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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Asurion has a quick and easy process to have your screen repaired. They did an excellent job on repairing my screen.
I had just purchased an iPhone 13 Pro Max I had never had insurance on any of my phones before but I just happen to get it on this phone. I was changing a huge battery in one of my buses and the 149 pound battery slipped off, and the corner of it hit the screen of my phone Killing it immediately I thought the phone was done, but they were able to replace the screen and get the phone back into brand new condition and only a couple of days. Highly satisfied with my repair. Thanks Limomike.
I had my daughter's phone fixed. She had a cracked screen. We opted to have the remote tech. He was very courteous and easy to talk to. He made the experience very pleasant. Thank you for offering this service to your customers. The process was very easy from filling the claim on your phone to getting the repair scheduled. Ours was just one day out which made it very convenient.
Dropped my phone & shattered the screen and the very next day Asurion came to my home & did a 15 minute phone repair, despite the intense thunderstorm/mini tornado-like storm. It was easy to schedule, the tech was professional & my phone was fixed super quick.
Claim was set up, appt scheduled and work completed. Representative was very efficient and helpful. Had screen replaced but found that phone was hard to charge and the battery was not working properly. Phone was replaced because battery was obsolete.
Filing a claim online was easy and fast. Drop off at location was smooth with no hassle. Estimated time for the phone to be fixed was what I was told. Phone is working like new. Highly recommend.
They said a expert would be bringing my phone our and get it set up for me to make sure it work the guy dis get it started transferring all from old phone but I still had to call and get the Sims card activated which was fine a great experience
Got me in and out. Very professional and speedy. Overall quality and exceptional performance
I started out online to file a claim. But I was given a fee. But I had to call in for some additional assistance and called in to update the zipcode to get the services needed. Very pleased with the rep on the phone and who repaired the phone.
After volunteering at the animal shelter all day, I was at my car in the dark parking lot trying to get prepared to leave.
I was using the flashlight on my phone and had it propped up in my car.
I closed my hatch unaware I had left my phone in that area and ended up smashing the back glass and damaging my LED screen on my iPhone 15 Pro Max.
So close to Christmas I was in tears.
I headed to an AT&T store, as I couldn't use my phone due to the damage.
They confirmed I had coverage and to go home and submit my claim, stating it was easy and fast that way.
Which I did.
And... it was fast and easy. I receiived a confirmation for repair for the next day.
I went to their repair partner, UbreakIfix, the very next day, right at opening time.
Within 2.5 hours my severely damaged phone was ready for pickup.
It looked like new and has been working ever since.
I'm so thankful our insurance paid off and my phone is back to normal.
I'm also thankful to the gentleman who fixed it.
Thank you to AT&T and Asurion for your seamless process in a stressful situation.
Needed my screen replaced on a 3 year old S22 Ultra. Was expecting a big deductible. Nope. $50 not only got my screen replaced, but the entire case and battery too. I basically have a new $1200 phone for $50. Absolutely floored. Only downside was the 62 mile drive from my home. Need more locations!
I received my Samsung Z-Fold about 24 hours after reporting an issue with my old device. The customer support for setting up the phone was excellent. The representative immediately put me at ease and explained how to insert the SIM and transfer my data in a clear and straightforward manner. I was up and running within just a few minutes of calling.
This is my 3rd time using Asurion and each time the customer service was great. Their pricing is also better than any other protection plans I've experienced. I would definitely recommend to everyone I know and even those I don't know. Don't pass up this opportunity to save tons of money on repairs.
She showed up on time and It took only twenty minutes. My screen was cracked on both sides of my phone and the side of my phone was dented in. I didn't know Everything was going to be fixed. Not only did I not have to pay for anything Out of pocket. I basically got a whole new phone. Both screens were replaced even the side cover. A new replacement phone cost about $275.This was absolutely free and I could not be happier with my phone. Everything.
Is brand new on my phone on the outside and all my internals were the same. Amazing!
The representative was very professional and helpful, she treated me like family. I found it extremely easy to speak with her as she worked to resolve my issue. I'll remain a customer because of the way she handled my situation.
Filling my claim for my failed IPAD was extremely easy. I filled the claim on-line and almost immediately received notice that the claim was approved.
I was then provided options for receiving my claim money. I made my choice and within a few days the payment was in my checking account. One notice from Asurion stated I would receive a mailer for returning my failed IPAD, but I have not received the mailer. I've tried to call Asurion to request the mailer, but getting information by phone has not been successful. I find trying to get information by phone very difficult.
My experience with asurion was great from start to finish. Very easy to put in a claim.
AT&T filed the claim, I dropped it off the same day the claim was filed and I picked up my phone completely repaired the very next day. I could've chosen to come back in as early as 3 hours, but couldn't due to my schedule. Thanks Asurion and AT&T!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members