AT&T

This company is the worst company ever they adore to overcharge you from first day you join! I was T-Mobile. I went to pay my attnt internet, their branch manager tried to convince me to come ATT&T and I will pay the less like $70 but from 1st month I'm paying $110 more for all my 3 lines!
Also today I received a text msg that my auto payment didn't go through please check your account, I changed my cc last month but I forgot to update my attnt with the new cc number, so they didn't send a text msg since Nov 12th of the payment return until the payment passed due to overcharge me $68 more. They just decide to send me this text after the overcharge, when I called their customer service they didn't care if I will leave them or not but what they concern, is to get the new cc to charge me. I am sad to see att&t in this status now from a huge big company to an unprofessional local company! I regret of leaving T-Mobile in the meantime I will be so proud of the day I leave ATT&T! Can't wait to payoff my phone to run away!

AT & T charged me for a cellphone number service that was not transferred to them from Altice mobile so I was charged by both AT & T $ 86 and Altice $ 40 for the same month. I told AT & T about it and customer service said will do something but just sent my bill to a collection agency to ruin my credit score. I will not recommend AT & T to anybody, such a rip-off company.

During hurricane Ida my service was our for a total of 34 days. That does not include numerous times when it was out for 2-4 hours. This is for u-verse TV and internet plus phone. In September I called and asked for refund for 17 days and was credited $89.03. My monthly bill is $218.92. The math I learned in school tells me that 17 days is more than half a month, so why only $89.03.
Now that everything hopefully is repaired, I called to get credit for the last 17 days credit. I was told that I would not receive any credit for those days.
I refuse to be treated like this by any company and after several tries to right their wrong, I must find another company.
Try AT&T at your own risk.
PS. Their contract is no good for the company. During the 3 years I was with them after I moved to Louisiana, they raised my rate about half way through each year. Thanks for this opportunity to let others know of my experience.

I placed an order online for the new iPhone 13 pro max plus to set up new service and transfer my number from my current provider to AT&T. After running my credit and accepting all terms, uploading my ID, they charge my credit card and everything was a go. That night, the order was canceled because they couldn't verify the order was placed by me. I call in the next day and they reapplied for everything for the second time. Once again, I uploaded my ID and they charged my credit card again. The next morning, the new order was canceled yet again. I call back in and they walked through yet another new application. Again. I uploaded my ID, we checked all the boxes and yes. They charged my credit card for a 3rd time. They promised everything was good to go. By that days end, I get yet another email stating this order was canceled for the same reason... they dont know if the order actually came from me. The following morning, I actually drove over an hour and a half one way.to an AT&T store and explained everything that was going on to the store manager. She looked up the order.and found the problem they were reporting was my zip code was incorrect on the phone number port with my existing provider. The store manager called into AT&T and in turn, ATT, myself, the store manager and the rep from my current provider was all on a 3-way call to resolve the issue. Everything was finally good to go. They even processed my trade in on my current phone and was good to go... the order was placed for the phone and yes, my ID was uploaded once again by the store manager AND yes, my credit card hit again. I left happy and was anticipating the arrival of the new phone. But when I woke up the next morning... yep, you guessed it. It was canceled AGAIN, for the same reason... they couldn't verify the order actually cane from me. I called in once again and the rep on the phone said I had to reapply in person at the store... which is an hour and a half drive one way. I asked if when it canceled my phone order, if it also canceled any pending contract and she confirmed it did. I said thank you but I'm taking my business elsewhere. AT&T... You are a complete waste of time and you lost my business for life. There is no way anyone should ever have to go through this. Not only did you charge my card 4 times, but you also put an additional $1 hold for each transaction on top of the original charges. I hope you release these $1 holds too. You deserve nothing from me. BEWARE FOLKS! This is shady business practices. How can you not verify the order came from me when you had my Social Security number, my ID, my phone number, my address, and you ran my credit... not to mention that ive even went in person to an authorized AT&T retail store and went through the entire process with the store manager who also had my current provider on the other line confirming my account with them to you. Are you waiting some sort of DNA blood sample? Never again. Go elsewhere folks... trust me. Read others comments. Google their complaints. It's very common with them.

