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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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When I worked for att I had great success with attaching this to sales. My problem was with u break I fix!
I cracked the screen on my phone and when i needed to replace the screen I made a claim via Asurion, which took about 5 minutes, and got my claim number. I took the claim number and my phone to UBreakIFix and within an hour I had a new screen on my phone and was on my way. I cannot let you know how easy this was and how happy I am to have my phone back and in working order.
My cell phone had cracks then black blobs then lines couldn't get screen to stay on it would go dark or glow neon green with crazy static.This is a business account,I panicked went to at&t at south point Beth accessed the problem called asurion filled my claim they checked they had part and said get here and they would fix today.They did no grief,no excuses,and they were so nice and efficient.
Great and fast recommend to everyone nice work as well
Got my phone fixed in a very short time and it works fine.The guy that fixed it was very nice and knew what he was doing,great job
Service was prompt and easy to understand
My expectations were met
The young man had a very busy day. But Handel my problem with ease. Thankfully I was in and out in no time.
Friendly and respectful, very patient with me! I love the attitude toward the customer!
Friendly greeting by the gentleman wearing the santa hat didnt get his name. He made it super simple to drop and pick up my phone. Thank you!
Ubreakitfix handled my repair very efficiently and professionally- thank you! This insurance company has partnered with great vendors and the claim process is seamless. Great service!
Excellent and I am very happy with the service.i have told my friend to use this insurance company for protection.
Very easy process. The customer service agents were very polite and helpful from the claims process to the activation of the new phone.
Ausrion came out to my house and fixed my phone in no time. The guy was extremely professional, courteous, and respectful. I am still shocked at how long it didn't take them to fix my phone and it looks like it was never broke! Thank you Asurion.
The last agent I worked with she was just awesome. She said just enough without sounding mechanical to ensure that I am comfortable with the process and what to expect. The exact information and timing she told me, I received. Thank you again for your outstanding service.
The gentleman was very professional, the repair was way faster than I expected and he did a wonderful job!
Knowledgeable technician on time appointment finished in 15 minutes. Well worth the money.!
Your representative handled my needs very professional and I was blown away by this service. Thank you.
My defective phone was 128 GB. But the replacement phone was 4x storage space, 512 GB.
I appreciate it.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members