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Reviews (2,431)
This is a letter sent to AT&T Corprate Headquaters. It summarizes their sevices.
To Whom It May Concern:
I wanted you to know that I will be canceling my phone and Internet services provided by AT&T for the following reasons:
1. I will no longer deal with India customer support,
2. Your Internet is too slow, and I have the Pro version,
3. Your office hours for customer support are unacceptable.
I tried to upgrade my service with you and all I got was the run around with a bunch of automated questions. Then I was given an automated response stating that your offices were closed.
WOW! Has customer service 24/7, you speak to a human being, and they are from America. As you know, Consumer Reports latest issue rates your business quite low and WOW! Gives more for less money.
With the customer service you provide in conjunction with the Consumer Reports article, I am confident that I am not the only individual who will be switching providers.
AT& T is doing a good job with customer service. The only thing is we seem to get a lot of bills from them. We have two separate bills for our business and one for home, I wish they would have one bill for business but they said they cannot. We received our $100 Visa rebate from them with no hassles.
Does it get any worse than AT&T? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances... along with fine print that says your balance may not reflect charges and payments for the last several weeks!
What's worse... they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect?
Goodbye AT&T - thanks for nothing!
Go phone! You must add money to your account in "package amounts", and money expires after a certain duration, and then it is non refundable! It expires before your next months bill, so if you were forced to pay more than you needed for the month through the "package amount", you won't get back the rest of the money you spent, and it will not be applied to the next bill!
I have had relatively few problems with my AT&T service, despite all the negative things I've heard about it. I have, however, had issues with the AT&T website, which seems to be a bit moody in wanting to accept my password sometimes and other times not.
I received AT & T internet service on 4/8/2011 it has yet to work. I have called for 8 days and yet it still doesn't work. The last phone call to this company on 4/16/2011 at 1:07 p.m. the customer service representative hung the phone of me. I have tried to contact the company via there website but wouldn't you know it not a section for that nor is it any information to contact the company via interest, phone or snail mail.
I got an email about changes in service. One change was that people could cancel their internet and keep their email address. That's the only reason I pay them for internet. I use another service for my actual internet.
I went to the website trying to find out how to switch to just having email with them and couldn't find anything on the site. Then when I went to the help section I was timed out because even though once you sign in and choose a place to go, it opens a new window, but the original one stays open and that's the page that times out from inactivity.
Frustrating!
ABSOLUTELY POOR CUSTOMER SERVICE! 15-20 MINUTES HOLD TIME IS NORMAL FOR THIS COMPANY. VERY ROOD REPRESENTATIVES. ABSOLUTELY UNHELPFUL AND UNPROFESSIONAL STAFF. NIGHT MARE!
I updated my address and then placed an order to update my phones. I sent an email to confirm that the phones were being shipped to my new address and was told that they were. I then called to confirm that and was told by the agent that they were being shipped to the new address (he even told me that it was impossible for the billing and shipping info to be different when updating an Iphone). Sure enough, ATT shipped my phones to my old address.
After calling again, I was told that I would have to wait until the order was returned before they could do anything about it.
Thanks ATT,, you are the best!
ATT SUCKS SO BADLY!
I have ATT and it keeps on having my modem DSL go red a VERY LONG TIME EVERY DAY! I checked the DSL plugs, they are fully connected.
Att rip-off - When I signed up for att internet and phone service, I was told I would get $150.00 back. After talking to 4 different people at att and spending a total of 43min.on hold just to get my phone bill cleared up, I was told to go to att.com/rewardcenter to claim my cash back and found no site even exist. Try for yourself, all you will find is some very ticked off people. I do not understand how they can get away with this, but you can believe I am not going to let this go.If any one else has had this problem let me know what you did, and if it worked. I see at the bottem of the page this goes to att to. Att this is for you, you guys just think you got away with this. PS. ATT my next e-mail is to the better business bureau.The next to my lawyer.
