AT&TReviews 2,450

This place has gone to hl in a hand basket I have never in my life been so upset getting off the phone than before I called in customer service is hilariously stupid. I can pay my bill online 8n full get confirmation receipt and not 30 mins later it shows another bill and past due wtf I've called like 35 times just to get nowhere I've contacted BBB and haven't heard back yet I'm on a fixed income so I know what my bills are we month as far as I can show on my online account AT& T owes me a lot of money in refunds, late fees, etc... I'm so sickened by these ppls sorry $#*! attempt to rob ppl.

Specifically AT&T at Catoosa OK Robson road shopping center.
I have been using cell phones for a very long time, but have never had the concern and assistance I received from this office. I went in for international coverage during a cruise. Blake and Maria reviewed my account and recent bill. Blake visited with his manager David Allen and they came back and suggested a revamp of my old system. I didn't have time, dropped in a few days later. Lex took over sat me down and is saving me over 30%. Thats a lot of money! What a beautiful incidental finding. They were all very nice and extremely helpful! I highly recommend them and AT&T in Catoosa.

Went to the ATT store at 8205 Martin Way E Suite A, Lacey, WA *******. Never go to this store. They have the worst attitude and a total lack of customer focus. Went to pay off my iPhone and upgrade my service. Eliyah their customer representative wanted to scan my driver's license. I told him that I did not want my drivers license in a database. He said that without that he could not provide me with service. I told him that I had been provided with service without my ID last month. He then got loud and told me to leave the store. On the way to the door he would not let me speak. He kept saying "I will not do it" Loudly to interrupt me. I finally told him to let me speak. I told him that his customer service skills were lacking. He told me that his skills were great that I sucked.?! He said that he was going to call his manager. I left the store and from the outside I saw him call. I reentered and asked him to let me talk to the manager. He hung up the phone and told me to leave the store because I was agitated. That was the worst customer experience ever and as a result of it both me and my wife are looking to switch from ATT to a competitor. Do not waste your time with ATT!

ATT raises the bar on ineptitude and horrific customer service. Here's my experience with ATT and why you should avoid them at all costs.

I called in late September to switch to ATT and was assured I'd have service by the end of the week. That was more than 6 week ago and still no service now in mid- November. During those 6 weeks of frustration, I spent hours on the phone and on chat with ATT and the only explanations were lame excuses like "lost ticket" and "waiting on 811 to locate utilities" even though the utility location was complete. On top of that I had multiple no-show appointments, and ATT cut the gas line when they finally installed the cable in November!

I finally got a response from a "Fiorello Webb" who alternates identities as "Harvey Non Technical" after emailing the office of the president in November. In spite of apologies and promises to resolve my issue, all she did was say "sorry" and bug me for a week to continue the installation with no acknowledgement of or compensation for my outrageous customer experience. She declined my request for a guaranteed 5-year rate to offset my time and frustrating experience which I requested as the only option for me to continue ATT installation. She replied with absolutely no other recompense beyond exploring "options at the end of your promotional year" which means more wasted time and effort with ATT and probably no positive results. Again.

Don't expect any fast or easy way to contact ATT either. You have to go through hoops with a robot to even chat on their customer service on their web site. The "Prefer to Chat" link on their website doesn't work. The text they sent saying I could track the technicians arrival was "unavailable" when I tried to use it.

In spite of all the advertising and mailings, ATT must not want or need new customers since they expect us to simply endure this type of egregiously poor service.

Worst excuse for customer service I have ever seen. Ordered a new phone. They said it would be delivered BY HAND 10am-noon the next day. I had multiple emails and texts assuring me of the delivery time.
Sounded too good to be true and it was. At 1pm I contacted them and was first told that I had ordered it for store delivery. NOPE. Then I was promised that it would arrive in "1-2 hours". That didn't happen either. During my 2nd attempt to locate my new phone I was told "4-6pm" for delivery. WHAT? "Oh we never told you it would be earlier than that". Um I have it in writing. "Oh, well it will be 4-6pm. WTH? They selected the original delivery time, not me. When I asked for an explanation I was told "we're just the billing department". Don't care what department they work in. FIX IT.

It finally showed up at 4:30. Was again told that was the scheduled time. Showed them the email and text. "Oh, I don't know why you got that". SMH Found out AT&T contracts their delivery and set-up. They just didn't feel like following the set schedule. Took about 45 mins for the phone to transfer data... and here's the real kicker. They deactivated my old phone, but FORGOT TO ACTIVATE THE NEW ONE. That took another 3 hours online with AT&T.

Still no explanation about why I was LIED to. I kept the transcripts of all the chat sessions so I have a record of their LIES.

