AT&TReviews 2,450

My 90-year old mother received a phone from AT&T with all the bells and whistles on the account - that she did not order! Since December, almost $1500 of charges have accrued and the box wasn't even opened till she brought it to an AT&T office. Their fraud reporting web site took us to their fraud reporting phone number - which took us BACK to the fraud reporting web site! It would be easy to conclude that AT&T is complicit in this fraud!

I became a victim of identity theft and fraud when someone accessed my AT&T account without my authorization and purchased a new phone and insurance plan, resulting in a $1299 charge to my bank account.
When I reported the fraudulent activity to AT&T, they refused to issue a full refund to my bank account and instead offered me a credit that would lock me in with their service, even though I have no contractual obligation with them. I had to deal with 7 different representatives who were rude, unhelpful and dismissive of my situation and who repeatedly hung up on me.
AT&T stole $1300 of my hard-earned money and denied me the right to get it back. This has caused me serious financial hardship and stress as I struggle to pay my bills and expenses.

In October I switched from Google Fiber to AT&T Uverse internet service for the only reason they were offering me a $300-$400 reward. Well I never received it despite the fact that when I applied for it online they told me it would go to my wallet. When I didn't receive it i went to my local AT&T and a manager told me it was on its way. I never got it. Plus their internet service turned out to be a lot more expensive that they told me. I definitely should have stayed with Google Fiber!
I also found out that they have been charging my monthly phone bill with $6.00 for a service I never asked for (earlier phone upgrade).
Pay attention, AT&T will rip you off!

I went to Att in Latrobe Pa and the Mgr Mike was awesome and very helpful! Thank you! Hope all your employees are just as good!

I have called them 4 times and been on the phone for over 2 hours trying to get my trade in catch up credits. They are just too big and too corporate. They can't resolve a dispute between their own departments to take care of a customer. I have been promised the catch up credits by them but no one seems capable of applying them or letting me know what is going on. The last time on the phone they made it sound like my fault for following their process and wanted me to call to find the phone at their trade in company. Terrible customer service! Each time I have to explain the whole situation over to a new person who is then clueless chatting with back tech support and nothing gets done. They can't even call, text or email back with resolution. I have been a customer for 19 years and will be switching all 4 lines.

Horrible. I started internet in October of 2022. As of today, I still have unburied cable and an open culvert on my property - this has been going on since Thanksgiving when some one cut the cable and it had to be relaid. I have called several times; 3 times this month and got transferred 4-5 times. Today they tell me the department I have to talk to is off on weekends.
I have switched to Spectrum - awesome service, quick, and very short cable from house to box.
I cancelled my ATT and of course they don't cancel in the middle of the cycle for a prorated cost so I am losing 2 weeks I paid for but at this point it is just something else to add to my dissatisfaction list. If I could leave a 0 star rating I would. On my last move, it took 4 months to get it right. Ridiculous.

To Lies too many to type in here too many agents tell different stories 329 hours talking to agents everyday.

They are clueless and blind. A two hour phone call every time I'm on the line with them. Worst worst worst worst

I upgraded my phone in dec 2022 with an eligible trade-in plus 200$ in bill credit without any change to the existing plan. When i sent my phone for trade in, the processing time was around 2 months, they say the initial offer is no longer valid unless i upgrade to unlimited data plan. They are giving peanuts on the phone i did a trade in. The most horrible customer service rep who keeps on repeating same thing doesn't even bother to hear out my concerns. Is this how they treat a loyal customer who has been with att for 20 years. They probably outsourced the customer service trained to cheat people. They can atleast beg money i could've given happily rather than cheating me.

