AT&TReviews 2,450

After 9 gruleing years of ATT BUFFOONERY via horrible buffering. Out of country customer service unkept promises/ lies regarding my bills and rapidly declining quality overall and an unaceptable amount of theryre supporting B. S. comercials. In ( in one hour there was 17 comercials about the atty dregs looking for dieing people of CAMP LEJUNE)- I finally dumped theyre UVERSE service and kept enternet at a quote of 55dllrs per month... My bill arrived at 60 dllrs!... This will be the last ATT THEFT... again all lies and broken agreements by ATT

Can you imagine how terrible it would feel to spend 3.5 hours at an AT&T store to handle a technical problem and get zero results? That's what I experienced today. It's emotionally tiring. The people in this store were good, but AT&T technical support is so terrible it's unethical. The company doesn't care about customer experience. Two 1 hr technical support calls after the store management couldn't resolve my problem - both ended with a promised follow up from technical support that did not happen. Complete wastes of time.

Att customer service will not help under any conditions they just tell you to switch to another carrier

Closed my account, which was on hold while I moved in with my dying mother in law. Then when my mother in law died, called to turn my service off hold because moving back to my address, At & t/Directtv told me disconnected and wrongly charged me for equipment, I then returned to open a new account. It then turned the equipment charge, not owed, over to a collector, which dinged my credit. Essentially. I should just let them steal 144.45 because it's not worth headahe to try to get At & t to be honest! Thieves and liars as a way of business. When mother in law died, they also would not turn her internet off without a certified death certificate although I had a copy of thhe death certificate and obituary! I just gave up let them bill her checking for autopay until her account closed. The worst company ever!

My dad and mom had AT&T for twenty something years, paid $262.97 on 10-3-22 then on 10-25-22 their phones were shut off. Talked to multiple representatives that DID NOT help, so sunday went in to a store to find out that my dad who thought he had 1 account apparently has 3 accounts and they want over $800 to turn his phones back on. Needless to say my parents no longer will deal with at&t..

If I could rate AT&T a 0, I would. They ruined our yard & our neighbor's while burying cable. We got the run around trying to get the right dept. I was told to speak to someone in Risk Management then later told their employees have to email RM to contact them. Everyone wanted to hear my story but no one could resolve the damage done to our yard. Just a transfer. Every time we call, we're on hold for 30 minutes. Then transferred and another 30 minutes. We were told to talk to someone in risk management/damage control but it seems that department doesn't exist because every person we talk to get all the information as the person before them, then they transfer us again. I was informed to check my claim on their claims site (mysedgwick.com). It doesn't work. Whenever I enter the Case ID I get a message, "we are unable to validate your registration based on information provided". I also entered the ticket number and received this message, "your claim cannot be registered at this time". An investigator has never come out. The pictures a technician took of the damage seems to have disappeared. We cannot get to the right department and if we ever did, the person is not knowledgeable enough to create an account for the damage we suffered. We never got paid even though I was once told $1,000.00 for the damage. Then told someone would come out to fix it and it never happened. Our neighbor also received extensive damage from their equipment. We talk to at least 5 people whenever we call and then they close and we still haven't accomplished anything. It takes an entire day from our busy schedule when dealing with AT&T employees. It happens every time. We have no other place to go and as we've told them before, "by the time you all get out here, the yard damage will not look the same". This has caused us much disappointment, frustration, time, energy, and money loss. They are a scam and we are dissatisfied with the way AT&T has treated us over this matter.

At the end they stole your old phone and you pay $900 for the new one. They say that is NO contract and your stick with them for 36 months if you cancel your account you have to pay the full amount of your new phone. Those guys that stop you in the store they are a F. Clown liars. They just stole your old phone and your money. Please stay with your phone company don't go with at&t...

