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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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It was good. Definitely recommend! I got my screen fixed after it being cracked and the process was quick. The gentlemen said it would be done in 30mins or more but literally he was done in 20mins.
Filing a claim was easy, except not accepting my address and having to call twice, but I guess that was for security purposes. When I got my replacement phone they walked me through the process of setting it up. Very easy and helpful.
I received my new device and it was super easy to setup and transfer my data.
The claim was filed and accepted withint 24 hours. I didn't like that i had to drive to a brick and mortar store for no reason. It was a waste of time and gas. I understand it was probably a check to see if I was a real person. Within 24 hours of that, my claim was approved. The phone was mailed quickly, but FedEx did not deliver in the snow and I did not receive the new (to me) phone until 4 days later. The Tech support went well and I spoke to two very nice people who helped me get my phone transferred. This might sound unbelievable, but the TECH Support was the best. These people actually spoke English and lived in the United States!
Service is always great every time I call. Always a great customer service.
Tech was on time and fixed issue with in minutes of when he arrived and was really polite.
Getting replacement was a pleasant experience. Staff made great effort to ensure claim was handled promptly and tracking was a snap.
Went in and technician made the whole process easy. He already had the parts waiting and ready for when I showed up to drop it off. Took less than an hour and I had my phone back. Just enough time for me to grab stuff from acadamy and lunch.
I've had great experiences with Asurion. Never disappointed
Everyone was professional and kind.My insurance company from AT&T sent me. I'm very satisfied with my insurance coverage as well.
The customer service was amazing and my issues was resolved timely and they identified another issue with the phone and took care of it
I had an issue with my device which was covered by Asurion thankfully.
My experience was good I was greeted and talked throught every step with the issue with my phone I was given a time range of how long my issue would take was satisfy with the work and with the service.
It fast and very reliable
I didn't even thought of how it came very fast
Once I made a report about my Z fold 4 having a weak battery they sent me a replacement phone within 1 day and I got the phone within the delivery date and time which made me very happy and I got my replacement phone setup right away after that I was very satisfied with the experience
The tech, Dan, was fabulous. Informative and personable but most importantly he fixed my phone in less than 30 minutes! What a professional!
They did an amazing job fixing my phone! It looks brand new! Will definitely tell everyone about this place. Thnak you.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members