False advertising
Hidden fees
If you do not want to be broke
Walk away
I paid the $ 100 for access to international calls on my vacation
Guys don't when you get back you will be shocked
ATT you've got to do better

I have two issues:
1) Even thought I have been an AT&T customer since 1999, I was given a new account number on January 6,2023, because my son withdrew from my plan to start his own AT&T plan with wife. I'm not sure what my new account number is and haven't been able to find out online (MyATT takes me online to Internet account and won't let me transfer to wireless, as wireless is grayed out). At the local ATT store I've been told I need to do that online. Various phone calls have been a waste of my time. Ugh!
2) I called *******500 (was disconnected) and *******020 today at 6:00 PM: a woman with heavy accent called Dani? Or Donny? Obviously willing to offer products and unwilling to help, kept me on my cell waiting--going back and forth--only to after 33 minutes, tell me the usual "I cannot hear you," and apologizing with the promise to call me back "right away" to my cell number which she had verified minutes before. I waited for a long time... she never called. I wasted all afternoon. It was important for me to clarify my wireless account, pay my bill and establish an international service because I am going out of the country tomorrow. Dani or Donny's (Asian?) blatant lie was frustrating and offensive. After 23 years with AT&T, I am considering changing to T-mobile or Consumer Cellular where service is not that cumbersome. It is ridiculous that I cannot access my Wireless account neither online nor by phone nor at the At&t store and to have to deal with Dani or Donny, who shouldn't lie to unsuspecting costumers.

If you have a warranty on an AT&T phone, good luck ever trying to pursue that warranty. I believe it is just a scam. My phone wouldn't use data for accessing the internet. The supervisor, Michael Cruz, at the AT&T store near Valley River Center Mall in Eugene, OR couldn't get it to work so he submitted a request for a replacement phone under the warranty. After a few days when I didn't get another phone I queried the system and found out the warranty request had simply been cancelled for the reason they didn't have a replacement—they didn't notify me, they just cancelled the request and I assume they were hoping I'd give up. I went back to the AT&T store and the next person that helped me tried again to submit a request for a replacement phone. This time I did get a replacement phone, but that phone didn't work either. At this juncture, they had charged $182 to my credit card to ensure that I returned my non-working phone to them. The new phone they gave me kept rebooting itself even while I was talking on the phone or while it was just sitting idly on the table. After working with AT&T both in person and on the phone, I decided to just buy a new phone myself and forget about the warranty. I just wanted and needed a working phone. I sent the phone they had sent me back to them using the label and packaging that AT&T gave me for the return. After 2 weeks, the status for tracking the return just showed it was "picked up by agent" three days after I had mailed it. The $182 had not been credited to my credit card. I spent 3 hours trying to contact someone at AT&T to get this money back. Their phone menu just put me in an infinite loop and I had to drive to the AT&T store to actually talk to someone. Of course the AT&T store said they couldn't do anything about it so I asked them to try getting someone on the phone. It took them 10 minutes of going through menus to get to a person. I was finally told that it would be 60 days before the money was returned. I have just finished filing a dispute over this with my credit card company. Basically, they think they can keep my $182 for over 2 months for sending me a broken phone. Their system is, at best, inept and, at worst, simply fraudulent.

I've had this service 3 year in the last week I've seen 6 techs that didn't have time to fix the issue very poor customer service! I recommend DONT GET THIS SERVICES

Customer service is beyond horrible, have had the same issue going on for months with nothing being solved, scammed us out of thousands of dollars.

AT&T has a history of abusing, overcharging, and delivering horrible services to their customers. Please, please leave a review anywhere you can denouncing these thiefs that the only thing they do well is taking money from customers. I leave in Coppell TX and the only reason I have their "High Speed Internet" is because where I live there's no other choice! And that's what they also do, they eliminate the possibility of having competition, that's their only way to get business for them!

ATT customer service has really gone down the toilet. Everyone is rude on the phone if u can get in touch with them. They are rude at their brick and mortar locations also. Will it take people to start switching carriers for them to change? I'm about to do it.

Long time customer….fell for the deal that you can get an iPhone 14 and trade in iPhone 11 for $20 credit per month. Waited Almost 4 month without hearing anything. First time I called they apologized, gave me a $20 credit for that month and promised the trade In credit would be on next months bill….nope…so called today and they said I won't be receiving credit!

My data speed is at 2.5mps. Everytime customer service helps me with one issue, it causes two more issues. For what I'm paying a month, surely I can get faster internet speed on my phone and customer service where people are not always laughing and carrying on in the background. Absolutely the worse service in the world. Taking my money for them next month and getting a different service. Ok update for today, 4/13/23. My 4g LTE speed on AT&T is 3.3mps. My wife on Verizon, 200mps. Lol, really AT&T. AT&T gets no more of my money.