I was approached my a kid at Sams Club about swapping over to AT&T. We had been discussing swapping over so this was convenient for us. He had told us if we traded our phones in we would get a $1000 trade in all these great promos. We traded in two IPHONE 12 PRO max for the Iphone 13 Pro max. A year later I am still fighting with them over the trade ins and our bill. Our bill for three phones was supposed to have been 180.00. It has never been that low. After three months of one of my trade ins "lost" I finally got credit for it. $250.00. The other phone I got a $800 credit for. These credits do not go straight to the phone payments. They are applied as you pay the 36 payments monthly. Another lie I was told. The service is garbage the and they are crooks.

My buddy who has att mobile, decided to bundle and drop xfinity. Well the att service person never showed up this morning. After scheduling and waiting for days. He's now on the phone with att, being transferred to this... that. And more for an hr and a half. To me that's BS, I'll never switch to that lame company. And I have other friends who have had problems with att, and get nothing but the run around. I'm happy with who I have and it's a live person in minutes, who can handle a situation promptly. Also my customer service representatives live here in the states.

I just need to simply get into my att email account. I have called ATT nonstop for a month. At this point, I have heard it all. One representative told me they only offer paying customers help (i only have an ATT email I do not have service with ATT - and I wouldn't get it after my experience). I told him that I would pay money and do whatever it took to get back into my email. I've had people promise they will call me back, and never do. I have had people hang up on me after asking to talk to their supervisors. I've broken down crying on the phone and these people hang up on me. I understand it is not appropriate to break down crying to a stranger service representative, but I feel that it is even more inappropriate to hang up on me.

After three or more years of service with cable and internet my contract ran out even though periodically my bill jumped up throughout the 3 years even though I was on a contract, once contract was over my bill jumped up $70 and I was told don't worry just call and we will find a promotion to lower your bill will after calling 3 days in a row I'm told I am stuck with my $250 bill for basic cable and internet, I cannot stand to be lied to or scammed out of my money I am ending my service with AT&t and calling my family all over to tell them my experience with art,

I called att and inquired about their internet. I was thinking of changing providers. After talking to customer service I wanted to verify items from my current service. Att told me they could place a hold for me so that I if I did call back I wouldn't have to give address etc. again. I agreed to that. Then I just needed to call back within 10 if I wanted the hold to expire or not. I called back the next day to cancel the hold. Three days after that I received equipment. I called att and explained I had cancelled the hold and never put in an order. He saw the cancellation and said I still had to return the equipment. In fact, he was trying to pressure me into purchasing att service. I declined several times before he gave up. What a a... w.
Also, att wouldn't provide pick up for the equipment and I would be charged if I toss it. There's more to this however, I am done venting.
My advice, STAY AWAY

Every review posted is absolutely believable. I've personally been with this third world company way to long. (Over 10 years) It's time to change up for a new provider. A better provider. I'm thinking a pigeon with telegraph strapped to ankle is by far a better provider than AT&T. Maybe a massage in a bottle would provide quicker service. When you have people in corporate offices that play hide-and-seek with idiocy, AT&T is the result.
( GOOD BYE AT&T)
P.S. there's no option for a minus star, so I'm actually forced to give a one star which is in itself to much.

I made a purchase of 3 devices and 3 Apple Watches I gave all the phones in the exchange and the watches are also charging me the total value of the device, I'm trying to solve it for 6 months and so far no solution, I want a quick answer otherwise I'll enter with an action because I have the papers that prove that I gave the phones in exchange!

Out of necessity, I had to request the Internet service from At&T because only they operate in my new residence. It's been 15 days since my request and I still can't get internet, 3 technicians have visited my house and still nothing. I have to be calling them constantly and there is no solution for now. I do not recommend this company and the sad part of the story is that I am obliged to continue requesting my internet service.

We agreed to be scheduled between 10am-12pm. They just come 8am and tech tricks Me that he took a picture of my door.

If you have watched AT&T Ads saying that existing and new customer are treated equally? You can forget about that.
Only new customer who they want to lure to ATT. No reward to AT&T Royal existing customers.

Very bad customer service. Very bad customer service. Very bad customer service. Very bad customer service.