They are scam artist and charge triple payments out of your account. I was lied to about the bundling both direct tv, internet and phone service would save me money. I was told I would get a 200.00 dollar visa gift card, never received it. I canceled my service and was told by the agent to return the phones. I return the phones and now I am charged triple of what the phones were worth. They said they have no record of phones received or that a payment was made. I called customer service and got transferred 4 times to fix the problem. I have a bank statement and a receipt that the phones were returned and they were overcharge my account. They were rude over the phone and treated me like I don't manner. The sales associates are down right rude as well. Next month I am canceling direct tv and internet. I will not go back to this company again. They even threatened me to turn me over to a collection company. I will tell my friends and family not to do business with AT&T.

Several weeks ago I contacted customer service to have my new TV in a new location hooked up. The tech center and suggested wireless connection. After TV was hung I contacted AT&A again to have tech come to install. After spending more than 40 minutes online with customer service, I had an appt for the tech to come on that Friday from 8-12 pm. Come Friday by 12:30 pm and no tech I contacted customer service and was told I have no appointment scheduled to come
Yet i had 3 wireless minis delivered by UPS the day before. It is not the first time i have had trouble with customer service
They are lousy
And the bouncing around they do is mind blowing. They transfer you as many as 3 times in 9lone call.

I have been with AT&T for over a year and I've been getting charged for fiber internet that wasn't available in my area. I called in October 18th and that is when I was told I was paying the same price for fiber and haven't been getting it. Juan P the rep I spoke to was supposed to credit my account for one month but failed to do so I called and got transferred 3 times and did not receive any assistance. The rep did not leave any notes but claimed to get the adjustment approved by his manager. AT&T is full of it they are overpriced and customer service is horrible!

I have had AT&T turnkey cable, internet & phone service for decades. As long as everything was working ok, I had few complaints. But their customer support is abysmal. Worse than that. Every single call takes more than an hour, the employees never know anything other than how to follow a script to verify what you already know - things are NOT WORKING. Then they send you old recycled equipment that doesn't work, and that's another hour-plus before you can convince another untrained staff member that they need to authorize you to return that equipment. You do that, and the new equipment arrives days later, and that is also not functional. I used to manage a customer support group for website software, and I'm blown away by the exceptionally poor quality of their staff & their equipment. It's not the employees' fault - there's just no investment by AT&T in providing customers with any reasonable kind of resources if all goes wrong. I'm tossing everything, am willing to pay any price, and cannot wait to see my last-ever AT&T bill.

I had been an ATT DSL customer since July 2015 with no problems.In September 2021 I called to have service disconnected because on Oct 2nd 2021 I would be moving to an area that ATT DSL didn't provide service. I received my Oct bill I called to see about final charges and was told that after I paid the Oct bill that paid for DSL service through September 2021 I would not owe anything else. November 10th I get a bill for 81.00 for charges from Aug to October 31st 2021. I called ATT customer service and was told I was charged an extra month. I was not informed at either time when I called in September to arrange to disconnect service or in October when I called about the billing I received. I told ATT on Nov 10th I didn't owe them anything I didn't use DSL service at all in October and I wasn't paying the bill. How can they charge me for internet service I didn't use plus charge me 20.00 for internet usage.
I am not paying that bill because I don't owe ATT a single solitary penny

This is the worst company ever I advise no one to get service here customer service sucks phone service sucks

I tell you only the truth. In fact, I purchased a phone at AT&T Authorized Retailer, and I wanted to pay it off at the time I purchased it, but later I find out he put me for 36 months financed. I strongly disagree with AT&T services and Retail Sales Consultants because it is not true. The retail sales consultants are not reliable and targeted grants. The monthly cost keeps increasing. The Retail Sales Consultants are not trustworthy and have no respectfulness. If you go to the AT&T Authorized Retailer on Shaw and Villa Ave, in Clovis, I recommend you need to think twice before you go to this location. The Retail Sales Consultants are not telling the truth. Please review the following attachments for the evidence.

I pay them every Month and my cell phone still get turned off after making payment arrangements i don't understand im a Loyal customer I have everything AT&T cable cell phone wireless Internet AT&T TV everything

I purchased with this company only to never receive my product. I honestly never do reviews but I want to safe someone for ever going through what i went through with this company. If you choose to purchase make sure they have product in stock or I recommend go to the store.

