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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Very easy and in schedule! When I say easy mean easy and fast.
The technician came to my house and within 30 minutes my phone was fixed.
I left my phone in a Home Depot shopping cart on on Wednesday, 12/27, the day before Thanksgiving. As soon as I got in my car, I remembered what had happened, and in the few seconds it took to go back to the cart collection area in the parking lot, another shopper pushed his cart into the back of the cart that had my phone. I saw it happen...all my fault. It crushed the top, right quarter of my phone on both sides. The phone had very limited functionality and would not recognize my face, but I was able to access the "My ATT" app by putting in the passcode and access the insurance. Within 5 minutes, I had a replacement phone on the way. It arrived on Friday, 11/29. I remember hesitating to purchase the insurance, but now I'm very glad I did get it.
I received all the necessary assistance needed to transfer everything to my new phone. The clerk stayed on the phone with me for quite a while until everything was converted. It was simple to send back my old phone.
Another excellent experience at UBreakIFix. Old iPhone needed a new battery and they were able to install it in just a few hours. There was a slight wait when I arrived to pick it up because of the failure to request I turn off Find My iPhone when I dropped off the phone. Battery back to 100%, thanks again UBIF and Asurion.
Magnificent service, fast and efficient. Recommended 100%
Matthew was stellar! He went above and beyond for me. He resolved my issues with my iPhone. Definitely recommend this company they have excellent service.
Good and fast service. My phone was fixed right away with no issues. Thank You asurion
My service repair is worth mentioning. The technician was excellent iPhone was fixed without problems. Technician was professional yet personable which made this appointment a pleasant experience.
My phone got stolen on Thanksgiving and tried to get it replaced by Asurion they said I had to wait for the identity check to be approved and then the phone would be shipped they said I would have my replacement phone on Saturday and i didn't get or till Monday
When my phone broke, I thought about the long time I would be without service, and the next morning I had it. The service was more than excellent.
I got my replacement very fast I recommend it to everyone
Very good service. The phone was fixed in a short time.
Our tech, Adrian, arrived during the selected time slot. He was friendly and professional. The repair was made in the van and was quicker than anticipated. My phone seems brand new again!
I called Asurion to file the claim. I gave a description of what had happened. Next they gave me a place that could fix it free of charge since I had insurance on the phone.
Asurion not only had the device fixed the same day, but I didn't even have to leave my house. They came to my home and fixed the device in my driveway within about 20 min. Extremely happy with them.
Excelente pensé que iba hacer más demorado y fue algo muy rápido
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members