AsurionReviews 12,825

I had never used the service before, so did not know what to expect. I was pleasantly surprised by how easy and efficient it was. I would highly recommend!

I called asurion, they filed my claim over the phone. Found a repair store that had the parts in stock. I went there and got my phone fixed in less than 2 hours and it cost me literally NOTHING. Best damn $17 a month spent otherwise to fix my phone would have been over $400

Needed a new screen because mine was cracked. There was no cost with my insurance. They even came to me with the mobile repair option. It only took 20 minutes and my new screen is perfect. Highly recommend!

Great experience your staff made it easy to file my claim and have a replacement phone to me fast. They were very helpful setting up my replace phone. Thanks.

My son's phone had a few issues along with front screen having black out spots and cracked screen. They were able to fix in one day. Staff nice and will work with you. Sometimes there very busy when you go and sometimes your next in line. It's best to get the protection plan with your phone carrier, We didn't have to pay noting for his phone to be fixed. It was well worth the $50.

Great job! Quick job! Polite! Very efficient! Waited 1 hour after appointment was change by service company. Russia.

From the moment I called to check for an appointment to the time to the moment i went in person, the service was exceptional. The person who attended me (i wish i remembered his name! He had glases and long blonde-ish hair) was amazing, kind, attentive, reassuring and helpful. My phone was done in an hour and a half. It was great. There was also a subway nearby so I grabbed lunch and did work on my laptop.

The repair staff were exceptional. I enjoyed seeing their knowledge and expertise. Their customer service was top notch as well. This is a second time for glass repair on my 3 year old phone.

Between Asurion and Verizon Wireless … not sure where the issues began but I was to get a replacement for my damaged iPad overnight, but instead it took six days. As a result I had problems with my business sales.

The employees in this repair shop were great! The problem is they didn't have enough hands! I had an appt on both occasions of visiting the shop, mind you this was for a one time cracked screen repair. But the wait was 8 hours when I rescheduled the wait was 4 hours. These guys need help, or asurion needs more shops!

The claim filing experience was easy. Miguel, the repair technician was prompt, very knowledgeable and the repair was fast. Screen was cracked and replaced, no issues with repairs.

The person that helped me out named Frank went above and beyond for experience and patience in helping me out on everything I needed thank you again Frank, he needs to be rewarded.

My device had a screen issue. I did everything online and then just dropped my phone at Madison RD address. They did a very nice job, so happy with the results.

I had a cracked screen and the tech went above and beyond to get my phone fixed the way it supposed to be.

Very easy process the only issue was I had to wait a week to get my repair but everything worked out great

I went online, set up appointment, walked in hand to my phone told me 2 hours. Came back in 2 hours. Job done, very satisfied, very pleasant people.

Although I really didn't think I'd need the insurance, I opted in anyway. Then of course the phone was dropped and needed repair. Asurion made the process easy via the online claim. Followed up via email and gave reasonable options on getting the repair. The technician knew his stuff and we were back up and running within 24 hours.

The technician was nice and he only took 15 minutes to fix my phone. He also came to meet me so I got to get coffee while I waited, by the time my coffee was ready so was my phone.