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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was put on hold 30 minutes and the they hung up up the phone
Asurion is been so experienced on the service process to replace my phone thank you 🙏
They advised what needed to be done.told me the time frame.i picked up my phone and it looked brand new.this was a $1600 phone that the front was cracked and the inside was black.i thought I needed to get anew phone.the process could not have been easier. They were so professional and did the job better than I ever thought.i would strongly recommend their services.
I filed a claim for my broken screen and got it all taken care of by Mr. Ruben ( Technician). He made sure I was back up and running in no time. I have never met anyone with such outstanding work ethic and such a great attitude. He made my day amd made it so easy to work with. This man deserves more than 5 stars, he is awesome. We need more people like him in this world. Thank you again. 👌
Everything was so easy to complete & I'm a 72 year old Grandpa that my kids & grandkids live internationaly.
Took my phone in for a new battery. Was in and out quickly and the problem was resolved. Very friendly, professional staff and very knowledgeable. Will recommend and return if anything else needs fixing!
This is a review of the Chase VISA Card Benefit Services, particularly Extended Warranty, provided by Asurion.
I bought a new Dell Latitude laptop in 2021. It ended up with a broken top-cover, rubbed-off Keyboard, and a defective audio board. I filed an online claim with Card Benefit Services (CBS). They quickly denied it stating the original US warranty didn't cover it. I proved them wrong by providing proof that Dell has done similar replacement during the original warranty period. So, they again denied telling me that I had not given a Diagnostic and Repair Estimate. WRONG. I had provided it so I asked if they never reviewed it. Then they again denied – third time - the main coverage under a new reason (which they probably figured out later in the game) and offered a partial reimbursement.
It took about 45 days and a lot of effort and heartburn to get a $42 reimbursement.
CBS by Asurion is the biggest fraud on unsuspecting customers. It gives you a false sense of security when there is none to be had. CBS will approve all small claims while denying the large claims, and since there are more small claims than large claims, they can show a great experience rate and claim pay-up rate. A scam that Insurance Regulators and AGs should investigate.
Hi Mahendra, I am sorry to hear about this experience and completely understand your concerns with this experience. We do appreciate your patience. Know if you have any additional assistance, we are here and more than happy to help. -Ari
Very good because they really know their jobs and they know how to deal with people
The guys over at the fullerton store are awesome! They are polite, professional and they get your phone done in the same day! It's
Pretty hard to beat that! 5 stars to the guys at the fullerton store!
Customer service was awesome. The reps were knowledgeable and thorough. I really appreciated all their time and assistance. Christopher made quick work of my claim
That Tech was very kind and very polite and very kind and he was very fast and fixing the phone. I really appreciate it. Thank you. It was excellent.
Love how easy my claim was repair was the same day 1hr and no deductible. Totally worth having
Highly recommended. Excellent customer service
I was worried when my phone dropped from the table to the cement floor and luckily my Husband had it covered by Asurion. Showed up in time, the van with their logo the tech guy did a excellent service highly recommended.
He was very patient considering the amount of question I was asking. Would recommend.
The service was amazing a great experience without having to deal with mailing anything
Called Tyler on Talmadge and Monroe about getting the phone fixed. He was very kind and professional while helping me with my issue on my phone. Tyler easily fixed the problem with great customer service. Thanks
The agent approached me in a professional way.
He dealt with me as if we knew each other long ago,
The job done was impeccable.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janis, I am sorry to hear about this experience. I can assure you this is not typical and we do genuinely appreciate your patience. We are here to help. I will private message you with additional information to ensure your matter was resolved.