AsurionReviews 12,825

This is the only place I have found that you can review this company. They claim thousands of reviews with a 4.5 star and above average. This site, where you ACTUALLY CAN review them... 1.5 stars. To tell my entire saga to get my Iphone replaced (I'm still not sure they will do it) would take 2000 words... after all I have been on the phone with them and AT&T for 4 and 1/2 hours! I have been paying them for 7 years without a claim... They provided me, perhaps the WORST CUSTOMER EXPERIENCE OF MY ENTIRE LIFE.

Incredibly, we are paying 4 lines in a family plan with Verizon and Asurion for "insurance for the phone", which is $ 449.00 a month and I have the galaxy note 10+ 5G 256GB white. I have to pay $ 199.00 to send me my replacement, ohh! But Asurion tells me that they do not have my phone in white, they do not even have it in any color. So they can send me the black but I have to wait about 5 or 7 days...
Who told ASURION that I want another color...
I am very tired that they want to see our faces.
Verizon has to change the insurance company permanently. A week without a phone.
I am very angry.

I have had phones insured for over ten years with this company. I have only needed a replacement ONCE for my daughter's phone. After two hours on the phone and being told to access her Find My IPhone was on and turn it off. She turned it off. Next they ended her claim to start the process over! Now they want an additional deduction because the phone wasn't broken just malfunctioning to where you couldn't use the touchscreen. If you can't access a touchscreen phone it is broken! This company has the monopoly on all the top cell services. Lack of competition keeps unethical businesses like this in practice.

These people are horrible I paid 275 dollars for a replacement phone which shipped and was delivered the next day went to activate the phone took it to sprint they gave me the wrong SIM card it wouldn't make it receive Calls texts or go on the web took the guy 2 hours before he got it to work then following that the phone kept going in and out of service the. It started powering down multiple times a day they were supposed to send me a replacement for my replacement and it's been 3 days I've been hung up on several times and now I'm being told I have to wait for a call in 24 to 48 hours sad part is I had to go to my local sprint store to make the call to get another replacement phone that I'm still waiting for! Then I put a 50 dollar privacy screen on the defective phone and they tell me they can't credit me for the new one I have to spend another 50 dollars on how is it my fault u don't test ur phones before shipping I trusted u with my money and u can't test phones but u can take my money and tell me it's not ur problem I don't think so I would piss on ur company if it was on fire nor would I refer anyone to u or buy anything from U again u quick to take my money but u can't help me get a new phone a screen protector or even some of my money back u people have no souls!

Bought a GE refrigerator at Best Buy. They use Asurion for warranty plans. I had a myriad of things go wrong, Asurion at first were fine but sent sketchy repairman. At the third repair, I was told by Asurion that they no longer had any repairman in my area. Santa Barbara. And I was told by a repairman that was because all SB repairman were never paid for their repairs by Asurian and will no longer take their calls. Ugh. Given my refrigerator was leaking water on the floor, a huge problem, Asurion agreed to rreimburse me for repair. I had tthem on the phone while the repairman worked so they would know exactly what he was repairing. Turned out to be a computer part, as well as other things. Asuurian said, OK send us the invoice, the charge was $500. I did, Fed E xd, , and well after many many phone calls since, emails, whatever I could think of I have heard NOTHING. It's all a scam.

I

I cracked the screen on my samsung galaxy s9 about two weeks ago. I have the protection plan through Verizon and only have to pay a $29 deductible to get it repaired. The repair technician was supposed to show up between 1:00 and 3:00 today. 3:30 rolls around and no one has shown up and the tracking website was still showing no one on the way. Had to call them and was on the phone for about 2 hours, which wasnt a huge issue because the lady was nice. She ended up rescheduling me for a time slot tomorrow so I hope someone actually shows up this time.

If I could give 0 stars I would this company does not stand behind their product within a week of applying this to my cell phone me screen didn't just crack it shattered and I didn't even drop it hard. Not only did the make compensation near impossible for my to get they were also telling me to hold off on getting it fixed until I heard back from them on what to do. Meantime I'd be atleast 3 days with out a phone? Forget that then after submitting the claim I needed a copy of my recept which normally would be fine only I got rid of it as soon as I registered the stuff and sent in all the pics of my phone and what not. I got the confirmation that registration successful and got rid of the receipts. So yeah bad company bad business?

Asurion is a 100% Scam outfit. Period.
Recently they have changed tactics to having to provide an affidavit and photo ID. You used to be able to call In your claim.
Everything they do is a stalling tactic. It is all designed not to process any claims. I pay premium to have my equipment insured and replaced in a timely manner. Neither of these has ever occurred. I have an open claim from January 29, no resolve to date.
Initially they denied my claim. That was due to the fact they had a previous phone listed. However the phone and insurance were bought at the sprint store, and the agent filled out all necessary documentation on their sprint computer network computer. At point of sale. A revised claim was filed February 28. Still to this day no response no email no phone call. Absolutely, unequivocally the worst run insurance company in the United States. They should be prosecuted for denying claims

After four years of use, my pixel 1 power connecter wasn't working (the charger had to be pressed at the exact right angle for it to charge). I submitted a claim and they sent me a new one without any issues. Two days later, however, that phone died and would not turn on even if it was plugged in. We called them and they sent a second phone. This time the microphone didn't work. The third phone would crash whenever I tried to make a call. Now, the fourth phone keeps randomly dying even when the battery has fifty percent power left and it won't connect to wifi networks even after I've tried all the all the software fixes. The asurion customer service was very kind, but clearly however they repair phones is a flawed and possible fraudulent process. I would not recommend them to anyone.

This company Asurion deserves they do not take of their customers in buying their plan! I called this stupid company numerous times and they gave my wife and I the runaround for a week with a broken necklace! I submitted the paperwork numerous times and they failed to email a label and then they gave me a wrong tracking number and claim number and by the time. It took them to fixed it I had the broken necklace in a envelope. I loss or misplace the necklace due to the negligence of not helping me from day one Your company unprofessional and a waste of time! I am giving your company a rating of a 0! I highly recommend no Miltary or Disabled Veteran has to deal what I had to go through since I am a Disabled Veteran do not deserve the treatment your company is taking advantage of Veterans. This is why your company is getting a 0 review!