AT&T

I HAVE BEEN TRYING TO FILE A CLAIM FOR MY PHONE FOR OVER A MONTH, NOBODY SEEMS TO BE ABLE TO HELP AT ALL, STORE TELLS ME TO CALL THE CLAIM NUMBER, I CALL AND THEY TELL ME THE STORE SHOULD BE ABLE TO HELP ME, THEY KEEP PUSHING THE BALL AT EACH OTHER AND CANT FILE THE $#*!ING CLAIM TO REPLACE MY PHONE, THIS IS THE WORST COMPANY EVER. I WISH AI HAD NEVER SWITCH MY PREVIOUS PROVIDER, T-MOBILE WAS GREAT AND EXCELENT COMPARED TO THIS PIECE OF S$&@* OF COMPANY.

I switched to AT&T because I thought customer service was bad at Cricket. Boy,was I mistaken! First when you call them, they ask you several questions like what's your phone number. I mean they are a phone company! They can't see the number I'm calling from? Then after I tell the person that speaks poor English,I don't have the right department! So I'm on hold while they connect me to yet another number. I tell this department my concern. If you have a business account & you wish to talk about a credit there's yet another number to talk to! So I'm on hold again while they switch me. By this time it's 7 pm & they are closed! And this is like the 5th time I've tried to take care of this. It's absolutely ridiculous! I wouldn't recommend using this company at all! Evidently you have gotten so big & so rich,customers don't even matter to you!

When you call AT&T you're sent overseas in the customer service does not know what's happening in the states. They scheduled a maintenance on my internet from 8:00 to 12:00, no one showed up and no explanation. Call ATT customer service and they had no idea what I was talking about and didn't care they're response was they'll get to it when they get to it. By sure luck looking around for a United States customer service for AT&T, I found out that our street and several streets around us had outages, so scheduling a service call was the wrong thing to do and no one informed anyone that it was an outage that affected everyone. We we need to get back the way it used to be your call customer service they're in the states and they know what the problem is, outsourcing it to overseas is the wrong way to do it because they don't have the right information to help the customers. We need to get back to customer service and not the almighty dollar that AT&T saves by doing this. AT&T should have one customer number not a half a dozen because you don't even know what number you're calling and it's very confusing.

I am very upset with the service that I have received from AT&T started the service in October and been having problems with the service. Every sense sales rep lied about all the promotion and all the deals that I would get got my bill and it was something totally different and every time you call about the service they tell you to do this tell you to do that found on being deactivated twice had to go into the store for them to reactivate it. The service is just no good and I would like to speak to the CEO the manager someone who is in control of this company because I am very disappointed something needs to be done. This is how I make my money through my phone and I have been missing work every sense off and on because of the service can't pick up a signal.

I received an offer yesterday that was amazing! During the transaction we lost connection so I decided star today with another agent. She change the promotion and transfer me with his supervisor KAREN. SHE IS THE WORST! She closed my chat and do not gave my any explication.

OMG! Where do I even start? I was on the phone for 4 (four) hours tonight and got NO help with a simple question! I kept getting "transferred" and then disconnected every time the agents transferred me. Each time I would call back, I had to go though the absolute phone-hell automated AT&T system to even get back in the que again. And then, of course, when the NEW agent answered the call, there were NO notes in the system, so I had to start over from square one AGAIN every single time I was forced to call back. ALL I needed was a print-out of an old bill. Because it was over a year old, I was told I would have to pay $5. I told the agent that was fine. I have 2 addresses on file with AT&T because I work part of the year in one location, and the other part of the year in the other location. We have houses that we own at BOTH locations, and BOTH addresses are on file with AT&T. When I FINALLY got an agent on the phone in the US, she ordered the transcript of the bill, then told me she HAD to send it to the address SHE had listed as "primary" on the account. I explained to her that for the next few months, I would be living at the other address she had on file, and I needed the bill to be sent there. She refused to send the bill to the secondary address, telling me, "It's against the law for me to send the bill to the second address. I'm not going to break the law." As someone who works in the law field, I have two questions for this girl: first, "What specific law are you breaking?" and two, "Are you kidding me?" So now, AT&T representatives are quoting laws to customers that don't even exist? Is AT&T teaching their call center reps to tell these lies to their customers? AT&T, your customers are not as ignorant as you think! I will be switching phone service TOMORROW!

The AT&T store at Freehold Raceway Mall ( 4345 US-9, Freehold, NJ *******) sold 4 lines to my family by promising $350 credit per each line in September 2022. The salesperson is Zach or Zack and the manager was Asgar. I have been calling to AT&T customer service and the Store for the last 3 months to get that promotional credit. Now they are all denying it and I'm in a contract for 36 months. I was with T-mobile for 18 years and never had any issues. I made a biggest mistake by switching to AT&T. I thought AT&T is a reputed and responsible company. I will impatiently wait for another 32 months until I switch back to T-mobile.

