AsurionReviews 12,825

I contacted Asurion about a lost phone. Negligence on my part, yes. Asurion agreed to the claim process and mailed me a replacement. A few emails updating the arrival. When the phone didn't show up I called them. Yes a painstaking process to talk to a real person. I also went through various automated disconnections. When I finally talked to a real person, she was quite friendly and very helpful. Then I was connected with the adjuster. Completely opposite. She left me on hold for quite a while as she accessed my info; given that my info was in their hands through the last four steps I went through. The answer I got: "It appears that the terms and conditions are not being followed." When I acquired about it. I was Told that no further information can be given because Asurion scans and investigations are confidential. Basically, we pay Asurion to lie to us.

Do not buy there water heater extended warranty. It states it covers parts and labor for repairs or replacement. On water heater failed and Rheem provided excellent support and authorized replacement. Asurion on the other hand did not arrange contractor for replacement installation and provided instructions for us to be reimbursed. We complied with instructions but when the bill was submitted in include uninstall of defective unit, return to retailer to obtain replacement unit, and parts and labor for reinstall of new unit. The only paid for reinstall although obviously the reinstall was impossible without uninstalling and returning the defective unit. We were never informed of this until 60 days after submission of claim and multiple promises for full compensation.

You can file 100 claims & they will never reach out to you. The links which claims you can track your ticket is just copypasta back to the front of the line to start a new claim. Want to cancel? Heres another link to start a new claim. Want to say hi? Start a new claim. Tell us how we did by starting a new claim! The iPhone 4 on the landing page tells you everything you need to know. This site was set up in 4 minutes 12 years ago from a template...

I bought a TV and purchased the extended warranty through Asurion. GFL trying to get a phone number. You can't call the mobile number, they don't handle tv's. No place on my warranty is there a phone number to call.

Secondly, I tried to file online. But when it asks the screen size, it does not accept it. I'm looking right at the info of the TV and my plan.

Worst place. Never again, I will never purchase warranty plans from them. They suck!

Years paying insurance for my phone and when I needed they did not help. I lost my phone, they charged for a new one immediately, saying my new phone will come the same day. What a liar. Im calling to ask for my phone and they said "The expert" who was bringing the phone had an emergency. I wanted to reschedule to get my phone and the lady said that is too soon to reschedule, that I must call the next day. I dont have a phone now :(

We purchased Asurion coverage through our wireless provider. What you don't know unless you read their entire agreement is that they will replace your broken wireless device with a pre-owned, refurbished phone. The phone we received looked like it was 4 years old and well used and will cost $200 as a deductible on top of what you paid every month. The replacement phone was definitely not worth that much, especially when the broken phone was 2 months old. You only have 7 days to reject their abysmal replacement or you are stuck with it. Turns out Apple Care ultimately costs the same and they replace your device with a new, never owned device. Take my advice and DON'T EVER get coverage from Asurion!

I cracked my screen a while back and had it fixed two weeks ago through them. Someone came and fixed it. Saturday my screen stopped working and they tried to tell me I had to pay $150 to get it replaced. I have been in att so many times the past few days. Called Asurion at least 15 different times saying I'm not paying that because that's not how insurance should work after YOU are the ones who had just replaced my screen. I've been on the phone with them at least 10 hours in the past 4 days. Almost every time it's been for an hour each converation giving me the run around. Finally yesterday I they realized whoever fixed my screen never finished filling out the claim. I had to give them exact details and the claim number I had been emailed and it had looked like I cancelled my claim because they never filed it as fixed. Yesterday after being on the phone for an hour+ they said they are giving it to a hire up manager and to call back asap in the morning. I did and was given the run around again. On the phone for over an hour again and I had to have them contact me back because I had to be at work. Gave them a call back number and they said they'd call me back asap. Got off work at 4 and they had never called me. Called back and I was then yet again given the run around and the person who was supposed to call me back wasn't at their office. I asked a specific time of when they will be giving me a call back and they said 6:30. Still yet again have not heard from them...

This has been the worst company to deal with for cracked screen repair. I have now had a cracked screen for over 3 weeks. The technician that they scheduled to come out and repair the phone has called right before or during the time of the scheduled appointment to tell me that they don't have the part in stock. This has happened four times. They don't even offer to reschedule the appointments themselves when the part is available. That takes another call to Asurion. There is no communication between the technicians and Asurion for parts availability. I finally got feed up and had Asurion direct me to a store to get it fixed. The store did not have the part in stock either. So here I am paying a monthly fee for insurance that does absolutely nothing for me. They will not send me a replacement device without paying the full $200 deductible instead of the $29 cracked screen deductible. I will no longer use this company due to their poor customer service. Please look elsewhere for insurance.

These guys couldnt organise a gangbang in a brothel.
They are completely $#*!ing $#*!ed, these wankers havent got a clue what theyre doing, they lie to you, they also $#*! you about when making a claim,
Also they are complete scam artists, they charge you excess fees close to that of shop repair prices so technically you only end up insuring your phone for 3 months before it would opf been better off going to the repair shopwithout the need of insurance.
They dont do any repairs aswell they just send you a new phone meaning you cant retrieve your beloved photos and videos and numbers
AND also force you to pay 350 quid if you dont send your broken device back to them.
Avoid these $#*!s like the plague and coronavirus that they are.