AsurionReviews 12,825

The process was very easy online as well as the representative was helpful. It was an easy breezy process.

Was very refreshing to work with people who were very professional, knowledgeable and efficient

Alisha your customer service is very professional,intelligent and more of helping seniors customers like me. She go far beyond to satisfy the customer needs.

Tech arrived and was very pleasant! Repair was quick. Definitely worth it.

I greatly appreciate the fact that the technician was able to come to office, very convenient. Phone fix was very quick, only took 20 minutes tops.

I've used the service a couple times unfortunately I've broken my phone and lost phones, but this is about the easiest experience I've ever ever had. Thank you.

Filing a claim was easy and simple. Having my phone fixed the next day made life easier.

Employee idk if it's the manager or store owner Curley hair and glasses. Help me get from point A to point b quick and product results amazing

I had my iPad stolen one day and the next I had a refund within minutes of placing a claim for my stolen device. I was able to continue my school/work day without any troubles. Thank you Asurion for having my back & coming to the rescue.

Lack of proper communication, had me repeat tasks with my device that I completed during drop off upon picking the device up. Stated I never did those items, when I in fact did complete those 100%. Very poor customer service and I would not recommend that location to anyone I know. As far as repairs, they were good but employees need to be trained better on communication and professionalism.

Super attentive and careful employee! Very efficient and patient.

These guys are the best, my screen wasn't working and the fixed me back together in a few hours.

Broke the screen on my phone. Made appointment online for the repair to be done at my residence and they we out the same day. Highly recommend this service.

I called in and spoke with service representative about my iPad being broken. She went through the account with me, explained all the different tools that I have insurance on and helped me get together. Everything that I needed to get a replacement. She was very helpful and a pleasure to talk to you on the phone

My husband got out of his equipment and phone was in lap, his screen went black and same day Asurion arranged to get the screen fixed and his phone working again. Saved time that also saved us money. Thank you 🙏🏼

I had no problem at all. I tried to track the order, and it stated ( not available at this time). I didn't do anything else, trying to find the item. I just knew it was safe & still on its way. I had trust in the delivery as well. Thank you.

I had a situation where my phone screen broke. I was cattled around to multiple locations, but the rep at my final location was respectful, and tried to help me any way he could

Asurion and its staff are a great bunch of professionals and helpful people!

I called the day of my phone accident, was told to bring it and three hours later it was fixed. Very simple to use.

Very happy. Very professional. Fast service and faster repair