AT&TReviews 2,450

Horrible service. I called them three times (took multiple hours each time) because our last bill came out to be 700 ish dollars. All three times, they told me that they will lower down the bill to about 200 ish dollars. But all three times, they never changed the statement amount. Like if they couldn't lower the amount, why didn't they tell me…instead, I had to waste 3-4 hours of my time contacting them. Before the 700 dollar bill, I would usually pay about 130 ish dollars a month. Then the very last month, they suddenly up-charged us by over 500 dollars. Do not recommend them. There are other services that are much more affordable and better (in terms of internet speed and service) than AT&T. If I could give no stars, I would..

We took our own cellphone to AT and T last year as they said we had to get a phone that was 5G compatible.
Well we our now wanting to change carriers and AT and T have our OWN phone locked and we have tried everything with them to get OUR PHONE unlocked with no success.
We have been lied to with everyone we have dealt with.
What a terrible way to do business.
We will probably have to buy a new phone as OUR current phone will not accept a new SIM card.

Today, if i could give a -minus STAR to this ATT is what they deserve.I called and requested a supervisor. They took off a late charge that should have never been there. Wow!
I had a lost card, called and left a new CARD on automatic payment. They still disconnected our family phone service after having a CARD on FILE. It also was a critical day for the family for everyone to be disconnected. Horrific Service today from ATT, i wont forget this. I would think about leaving them ALL together. How can they not recognize a payment and still disconnect all of us. It could happen to anyone there system is WHACKED and clearly not even connected... poor customer service.

Jacob Minor in the Encinitas Store is exceptional!
We have been ATT customers for 25++ years and this experience has keep me from changing providers. Truly, I was looking to move-on!

I was very turned-off to your customer service weeks ago by walking into store and one of your team members said "I DO NOT GET PAID ENOUGH", when I asked him are you okay and this is how he replies.

My husband needed a new phone his died and went into store and met Jacob. He assured me that Jacob would be the one to assist with my new 15-pro Max when I received it.

He was correct!

Had a five-star experience and have not stopped raving about the process. The product was exceptional and Jacob changed my mind about ATT'S customer Service.

Thank you Kindly Jacob for your excellent, kind heart, and patients with setting up my new phone. Made my life happy again with ATT.

Nancy Hirsch

So after my Tech repair leaves after they turned off internet...playing like nature did it or the air... a stalking sales man appear to "check work" with a bag of sales phone that requires years to pay off...they never say that and you must have the box to return...very crafty...AFTER A TECH LEAVES DON"T ANSWER THE DOOR THEY GOT ME ALREADY

They constantly have issues and outages. You will be down for 2 days or longer before it's restored. No one will tell you what the problem is. If you work from home stay away from AT&T. They are not reliable and unhelpful.

Customer service representatives are the worst. ATT&T really needs to train their people better. Very unprofessional "manager" I was speaking to yesterday. Was passed around to 4 people and they were unable to assist me. They just waisted my time on the phone promising to assist and they did not. I have been with this company for 50 years. Very unsatisfied.Beware! They provide you with false information to scam you!

Worst customer service, Went into target and one of the rep said they could get me a new phone and lower my bill, two hours later I got a final invoice to my email and the total amount was different. I called to canceled the order and i was told to wait until the phone were shipped. Went I received the phone I called one more time to cancel the whole transaction, they sent me the shipping label to send back the phones and I was told that everything was canceled, but guess what a month later they started charging for the lines, in two month I was charged $450, when I called to get my refund back they told me that they were able to refund just one month because they didn't found any notation of my previous called. So my advise is to stay away from those thieves.

Used to be great, i used to get 50-60 Mbps down and10 Mbps up, but as of late 10-18-23 there data is crap, i am lucky to get 10Mbps Down and 1Mbps up. Tech support is no help and they dont seem to care. This is Elyria Ohio *******

Negative 10 star. Not even one. Had a 12 yr old iPad that got lost. Tried to cancel the account. I don't remember a 4 digit pin from 10 yrs ago. Called the 1800 #, said they can't help, said go to the store. Went to the store, said they could not help WITHOUT the iPad to get the 4 digit pin. This started in January 2023. I have been to 5 physical stores, all to be told they cannot help me. That I must call the 1800# because only the tech dept can help me reset a pin. Hours later, Tech Dept says go to store. I won AMEX dispute for fraudulent billing by AT&T and they now send me past due statements. I have written cancellation sent certified mail, and have wasted more than 5 hours of my time standing in stores, including the corporate location where I was instructed to go. It is still not fixed. AT&T you get a negative -10 rating from me. Worst experience EVER, being told "I can't help you" while you continue to send me bills.

