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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Fixed back of my phone…………………………:………………,…………………………………………….,,,.,………………………………….
The customer service was friendly and very tactful get another phone quickly. I received my new phone the next day. Thanks /
This was so easy and a great experience, with a low cost to repair
Was super happy that I got my replacement the next day. Thank you
At&t store helped set up insurance claim. Got a technician to come to my house,couldn't fix the problem after a few screen replacements so he deemed the phone not repairable so had to pay $275 for a new phone. Not bad seeing one from the store would have been over a $1000. But all in all not a bad experience and was actually Quickly taken care of. Will use again and I do recommend having the family plan insurance on all devices.
The technician notified me in advance and came to my location. The screen on my phone was broken. The technician replaced the screen and checked the phone with me to insure that it was working properly within 45 minutes.
Thank you for helping us get our new cell phone. It was very easy.
Everyone was great. The service was quick and easy and the phone was repaired correctly the first time.
The young lady that helped us. She was very knowledgeable in regards of the cell phone
I furnish phones for my kids and grandkids. As expected we run into lots of problems, stolen, lost, and damaged. Not one instant has Asution not helped me fix my problems. Thank You, Asurion🎚
Glad I had insurance on my phone! AT&T we're able to set up an appointment and get my phone looking like brand new over night! No out of pocket! Worth the insurance since my phone would have cost hundreds to fix. Thank you Asurion!
My phone needed replaced, because my wifi would not turn on. I called Asurion to get it replaced. The guy I talked to, was really nice until I wouldn't purchase the other insurance he offered. He originally told me he would expedite my phone and I would have it the next day. It finally came 4 days later. I didn't sign for it and it was left thrown on my front porch. Back to the Asurion Rep. He tried to sell me insurance for my other smart devices and I told him NO. He kept badgering me until I finally threatened to hang up on him. He wouldn't repeat his name to me or it would be in my review. The guy left me pissed off with the whole experience, and Asurion.
My daughter cracked her screen and we filed a claim through asurion. Scheduled an appointment for next day and met Joel at the store to do the replacement. He was extremely nice and enjoyable to talk to. Je explained what he was going to do and even walked me through what the different tools did. After troubleshooting a minor issue with the phone he sent me on my way and the phone was ready less than an hour later. Great customer service and Joel even sold me on signing up for asurion insurance protection on my in home devices.
Walked in and service representative was highly knowledgeable and friendly. Definitely did not expect it to be so easy to have my phone fixed that day for a crack in the screen.
In excelente servicio para ayudarme en darme información para hacer un reclamo de un tableta descompuesta gracias por su amabilidad y ayuda
I was panic stricken when I realized my phone with all my personal data disappeared. I felt like a Damsel in Distress impeded by inability to protect my assets. Once I finally reached the right person at Asurion, I calmed down and within 36 hours I had a new phone and was back online.
Having protection (Asurion) is like an insurance policy. Upon reaching Asurion they cancelled the previous contract and assured me that all would go well and it did. Thank you Asurion for your expertise.
I will use Matt and Asurion again, 100% chance, meet where I needed, less than ten minutes.
Muy buen trato y rápidos en solucionar mi problema
It was fast easy and no hassle experience. Easy to have it replaced, out back into the hands where it belonged.
The tech who operated on my phone was extremely courteous and knowledgeable. He had several customers and treated everyone with the professionalism and courtesy! He was the fastest tech I've ever experienced!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry to hear about this experience. We are here to help anyway we can. We have sent you a private message to assist. -Rue