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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Farley fast for the most part efficient fix. Only one issue with the phone since being fixed and its nothing I can't ignore. So thankful
Great experience. Amazing job. Job was done was and amazing
Fast turn around! Great customer service! Manny did a great job! Thank you!
Lauren was prompt and polite. Repair completed successfully and in a timely manner. Thank you!
Easy, quick, painless. Hassle free. Easy to get approved and easy to make a appointment. A few hrs later it was done, fixed things i didnt even know was not functioning properly.
The techs at ibreakufix were amazing and super friendly. They were able to repair my cracked screen and gave me a new battery so that was great. My only complaint is there is nothing closer than 45 minutes away. I drove there 2 weeks ago and their computer systems went down minutes before i arrived so they couldn't do anything so I had to drive all the way back home and make the trip again another day. It used to be if you had an issue like a cracked screen or damage they would send you out a replacement and you would have it within a day. That was great. Now I have to drive almost an hour to a repair shop and wait around the parking lot for 2hrs until it's repaired. Or I can make an appt to have someone come to me but that's like a week out and it's hard when you work 10hrs a day 5 days a week.
I love the attention and care I received. The process start to finish was easy and helpful. Definitely glad I gave Asurion on our insurance and highly recommend them and the services they offer.
When I put in a claim for my TV, I thought they were just gonna come fix it instead they let me pick a TV and a brand new was delivered two days later thank you so much. What an amazing company.
I was looking for the technician to be at my house to repair my phone. I called Asurion and they stated the technician was still coming at the scheduled day and time. But when the scheduled was near, the technician canceled the appointment. I would have liked to have known that he or she was not coming on the date and time of the scheduled appointment.
I don't think having a technician to go to homes is reliable and should and continue with having the phones shipped for repairs or replaced.
My husbands phone all of a sudden wasn't working properly. His lcd screen went out. We went to an ATnT outlet and they set us up with ubreakifix store by asurion, who covers our insurance and in less than an hour after arriving my husbands phone was fixed and we paid nothing. I was surprised because I thought we would have to go through a process of sending his phone in and waiting a few days for a replacement and we didn't! So thank you asurion.
Angels in disguise the most reliable investment ever.
It was absolutely the best service I've ever had an the guy was very sweet an very understanding an clear an it's was the easiest experience I've ever had so thank you AT&T for always being their an making me feel like a valued customer
The folks at ubreakifix were helpful, courteous, knowledgeable, timely, and did a great job fixing my phone! It is literally like a new phone after cracking both the inside, and outside, screens on my Z Fold 5!
Call and ex plain.
Me phone issue.
They took good care.
Receive great service everytime without issues couldn't be a better phone insurance company out there
The technician communicated very well about arrival time and the possibility of even being earlier than expected due to earlier cancellations. He arrived on the time that he communicated to me due to the cancellations and was very friendly and polite. He did a fantastic job fixing the problem and very quick. Even with two kids watching him asking 100 questions he still maintained great attitude, polite and very professional. I recommend a 10 out 10 on my experience.
Asurion was quick to fix my ph and gave it in the same day within hrs. Thank you 😊
With the every day stress we deal with on a daily getting my insurance phone replacement was simple, hassle-free, stress-free and I really appreciate that!
Customer service agent did all she could to make sure we were happy with decision. Thanks again
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jerry. We are sincerely sorry to hear about your appointment. We appreciate your feedback. Please contact us to make sure your device is delivered. -Rue