AsurionReviews 12,825

Worst experience ever... I have 6 phones on my account. I have been paying for asurion insurance for years and NEVER filed 1 claim. My screen cracked so I put in a claim and was charged $30. Ok fine had to wait a week for my appointment to fix my screen. Ok fine. He comes fixes my screen and tells me the screen didn't take and now my phone is not working. It's the iPhone 11 Pro Max. He said call the company and tell them what happened and they will send a new one ASAP. Ok fine. They send paperwork that wouldn't download, had to call them 4 times. Finial, y got paperwork filled out and sent back. I was told I would get an email In 3 hrs and waited 22hrs still no email. I call back they said mine is still in review. How.? It's not even my fault the phone won't turn on. They are saying I have to wait 24 hrs because the review is backed up and then "if they decide I'm warented a new phone they will ship one out" so now I didn't have my phone Thursday, now Friday, Saturday is the 4th July so it's not coming. They said it would be here Monday. So 5 days without a phone that I do my business on. Plus they wouldn't give me a loaner. They are not flexible. Please save your money and look at other options like Apple care. What a nightmare.

I have paid $14 for Samsung s8+ for years phone charging port not charging correctly I called to get it fixed and they told me I have to pay a 199 dollar deposit for them to fix my situation I really don't see a need for them they get getting free money because I have paid for a new Samsung for all the monthly payments that's been made I ask if I can atleast keep my old phone and I can't for the phone they will send I can just buy one anywhere for 199 it a RIP off and I canceled my insurance because its really not worth it it's a scam and I'm not writing this out of anger it true facts

When screen of my laptop was cracked, I did not expect that 3 months later and after multitude of repeated phone calls to Asurion customer service I will still be waiting for shipping label so I can send my laptop for repair. I cannot count how many times I asked for shipping label- each time I was assured " it will arrive it 24-48 hours via ups" and then nothing did. I spent 200 $ on coverage for laptop in exchange for non-service- which is basically fraud. Will never ever again purchase coverage with Asurion.

What's worse than possessing a broken phone and having the folks who are to replace that phone require that you call them? Possessing a broken phone and having the folks who are to replace that phone require that you call them, and then being told by that company's website that your address doesn't exist and you're required to call them again. Apart from the CSRs being pleasant and cordial, there has never been any part of my dealings with Asurion when I thought, "Hey, that actually went pretty well for what it was." But for the people on the phones, I would like to have given Asurion zero stars.

This company is a horrible insurance company. I've been put through so much with them as to being transferred back and forth to AT&T and asurion. I've been hung up on and treated like and idiot. They say that they have no contact with AT&T and yet they have contact with AT&T for there affidavit that they need me to sign. This company is so unprofessional and unorganized. They don't listen 2 costumes and hang up on them. This ain't no insurance company. This is a unprofessional company.

I have had at &t cell phone service and asurion insurance for over 15 years. Have not made a claim so have been paying for this service. Recently had a screen crack and had 3 different appointments to have someone come to my home to repair it( usually a time frame of 3 hours) all 3 times the tech never showed up and never called.( unprofessional) This caused me to miss a day of work as well. After the 3rd time i was told i would get a phone for 49.00 the price of the repair and that i would receive a email sayinghen i would get the phone. NO EMAIL! So once again i call and i am told that i would not get a phone. This is not acceptable, i am leaving adurion insurance and at&t. This has been a 3 week process and my phone has glass pieces going into my fingers. NEVER AGAIN WILL I DEAL WITH THEM. They dont even deserve a 1 star.

This company has taken about 4 weeks to even get me an answer if they've found a repair center near me to fix my Toshiba portable AC unit or if they'll replace it. After the first 2 weeks, they sent a guy who he them Asurion up front "i'm not certified to repair closed units" but Asurion wanted him to "verify" it anyway. He verifies he cant fix it but apparently Asurion took it as "its still repairable, just not by him." So i'm back to square one waiting for them to find a repair center. They offered me TWICE for ME to find my OWN repair center and pay for it and they'd reimburse me. I'm sorry but i didnt pay for the warranty to do the work MYSELF. I told them no. I've now sent them 3 emails replying to their last email and radio silence. They have led me to believe on two occassions now that they're about to process the replacement/new unit request and then the next time I call them, we're back to "we're looking for a repair center". Week 4 and still no answer. The ladies on the phone are snooty and do not know how to deal with upset customers. I cannot believe Home Depot uses such a $#*!ty warranty company. If i was a reputable company such as Home Depot, i'd want nothing to do with such a shady vendor.

I filed a claim for a broken screen on my phone with Asurion on 6/9/2020, and asked for the repair to be done at my home. After no one showed up, I called to find out that Asurion randomly changed it to a in-store repair, but when they sent a reschedule email, it still showed my home address. I went to the store on 6/17/2020, to find out they didn't have the part. They rescheduled me for today, 6/22/2020, and guess what, they still don't have a the part and the higher ups said there was nothing they could do. Also, the girl assisting me said I would have to call back in 3-5 days to reschedule and appointment. Asurion is the biggest JOKE around.

I've had insurance with Asurion for more than five years at $40 per month, within those five years my family has never needed to file a claim. This past May during the worst timing possible (COVID-19) my son dropped his phone and cracked the screen. I tried to file a claim Asurion-At&T to have the screen repaired, they approved the screen repair. We bought the phone to UBreak I Fix, they told us the phone couldn't be repaired. I went back to Asurion to file a claim for a replacement phone... denied. Asurion has continued for one week to give me the runaround regarding a phone replacement with a deductible of $112. Are you kidding me! I have given this company $2400 over the past five years. Please everyone when you obtain new service or buy a new device, PLEASE DO NOT BUY INSURANCE via ASURION. Tony Detter, CEO of Asurion... This is how you run your organization and employees... Shame On You!

I kid you not this is the worst company I have ever dealt with in my entire life absolutely horrible they scam people give people broken phones that never ever work I have gotten two phones in a row and they both did not work! And there trying to upsale me saying oh want the new iPhone 11 instead? Like why would your phones not work? What am I paying you for to give me broken phones?! Please take my words seriously and NEVER EVER GO TO THIS PIECE OF GARBAGE COMPANY

We have been an AT & T customer over 25 years. We recently had to have a phone replaced under their Asurion insurance plan. When purchasing than plan we asked and were assured that in the event of needed replacement we would receive a new phone. During the claim application with Asurion (insurance carrier) we received the same information(asked 3 times and we assured-we would receive a new phone). When the replacement arrived, it was a reconditioned phone. Neither Asurion nor the local At & T store would stand behind their initial claims of new phone replacement. Since AT & T and Asurion does not stand behind their statements, we will no longer purchase our phones and insurance directly from AT & T. We will be cancelling our Asurion coverage and purchasing our phone insurance elsewhere. They stated one thing to us in response to direct inquiry but executed entirely differently. Very poor service!