I called AT&T customer loyalty department and all I got was apologies for AT&T employees misconduct.

I phoned on Tuesday to disconnect DirectTV and ATT Internet service after many years of being a customer. I was told I had to speak to Customer Loyalty. #2 call: I was then convinced to "suspend" for my vaca/business venture. I agreed. He said he suspended DirectTV (after 45 minutes on phone) but I had to call back in 48 hrs to suspend Internet. #3 48 hrs later (today): 2 hours and 25 minutes! Not a single thing was accomplished. I finally lost it. Not a single thing was done from a woman in customer loyalty dept except for 30+ apologies. She was useless. For all that call, she was waiting for help from a manager. I was losing it. I finally had to hang up. THE WORST. THE VERY WORST!

They sent me the wrong phone, when called to talk to the insurance about it the costumer service worker did not help and got defensive over the phone. The costumer service worker kept assuming things over the phone and calling me ma'am, which is transphobia, he never asked for my gender. They will not fix the mistake. Avoid AT&T costumer service and the insurance through AT&T, horrible service.

Gladys not only worked effectively to solve my problem but she also treated me like a person and not just an account. We had a lovely conversation about the holidays and even shared laughs and she managed to do that while still working on my situation and did all that with a cheery attitude for me calling at 12 am with a complex situation. She really should be the face of cellular customer service because she knows how to make me remember why I chose at&t

Last November, 2022 I sent AT&T a check and it was cleared. However, AT&T did not apply it to my account. The only way to solve the problem, apparently, is to fill out an online form, which I did three times already, requesting them to "investigate" the problem, which they don't seem to do. My account was outstanding for several days and I felt FORCED TO PAY AGAIN so my services aren't cut. There is no phone number that will get them to look into the problem, and the e-mail customer advocate gave me, doesn't seem to work.

Please be aware of AT&T's fraudulent practices. I paid my bill of $222.48 on December 2,2022. Another payment of $222.48 was taken out of my account on December 5,2022. DO NOT SCHEDULE A PAYMENT FOR A SPECIFIC DATE TO BE PAID BECAUSE WHEN YOU PAY IT BEFORE THE DUE DATE THEY WILL TAKE IT AGAIN AND YOU WILL HAVE TO WAIT UNTIL BOTH TRANSACTIONS ARE PROCESSED TO DISPUTE IT. Be very careful because AT&T does not care about double payments as it is a benefit for them.

I've tried this company for phones. Left them when they would let me change my account payment type but not update my voicemail. What? Left their internet service because once again HORRIBLE customer service. Recently THEY locked my email account, and refuse to open it because the only "solution" is to send an email to the account that doesn't work? Save yourself time and trouble and go to literally ANY OTHER COMPANY there is.

Ive had att for 2 years now and they are constantly changing my service plans and charging me extra one month its $260 next month its $540 and next month is $365 they are no help when I contact to figure out why everything is so up and down cant stand att

I'm a truck driver. I drive all over the US. It's really essential for me to have great service in every area.

I was with Verizon originaly but one of your workers at the store told me that you guys have better coverage.
I changed everyone on my business account over to At&t immediately. The person in McKinney store messed up a bunch of things in my account and they are unable to correct the issues.

The service is extremely poor. I send an email 2 days ago and it is still sending. As is indicated in the attached photograph.

Here is some advice don't listen to the AT&T agents because they lie through their teeth

At&t is a bad company they keep you.I was take service from at&t I talked insurance $13.34 plus tax my phone screen cracked at&t told me my insurance is covering at&t is a bad bad company

They will absolutely over charge you every month! They are totally scammers and I do not know how they away with this!

This is the worst company to resolve issue mid tech support, changing emails or just paying a bill.
We got att cellphone, internet and streaming. It took two weeks to get all the services connected and then the streaming did not work. They give you a separate statement and account for cellphone and internet. The streaming is a thirds account that is ridiculously hard to get activated. The first bill they charged double charged me. I called customer service and they were unable to see the duplicate charges s that I was seeing on my credit card. I had to file a dispute with my credit card to have the charges refunded.Once the refund was issued ATT canceled my account. It was canceled on 11-30-22 and I have been hours on the phone for several days to get it corrected. It has not been resolved. I currently am in the Att store and have been here for two hours. Now, they want me to come back with the equipment and return it so we can set up a whole new account. I can't make up this stuff. I explained that is not possible. We live 45 minutes away. They need to send a tech to come out pick up the equipment and set up the new equipment. If they send a technician they will change us 100.00 to have them come out. Oh and by the way we have already paid for the first box. 100.00. What a cluster. Do Not Use the this company. It is not customer friendly. And it is the most ridiculous system if you have to change emails or any other information.