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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Excellent service very friendly people and they got it done fast and it looks like it never happened would highly recommend.
The repair was incredibly fast and convenient and my tech Chris was incredible - he finished the job under 30 mins and I was suitably impressed. 10/10 would recommend again!
Replaced my son's phone using Asurion, the online process was fast and easy to navigate. Placed the claim on friday, and Saturday afternoon we the re placement phone. Great job.
Alberto employed an hour to change screens, showed me the new one before closing and was always open to answer doubts. Just great experience
Asurion was fast and efficient and made great strives to make these claim much more simple and effective easy for someone to navigate and I appreciate that
I have been cautious with my phone until I accidentally dropped it. Asurion made it easy to get my screen fixed. They were super friendly and cordial. Thank you to Stefanie, the technician, for fixing my phone.
The people that did the repair at my local uBreakiFix we amazing. Setting up the repair was easy and they did it right the first time.
Breath of fresh air! Best service no hassle theywent on and beyond helped me reset password waited for an hour even when it was was almost closing time never complained! Highly recomend them!
Fue rápido con poca espera y excelente calidad con un buen servicio me explicaron todo al detalle e hicieron verificación de todo.una ves me lo entregaron revise que estaba en todas las funciones tanto como audio y movimientos.
The process was quick opened up a claim Thursday evening problem fixed Friday.
No hay mucho que contar. Ya que todo fue muy profesional y con muy buena educación de los trabajadores recomendado 100 %
The process couldn't have been any easier. Customer service was more than helpful through the process of setting up my new phone and erasing the old phone. I highly recommend this service.
Once the TECH texted I immediately called and asked him if he wouldn't mind meeting me at the Shop instead of the address shown. With no hesitation he said No problem. Which made my Life 100% easier. He was able to get my phone together within 30 minutes!
The representative was the most helpful and courteous I have ever had
I was extremely happy with my experience at the store in Cedar Hill Edgar was very pleasant and helpful...
My husband's Zfold 5 screen was broken and I contacted Asurion to get options to fix it. They were very quick at finding locations nearby. The whole process was quick and easy. Thank you, husband is very happy!😃 I've had Asurion for years and I've never had a bad experience.
My back screen was cracked. I filled out a claim, the tech called me before he arrived. Was polite and professional. My back case was fixed in less then 15 min!
The young lady that took my initial call was extremely helpful and considerate and did an amazing job.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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