traded my iPhone XS for 2 iPhone 11 Pros about three years ago. I was told that my credit would be applied toward future bills; however, that was not the case. I sent my iPhone XS in with the return label that was sent to me with my new iPhone. Upon activating my new iPhone, I packaged up the XS, slapped that return label on the box, and had it mailed out within the week. It was only today that I realized that they said it was sent to the wrong department, which caused a 90-day delay because it was lost in their system, but who do they try to blame? You guessed it, me. AT&T stole a device from me and never upheld their end of the agreement. I could have sold that device for 900 at the time. Now they are trying to back peddle and give me a 300-dollar credit which I denied, but they still applied it anyways to cover their butt. The only remedy I want now is a 900-dollar credit or an iPhone XS because they never upheld their end. As it turns out, this is too big of an ask for a loyal AT&T customer whos been with the company for over a decade. At this point, I am left with little option other than never to use their service again. I am incredibly disappointed with their service.

Switched to ATT. Was told by rep my payments would be about the same. They were not. They were way more. Service in the areas I used TMO before are worse as well. The rep assigned to me answers the initial message says. Oh i will look into it. Then. Crickets. If I could switch back to TMO I would.

The place is spacious, neat and impressive! The staff are very knowledgeable. I would like to Recognize Efren for taking his time to help us transition to I phone 14. He was thorough and patient. The time was almost closing and he could have turned us away but he didn't. He made a choice to keep helping us with our problem.He didn't stop helping us until the job is finished! Great work!

1st of all its next t impossible to get beyond their xmcall center. In order to have your problem addressed. It will sometimes take so much time that you finally give up. While the people in the call centers are very pleasant, their job is to try tosl you something. And oh yes! Most of what they offer has no relation to what your problem is and may not be available to you anyway. I've been a loyal customer of att since we had Southwestern Bl and Att handled long distance. Well my last nerve had been hit too many time. I've been overcharged for internet usage out of no where. Nothing has changed in the 3+ years I've had the service. Now out of now where we're blowing through our data limit in one day. The tech came out and could find bmno problems. The issue is with whatever system they're udmsing to calculate data used.My 100 year old day was charge $600 for one month. They will not fix the issue and the call centers are useless. I intend to find another option. I don't like change and I would love for this to work out but it wont. Just be careful. I feel scamed.

I recently went to get another phone for a line I had being paying for for 4 months when though no phone was actually on the line I listened to the at&t sales person and my phone bill ended up being 200 dollars more than my regular bill and I'm being told nothing can be done because the at&t representative didn't leave notes on why I shouldn't be charged for things I was told I wouldn't be charged for during the sale so how is the customer responsible or held accountable for bad customer service

I have 6 lines in AT&T, one of the phones still in credit and we decided to take insurance on it. After 4 months of paying insurance the phone that was on Credit was stolen, we immediately contacted AT&T, let them know about it, and within 2 months they found it 100,000 reasons why we should not replace the phone, even if we still pay insurance. The workers works terribly, once I talked to one of the supervisors, the supervisor can't find answers to my questions, hangs up, and when I call back, refuses to talk to me, can't explain why they can't replace my phone even if I still pay for phone and for insurance. Never choose AT&T because it's not the company that will provide you with good service. You will always face such problems as terrible service where they can't even answer your questions, without reason increasing the monthly payment without letting you know until you notice by yourself that how much money has been withdrawn from your bank account, non-compliance with the agreement contract.

I wish I could give negative star reviews! Over ten years I've been with this service it has progressively become worse and now it's almost monthly it worsens. I have all five bars showing signal and yet it take 2-3 minutes to load basic web pages or apps. Their "5G" has litterally made it worse! And yes, I have a 5G compatible phone! I've have serious accounting errors in my back account due to this issue on top of the major frustration of watching wheels spin and blank white pages for minutes at a time. I've reached out multiple times to try and resolve the issue with nothing changing. I connect to wifi and my phone is flawless. So why not on my "unlimited" data plan... And thats a whole other subject. Biggest scam and worst cell service ever!

I had a past due amount of $400. Yeah, I know, but paid $250, and I DoorDash, so asked if I could get an extention just for the weekend and make up the difference. After being booted out repeatedly, on attempt number 4, I was finally given a way to get around the suspension and got booted out of the chat again. I gave up, try the next day, now needing WiFi, because my service is suspended. I finally get someone who looks into in, and the only thing that can be done is to contact the Finance Dept., for them to override it. But, you see, I can't call Phyllis in Accounting, nor 611, as YOU SUSPENDED MY SERVICE. The WiFi no longer allows me to sent IMs, so I'm now cut off from the world. I go into an AT&T store, explain my situation, and can use their phone to all Finance, where a guy tells me that my account is suspended. "Yes, I know that. That's why I'm FREAKING CALLING YOU, CAPTAIN OBVIOUS. Is there anyway I can have just a few days of service so that I can pay you, because I need my phone for my job with Doordash." No, he says. "Well, here's the problem. No service, and I will be unable to pay you. Even if I go get a different job, they can't call me to tell me I got the job, because, yeah,, no service. So, if you want to guarantee I never pay you, just keep it suspended." He's sorry. Me, too.
So I apply for an EBT card, get a paper saying I receive EBT, which gets me a free phone, have to transfer my into to the new phone, but it keeps sending a security code to the Old Number, and since I no longer receive texts...
I've been working on this problem for over a week, all that could have been avoided if the had just given me 2-3 days to come up with the money. Over 7 years with this company, and I think it's time to start seeing other people.

Buying a $300 hotspot plan prepaid, is like a trip thru hell. Ordered online, and paid online, and they sent sim for my hotspot. ERROR they sent a "cell phone" sim, not a "data" sim for hotspot. Called and asked for help and spent literally hours. Told me finally to go to store for help. More hours. THEN AT&T finally "discovered" they had sent a cell phone sim, the wrong type? What consummer knows there are different sims? Anyway, their solution was to give me, free, a data sim and put it in hotspot. What I had to do, on my own, again, was to pay and activate this "data" sim online with ATT. I did that. Now about 15 total hours in all this added up. THEN i see my account and "bill" and it shows I owe, again, the $300 for service or I may be cut off.? WTF? Hotspot still working. A call to billing on AT&T is a fail as I am told their "system is having problems and is down and they cannot load any account info" and to call back later and keep calling and it will be up sometime, maybe today. I would not trust these people to go next door and get me a cup of coffee with a $50 bill. All bad news. Sorry, if this is what a top NYSE company does, not long till it loses all its consummer customers.