When I was trying to set up service the man asked me some questions for confirmation and they were in 2016 who did I take an auto loan through? Well I cosigned for 3 kids and have a car of my own and did not know! Next question was in 1993 who did I take out a Student loan through... well that has changed numerous times and didn't have any idea. I failed and he said I had to download a bunch of stuff and I said no thanks, I will just go to Spectrum, I said it nicely, as I was in the middle of a move and did not have a time. He said: " You are so lazy" Are you kidding me? To be talked about that way?! By the way I am 58 years old and in tip top shape and work out 6 days a week while working full time and just picked up a part time job! Do I deserve to be called lazy! I was given a time for the installer to come out on 3 different occasions between 11:30 and 2 time slot. The installer called at 8am and said he would be there in 25 min. I could not get a hold of the person I had set up to be there for him. So I secretly called from my office in a high school that I share with 5 other people. I did not want anyone to know I was doing personal business. The person I was talking too kept beating around the bush, so I asked for a manager... he said quit shouting at me. I was making a secret phone call from work and he said I was shouting? He also said I should call the original person I talked too! 1st, does anyone really know who they originally talked too? Secondly if by some rare chance I did... could I really contact him/her again? I use to think At & T was good, it has been 4 years since I was with them, but WOW oh WOW have they gone down hill! So disappointed, thank goodness we are not in contract! Nobody deserves to get talked to the way I did! I am a professional, kind and deserve to be treated that way!

They tell you your 3phones will be one price of 178 with taxes and fees then u get your phone bill and its alot higher then they said stay away from this phone service its all lies

I had been a loyal AT&T customer for 35+ years. I had a fire that destroyed my home. I suspended my service due to the fire. Every 6 months AT&T would start rebilling me. I had to explain that the house was not rebuilt yet. They would suspend for another 6 months. This went on for 18 months. The house is finished and I am ready to get service. Then a new bill charging me for the burned modem. Over 35 years of service and this is how AT&T wants to treat loyalty. I guess that works both ways. I am so disappointed in AT&T's lack of compassion.

Well, we are constantly hearing about how "lazy" and "unmotivated" our young people are, I would like to point out what an AMAZING job these young people did on getting Nancy and I a MUCH better cell phone plan. They were polite and friendly, and extremely knowledgeable. They were excited about their product, but not pushy or high pressure, Please like and share this picture so that these fine young people may get the accolades they deserve. Left to right, is Hanna, Tom, and unfortunately I didn't get the young man's name on the right but he was also great.
AT&T kiosk in Target@ ******* Harbor Blvd, Garden Grove, CA *******
#AT&Tkillingit!

I was on the phone for over an hour. I was provided several different phone numbers and transferred to several different departments. It was all so frustrating. I ended up speaking directly with the Manager, Eleane who eventually dropped the call on me an never called me back. I still did not get my issue addressed.

I will never get a personal account of my own with AT&T. Just not worth the headache.

I like Sam's Club but their partnership with AT&T has to go. I contracted with AT&T at Sam's Club. They promised me $110 a month for three phones and the same coverage as Verizon at least in my area. On top they explained I had nothing to lose with a 30 day trial. Sounds good right! Well... I had a weak signal at my house and 10 miles of sparse to no coverage on my way to work. So I sent it all back and thought that was the end of that. They did a $380 direct debit to my credit card. Well... attempted anyway it so happens I had an issue with that card and it did go through. So I called them and reminded them of the 30 day trial. They apologized and said they would take care of it and sent me a receipt saying the same. The following month I got another attempt to debit my card this time for $271. Again I called and they gentleman said my account read balance due $0, and he didn't know what I was talking about. The following week I get a nasty letter "FINAL NOTICE" they are turning me into collections. So again I call this time they know nothing about the $0 balance and can't understand why I haven't paid my bill. I ask for a supervisor, just when it sounded like he was going to take care of it and hour and a half later we were disconnected. Well... I waited 20 minutes since he had my number and I didn't have his. I call back and ask for "Jesus" the supervisor. No one knows a supervisor by that name. I start over this time a few minutes into the call the gal says she took care of it and I would be getting a confirmation in my email. I ask if I can have that confirmation number? She replies "No" it has to be generated? But offers her name and ID number I take it and write it down. To date no email confirmation. Now a week later I again am being harassed by AT&T starting over. They advised me that they just debited the original $380. I don't see how they could have that card has been canceled. Here we go again, now I'm sure I will be getting another final notice. I'm checking into FCC complaints and I will be repeating this with every review location I can find. Why would I or anyone else do business with an unethical company like this. I promise AT&T we will never do business, and Sam's you should think twice who you associate with and vouch for.