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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I went into a local att store I asked about my insured phone and how I could get my screen fixed. A young gentleman help me soon as possible with my issue. He did three steps which was signed me up and asked me to put in my basic information and find my location to where would be close to me for my service to get my screen fixed asurion fixed my phone within three hours. I'm sure they had other customers so I wasn't mad about that. They did say a hour or more so it wasn't any surprises. My screen is in perfect condition now I am a happy and satisfied customer. Thank you so much for the easy process. Also I have the iPhone 15 plus pink to be exact it's looking brand new like fresh out the box.10/10 I do recommend.
Technician was very nice and professional. Called me to let me know when he was 15 minutes away. Explained what needed to be done and was able to replace my screen and get my phone working properly.
Impressive convenience. Technician came to my home...Was on time. Repair completed in timely and professional manner.
If all employees at Asurion are as nice as Aaron, you will always have good reviews. Took only about 15 minutes to replace my busted screen. Highly recommend this company.
Very friendly staff, my phone was fixed within a timely manner. Excellent service.
The technician was excellent and great customer skills. Quick repair. Gonna use this way again if needed.
Went in too fix a cracked screen. The staff was awesome and very helpful, as well as friendly. Repaired the phone in about two hours. Highly recommended, if your screen is cracked. The Oaklawn, IL store is incredible.
Fast, easy, friendly, knowledgeable, and customer relations expertise
My phone screen cracked at the fold (I have a flipZ5). It caused it to have a black section and it interfered with the touch capabilities. I filed the claim that day and Asurion said it was eligible for a screen repair. I went there the same day, and they had it fully repaired within 3 hours. They were very considerate at UBreak and answered all of my questions.
Went to the Boston St location in Baltimore *******.These two guys went way out of there way to make my warranty experience 110%..
Muy buena,excelente servicio y rápido,lo recomiendo al cien
Muy bueno el técnico muy comunicativo gracias a Josh que le cambió la pantalla en menos de 30 minutos
I was skeptical at first dealing with the company after attempting to deal with AT&T with my broken phone. The person came to the house and fixed my phone very quickly and everything works great so far. I was highly impressed with them and will be happy to use them again.
I had a problem with the phone, not ringing. I could call out, but it wouldn't ring in. I talked to two technicians on the phone. They were each very helpful but we couldn't get it to ring. I called back and talk to a technician. I'm not 100% but I think his name is Jason. He was on the phone with me for a long time had a lot of patience. He finally figured out what the problem was and now it works, and I think Jason very much.
Just used Asurion services for a lost device. The claim was easy to do, the person helping with my claim was professional and courteous and the entire call took not less than 15 minutes. My new device arrived next day. I'm so pleased and cannot see myself using all my devices daily without Asurian! Thank you.
I had my phone repaired at the Cottman AT&T location. Hakeem (I hope I am spelling their name correctly) was very professional and their work was excellent.
Good experience and just for to much questions before pic up the call
Went to my local new store in Bealeton, VA the customer service was very good,.not sure the name but he was very good and helpfully.
My technician was super friendly and did great work! He got in and got out in less than 30 minutes!
Everything was great. Everyone was very professional. You make a big difference when you're service as good as yours.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members