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business logo of Athleta
athleta.gap.com
active, casual, lounge womenAge 26-45, 46-60
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About the business


athleta.gap.com
+1 877-328-4538
USA
Athleta is part of Gap, Inc.
Clothing item from AthletaFashion apparel by AthletaMerchandise from Athleta clothing lineAthleta fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $5
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: only items are in their original condition: unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: active, casual, lounge
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 877-328-4538

Payment Options

Payment Methods: card payments, financing, Apple Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate Athleta?
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Athleta Reviews Summary

Athleta has a rating of 1.6 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Athleta most frequently mention customer service, credit card and second time. Athleta ranks 210th among Clothing sites.

service
33
value
29
shipping
29
returns
27
quality
27

We monitor reviews for authenticity

California
26 reviews
23 helpful votes
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100% in the game!
October 17, 2015

Athleta is unbeatable: their products and customer service is unparalleled. I buy stuff and see how it works. If it doesn't, I take it back for free--and no questions asked. For workout gear and cute casual lounging about wear, this is my go to shop!

Date of experience: October 16, 2015
Illinois
1 review
13 helpful votes
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Do not order a gift card from Athleta. I ordered a hefty one as a gift for my daughter-in-law. The confirmation for it arrived and I assumed the card was on its way. Three weeks later (3 weeks!) I learned that indeed no card had been sent and when I called I was given 4 explanations, none of which made sense. I was NEVER notified that the card was not sent, so their records showed. A very weak apology was all I was offered. That company is off my list forever.

Date of experience: September 5, 2014
California
3 reviews
7 helpful votes
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This site is very easy to navigate, and ordering is a snap. I love the workout clothing and the apres workout attire - my favorite dress is one I bought for my trip to Mexico in 2010 - the Pack Everywhere dress; I still wear it every summer. A waiter in Mexico spilled o. J. on my lap and it just rolled off the dress - not a spot on it!

Date of experience: May 7, 2013
Pennsylvania
1 review
1 helpful vote
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They are great with filing orders and handling returns. You have to print the return label off their website. I was having trouble printing the label and the customer service rep sent the label to my email address. She stayed on the phone with me until it appeared in my mail box.

Date of experience: March 27, 2012
Utah
2 reviews
7 helpful votes
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I love this site and the product and service are excellent!

Date of experience: September 30, 2011
New York
11 reviews
59 helpful votes
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Looks like they have great clothing, plus the woman on the home page is really cute. But I did want to warn people of a possible virus or just SPAM looking like it's from Athleta. My coworkers received the same thing but under their own name. Info is below:

I received a SPAM email to my work address Thanking me for shopping at Athleta and providing me an order number. Not sure if this is a virus or not so I'm taking any chances on clicking on anything. The email came from *******@emark14.embluejet.com and looks like this:

Dear Dane L*****

Thanks for shopping at athleta.com. Your order number is #16YWB0G. Please print this page or write this number down, for future reference. This order should arrive within 9 business days.

You may check the status and order information of your order by:

http://www.athleta.com/myaccount/order?=16YWB0G

Item
Description Size Unit
Price Qty Total Return
Type

Sporty Shirred Swim Skirt
Black XL 44.00 1 44.00 Mail only

Shirrendipity Halter Tankini
White XL 59.00 1 59.00 Mail only
Sporty Shirred Bottom
Garden Green XL 42.00 1 42.00 Mail only
Shirrendipity Halter Bikini
Garden Green DCUP 44.00 1 44.00 Mail only
Doran Dress
Indigo XL 69.00 1 69.00 Mail only
Double Dutch Tee
Venetian Blue XL 54.00 1 54.00 Mail only
All Terrain Skirt
Cargo 16 59.00 1 59.00 Mail only

Summary of Charges

Order Subtotal: 371.00
Shipping & Handling: Free
Tax: 28.64
Order Total: 399.64

Payment Info

VISA:

You will receive a shipment notification email message as soon as we send your order. We may also send you additional updates regarding the status of your order. This email is for your records only and cannot be used as a receipt for in-store returns. To receive a full refund, you must bring the invoice included in your shipment to the store.

New: Gap, Old Navy, Banana Republic, and Piperlime return policies have changed. Return merchandise within 45 days of the original online purchase date. To view the entire return policy, CLICK HERE.

Sincerely,

athleta.com Customer Service

Si no desea seguir recibiendo nuestros emails, por favor presione aqui

Date of experience: September 20, 2011