First off I wanna start by saying that I am still a current AT&T customer at the time of this review. Buckle up. It's rough.

Let's start by the apparent lust for monetary manipulation on low-income customers such as myself. For the past year and a half I had been paying $80-$90 a month for just myself. This bill this past month is a whopping $185. And no one at the great corporate office can tell me why.

Secondly, the absolute audacity of threatening to shut off service after missing one payment for two days. Pathetic. In the modern day and age we all need our cellular service. I'm a truck driver and that's the only way I stay in touch with my family.

Lastly, AT&T is the absolute scum of the big cellular corporations in the US. The apathetic attitude towards customers, the lust for more money, and the worst attitudes given at stores. Really bad. Stay far away.

The "American telephone & telegraph" wireless company sends ALL SERVICE CALLS OFF SHORE on HORRIBLE phone connections, to out of country people, where English is a second language, making them EXTREMELY if not IMPOSSIBLE to understand! On top of that, they do not provide correct or true information! We have WASTED many HOURS attempting to get service help, repair, and sales help from these VERY UNQUALIFIED people. We are LEAVING ATTfor this reason to companies that provide IN COUNTRY SUPPORT!

Before giving my credit card info I asked to speak to a manager. He advised me he'd send the router next day delivery as a self install cause I just moved and I need the internet to work. The next day they say I'm scheduled for install 5 days later. This all happened on a recorded line. So I put my notice of intention to file a lawsuit.

Mack has the best service he went thoroughly through everything and helped. From Sandra and Kaliyah.

POLICIES & PRINCIPLES
Every company must establish policies and procedures to be successful, however when your guidelines fall outside of the commitment for exceptional customer service. You have clearly lost sight of your business goals.

They lie about everything. We were with them for many years and it was only recently that we realized that had lied the entire time. Our bill kept getting bigger and we didn't understand why. Then we tried to unlock 2 phones that said unlock ready, when we did it said we owed more payments even though 1 of the phones was free. We had been paying for free phones and they kept extending our pid phones payments. Even when it said they were paid off when we would go to unlock them, they would then say we owed more money. It got so ridiculous that our bill doubled in amount from one month to the next. It was ridiculous and customer service will say oh we are so sorry and we want to help but hey there is nothing we can do till the bill is paid even though the bill is wrong. Crappy service, crappy customer service and just a crappy company. STAY AWAY FROM THEM AT ALL COSTS!

The sales man told me I was going to pay a certain amount of money and that was a lie. They said I was going to pay $250 monthly but first bill came to $500 they lie to you to get your money and don't care how hard you work for it! Don't fall for their lies! I am now with cricket and pay $125 for my services for 5 lines!

My wife was in Ireland about a month ago and was having connection difficulties. Bought a $10 a day plan and her phone stopped working. Called ATT. They would not help me with the issue and only wanted to up sell my service. I finally gave in. I cancelled service yesterday and found a new carrier. This is not right. Good riddance ATT.

Recently I made a payment I failed to pay on the exact day of my scheduled payment paid 2 days later but paid still had a payment arrangement set up they cut off the phones cause they said the first arrangement was broken didn't allow me to pay half had to pay whome bill this company is so, bogus I can't believe that even mangers are not helpful I had the worse morning with this company I'm not on the AT&T but if I could port all my lines I would, they're so unreasonable never have any suggestions to help u like, Verizon I've been with for years I luv their service & im treated with respect with them they're truly family oriented & respectful to all customers never had issues with them I highly recommend them over at& T for any type service

I have worked for 8-9 months, with multiple calls and chats and mail (no email allowed) to fix multiple problems with billing and the existence of 2 fraudulent lines (opened by an ATT marketing partner). ATT can never help. They refer me to the fraud department, who says there is no fraud in some sort of empty idle-brained cubicle-dweller mentality, and gives me no way to respond to them, and they only allow 500 characters to describe the problem. Then about $1000 worth of bills owed on our other lines because the fraudulent lines pushed us into TWO groups instead of ONE group. Chat disconnects after a while. Phone calls disconnect. I am polite and patient so it is not the rep getting upset at me for swearing at them. It's just a massive failed company. They all suck, like the airlines all suck, I expect. But just be prepared for mega frustrations. It's an example of how America is getting dragged down.