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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Love it! The person was professional and it was easy and fast. No problems, would have them help again if I needed it.
Very good experience. I filed my claim online and my appointment went well.
App was very easy to use and received my new phone the following afternoon. Thank you.
VERY SATISFIED,I got my phone back so it's working now it's just getting a lot of pop up ads on my phone.
This company did and was very fast with their service. I would recommend them to anyone
The best insurance perfect people…………….:::::::::…..
Kyle returned to fix my other child's phone today. He was really nice let me know he had to order the part or he would have been here yesterday. He even was able to show up as my kids were getting ready for school (they're ages 10 and 16) instead of the middle of the afternoon. He knew exactly how to repair the not entirely easy s22 - it is honestly one of the most time-consuming and intricate repairs I have ever seen for a samsung model phone. He was pleasant and friendly as always, treated me and my kids with respect and dignity, and he was quite nice to chat with as he repaired my 16 year old's phone.
He is truly the best tech you have had in my very rural area in a very long time. Please keep him - without him we have no tech within 100 miles of my house on the mountain here in rural farm country Utah. I couldn't ask for better or more professionalism from a mobile tech - he is someone to use as a model for the type of service quality to expect from Asurion. He makes an excellent representative.
Keep the mobile tech you have for my area, his name is Kyle. He is super professional, very respectful, quick and accurate, and doesn't cut corners (he found and fixed cut corners made by the previous tech on a repair), and he is great at communication for appointment times - he is the best tech in Southwest Utah Asurion has ever sent. Please keep him! Seriously I have not had such great mobile tech service in quite a while - years - at least 3.5 years... just sayin'.
Very please with experience. Easy to communicate issue! Prompt delivery of replacement phone! Excellent Service at Ruston LA ATT store!
My replacement phone was overnighted to me with instructions! I switched it over with very little trouble. Love my like new phone!
Lost my phone file claim next day morning new phone was at home.
Very professional service. Works in a timely manner. No complaints at all!
I had two occasions to use Asurion recently. One in October, when I had to replace my Z-Fold 4 due to the antenna not functioning. They were unable to get me a replacement phone by the time I was leaving to go to Europe the next day. I ordered a replacement phone but after considering not having my phone for the trip, I decided to go ahead and purchase a new Z-Fold 6 that same day. They refunded my deductible on the replacement Z-Fold 4 that they had already sent out once I sent it back. Then within a month I dropped my new Z-Fold 6 and broke the inside screen. They repaired it at no charge. I highly recommend this coverage on your phone.
Great atmosphere, friendly and just customer service overall, My experience was great 😊
My daughter dropped her phone and her screen broke. Used Asurion to file a claim online. It was extremely easy and once we picked a location to get it fixed we dropped it off and it was ready in two hours! Great service.
Submitting my claim was super easy. Anthony was available the next day to fix my phone. 10/10 recommend.
The fact that they have mobile service has been extremely convenient when I constantly move for work or avoid having to wait in long lines to get my phone fixed.
Speedy after verification very efficient. Professional and quick to resolve and get the replacement
It was the best. So easy and simple to use and set up
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members