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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Best insurance to have i been whit them for a while only used it twice but very fast service
They had my son's phone fixed the next day.
I dropped it off and gave them my information and that was it.
During our visit with the AT&T store in Mew Albany, IN, Ryan kicked us into gear to hear to get the processing rolling. Audition, assisted in completing the process and together the two services took the stress out of losing a phone!
Thank you Ryan at AT&T New Albany, IN and Asurion~
Victoria
Jared was on time and was able to repair my phone in less than 20 minues. The process was quick and painless.
Very easy to make a claim online and they were here on time and very quick with getting my phone repaired highly recommend asurion
Tech arrived right on time and met me at my door. He gave me a quick run down, then took my phone to his work van parked outside and had it all fixed in 10 minutes.
Fue algo que noe lo esperaba como anteriormente me habían dicho que tendría que ir como a una hora de camino y hoy fue suerte rápido y sencillo gracias
Didn't think it would be this easy to work with a group that took good care of me and of my needs.
Went in and dropped my phone off to be fixed they gave me an approximate time. I went back in that amount of time and my phone was done. Had them put a screen protector on my phone as well. No bubbles or anything.
Whenever I run into a problem with my iPhone there is only place to turn to. I use Assurion. They have highly trained technicians of which some have schooled locally in the Long Island region. In fact the technician who serviced my iPhone graduated from the same business school for computer repair so I felt a bonding like a fellow classmate. The phone was repaired in a reasonable amount of time. It just so happened I had meaning to stop in the store for awhile and it was the right moment and very convenient location. My phone is working much better now thanks to Assurion. I always recommend their services and advise friends to get heir own protection plans
I have difficulty uploading and downloading documents. I am not computer savvy. Trying to get a ID photo was impossible to do.
We file a claim. Then we were given a repair shop. They repaired the screen at no charge. That's a good day!
Mr, Jones was very helpful, knowledgeable and had great customer service. Very easy process Will definitely do business with the location on Southfield Road and 696.
My experience was excellent! The technician maintained communication throughout the process. He arrived during the specified time frame, was courteous and professional, and repaired my phone a lot faster than expected. It was convenient and easy. Thank you, Gibran!
Ron was very professional and fixed my phone in a timely manner! He also told me about additional benefits within the company! Great job!
Very helpful and professional fixed my phone in a timely manner, made sure everything worked before I left out the door
The rep was amazing! She answered all my questions/concerns with such confidence, patience and had a very warming tone.
The device also arrived in a timely manner.
Exceeded my expectations.
Minesperincia con el seguro de mis dispositivos se ase un poco complicado aveses los agentes no son muy capaces de aser las cosas como son ponen una cosa diferente por la otra creo que necesitan un poco más de capacitación y ser más canses de aser las cosas como son
Agradecemos su paciencia, así como sus comentarios. Siempre estamos buscando formas de mejorar y brindarle el mejor valor posible. Nos encantaría saber más sobre su experiencia y sus ideas sobre cómo mejorar este producto. No dude en comunicarse con nosotros directamente. -Rue
Some buttons/ functions on phone would not respond to touching them. It was easy to schedule a same day appointment. Tech was even able to come earlier than scheduled which worked out better for me. Tech came to my apartment and fixed my phone in under 30 minutes with no hassle. Greatest service/ experience ever
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sincerely sorry to hear about the issues with uploading documents. We hope his has been resolved already. Please let us know if you need any assistance. -Rue