I called to decrease my monthly bill. I was told that the only way to do this is to disconnect it and then call back to get a decreased rate. 1st red flag - you care about new customers more than your existing customers who have paid your salaries for YEARS. But for convenience, I followed their advice. I called back after disconnection. I was given a rate of $78.99 per month for both internet and satellite. We were all good, or so I thought! I then get my bill... and it is $96.32. What?!? That's more than what I was paying before the bill increased from my introductory price. And only a discount of like $10 a month from the new price. So, why would I have agreed to that? I wouldn't! So, I call AT&T to discuss. The representative tells me the $78.99 was for just the satellite! Ummmmm what? So, I ask to speak with a supervisor after the agent tells me she can only get my account to $93.99 per month. I speak with the supervisor she can't offer anything else. This is after an hour on the phone! I ask to speak to someone else. I get a manager. He says the same thing. I spend an hour on the line with him hearing about all the things he CANNOT do for me. After a huge fit, I got him to extend the service for one month before I disconnect with a one time $25 off discount... which guess what? Is awful close to my request for $78.99 a month! Wow! Then I ask for him to send someone to pick the boxes up instead of me having to waste my time to return them. Of course, he can't do that either. He also refused to provide me with his manager or even his name because "his supervisor doesn't talk to customers" Are you kidding me? So, AT&T is losing out on $947.88 for a year of my business over what? Ohhh that would be $180. Yep! You read that right! So, I asked the manager to document the notes that the customer would like that documented. And guess what? That's right he couldn't do that either. So... I stand by my title. AT&T doesn't care about there customers!

Overall from opening the account with at&t till now, I really disappointed with the service I received base on the fact that it took over 7 days since I accepted the term and condition to received my 2 iPhones and the biggest disappointment is when I called in 4 times asking for my order status the only answer I got was " you have to wait for your order cause your order is in proceed but they all knew that it didn't take that long for the phone to be shipped and they didn't even realize something was wrong and on top of that there was one male customer service I spoke with, he even said " what do you want me to do sir " that was the stupidest answer I ever heard from customer service. If you work at the customer service department don't you supposed to know that the phone should be shipped with 1-2 business days after the term and condition was accepted? And you told me that you would follow up with your supervisors and have him get back to me before the end of today but I didn't even hear anything back from him. Until the last day I called to check up on my phone status and luckily there was a female customer service which unfortunately I don't remembered her name, thanks to her that she realized something was wrong and she checked my order for me and bingo she solved the problem. I wish I remembered her name.

I've had phones, TV, and internet from AT&T. Sometimes they work, sometimes they don't. But if anything goes wrong, or if they decide they want to change your service, you will spend at least 8-12 hours on the phone being shunted from department to department. They will promise to send someone out to fix it who will then claim to have no idea of how to accomplish anything. They will make multiple appointments which they will neither keep nor cancel. They sent someone out to my place of business (not when they were supposed to) to install fiber optic, who then had no idea how to turn it on... so we were without internet until we could get someone back out. Don't know what other options you may have, but they'd have to be better than AT&T, which has the worst customer service I have ever encountered.

They offered a buy on get one deal last Christmas. I did this deal, and I added on a new line to get it. They never gave me the full buy one get one. Instead they gave me a $23 credit for six months and then they stopped giving it to me. I am stuck paying for two brand new iPhone x's and a new line. I called multiple times, I filed a complaint with the BBB. ATT called me and they were argumentative and rude. They said that they were just going to tell the BBB that this is unresolved. Now, I have to take them to small claims court. Whatever you do, don't go to ATT wireless. Horrible customer services and false advertising.

We signed up for att internet and we chose the $50/m package, it turned out very slow speed! After a month, we decided to cancel. The sales rep said if you cancel and return the equipment you would not get charged. So we returned the equipment and later we still got a $180 bill says it's for early termination. Called att few times to let them waive the penalty and they said they couldn't do anything about it. Very bad experience with them.

Right out of the gate they lied about how many times I was contacted. There was one phone call which I missed no voicemail no second call no text no email. I did receive a text 2 hours after the latest projected appointment time. From a work-from-home standpoint if you have an unreliable service it will definitely hurt your income if this is how they start out don't take the risk to see how things will pan out later... They can only offer an appointment over a week out. No thank you.

I am trying to start a home based business and, for that, I use Autodesk Fusion360 which is a cloud based CAD/CAM program.

In order to use it, data must flow both ways freely but the upload speed is between. 00 (yes ZERO) and. 02 Mbps. That is far, far below what I am paying for and makes my expensive computers, CAD/CAM programs and, Internet in general USELESS.

Not only am I stuck at home but, thanks to AT&T, cut off from my work and the outside world.

I tried to upload screen shots showing the ridiculous upload speeds and, could not even do that.

If I could rate them a zero that wouldn't be low enough! I received internet service and was promised free install and $100 gift card for me service. Of course I was billed for the install and have spent over an hour being bounced around from department to department! NO ONE HAS HELPED! I am beyond annoyed and will NEVER do any type of service with at&t ever again. I strongly suggest anyone who is considering service with them to please reconsider.

Had a warranty claim, they mailed me a new phone as a replacement. We decided instead to switch carriers, I sent back the unopened box of the replacement they sent me. Now, 4-5 months later I receive a collections letter in the mail for an "un-returned" item. Except, I have both my tracking number for the return confirming that the package was returned to their "returns processing facility" in Ft. Worth as well as a conversation with an associate in customer service chat that I spoke with whom also CONFIRMED that the package was received and that I would NOT be charged for it. I have spoken to 3 different managers now over the phone for over 4 hours, with no resolution to this problem. I received a "confirmation" number that my charge was to be reversed, but, she claimed she could not give me a receipt for this being taken care of to which she told me I would then have to go into a store to receive a copy of a receipt for the reversal of charges. I went into the store today, after 1 week from my conversation, and in the store, I'm told this was again, never taken off of my previous account.