AsurionReviews 12,825

We purchased an extended warranty from Lowes for washer and dryer, been 3 weeks washer still in piece!

This company is ridiculous now, my phone was on back order and I hadn't had a phone for 3 days. Ended buying a substitute to get me by. What is the point of having insurance on all my phones if I can't get next day service? Even if I get in a car wreck I can get a rental the next day. 2 weeks still no phone, had to call a total of 11 times just to get the answers I needed and complain all the way to the end. I will never use this company ever again. As soon as this phone is paid off, which will be next week, I will get an Apple and go with Apple Care. I've already paid for 3 phones with this insurance plan and have only received one. What a rip off! You've been warned!

Insurance is supposed to be able to act as a safeguard against catastrophe, however, with Asurion's policies you will always come out behind. The deductible will always be higher than purchasing the same refurb phone directly from the handset maker. Also, don't get fooled by $29 screen repairs. The water proof phones require the back glass be fully intact (to maintain the water proof quality), though that is specifically considered out of pocket. This means even the repair option is a lose-lose for the consumer.

Take your $10 per month (or whatever you are paying to insure the phone) and self-insure by putting it into your savings account. In two years, that's $250, which is a helluva chunk toward your next new toy.

I did not have any option to choose between devices. I was explained that the device I was getting was an upgrade and actually the replacement device is way too inferior to my original phone. The only upgrade on that replacement device is that is 5G, but in quality is not worth it. I payed insurance for more than a year to deal with this hassle. I'm cancelling my subscription and posting a review on this. They said that I would get a reimbursement of $568 so I could the phone I wanted somewhere else, but I had to pay $200 deductible for filing a claim. So, at the end I was just getting $368 after substracting the deductible. No worth it to pay for this insurance when I can save that monthly payment for future device or fix.

Filing a claim isn't easy with them. Once i was finally able to make it through, i wasn't sure about my phone's exact model number. Asurion was supposed to verify it but didn't and sent me out the wrong phone. I called back to get it fixed and waited all weekend for the correct phone to arrive. I checked the status and called back. They said there was a hold because there was a difference in the deductible but admitted they never told me about it. Luckily a manager waived the $20 difference but still, i have been without a phone for 4 extra days than i should have. The employees there don't sound like they care or are just incompetent...

Had a claim for a stolen phone. The claim process started out great. Then they shipped it. During shipping UPS lost the replacement phone. I called Asurion to update the claim and that is when it all fell apart. Instead of updating the claim, they began a new claim... this caused another delay in receiving the replacement. I called back and they wanted me to give them another deductible... NO I will not. After about 2 hours and a conversation with a supervisor, they corrected the issue... So I thought... I decided to check my bank account and low and behold there was a $650.00 charge from Asurion. I call to find out why there was a charge to my bank? There answer was I never sent back the stolen phone. How can I send a phone back that was stolen... back on the phone with them and now they don't know how any of this happened... We will refund the $650.00 in 5-7 business days... You didn't take 5-7 business days to charge my account on your error! So now the wait to see if the charge is refunded. What makes it bad is that there are no other choices for cell phone insurance. So if you want to have your devices insured we are all stuck with them.

I recently broke my phone and had to receive a replacement phone from my Asurion insurance coverage. The deductible was decent, only $250.00. Now I know why. The phone they replaced my broken phone with is glitchy as all hell. The screen doesn't respond to my touch well and it can't even process one app's worth of data without struggling to keep up. When I make a call, the person on the other line doesn't hear me for a solid 3 seconds after connecting. I pay the insurance so that when something happens to my perfectly functioning phone, I can get a perfectly functioning phone back. A new phone, not some used or refurbished manufacturers reject phone. I expected better.

I've been waiting for my galaxy Z fold 2 replacement for over a month now and they just keep sending me emails every two days saying it's in back order. This company has the worst customer service and we should start a class action lawsuit for taking our money monthly and not fullfilliy there contractual duties!

Asurion received my phone 8 days ago, for a screen replacement, per Fedex Tracking. I've made 3 calls and nobody can tell me when the phone will be done. When I call, the reps tell me it will be done in 3 to 5 work days, its now past 5 work days, still no phone.

I was sent my first replacement phone and it was not able to be charged by usb port. I called them and they sent out a 2nd replacement. Same problem. Had to wait until the warehouse finally sent email saying they received the 1st non working replacement back. Now waiting on a 3rd replacement phone and hopefully this time usb port will work. My phone is a Galaxy Note 8. Asurion use to be really good. Now they are terrible, the customer service is terrible, the shipping is terrible, took 3 day to get 1st replacement phone. Use a different service, do not choose this company to cover your phone you will regret it if you have to get a replacement phone. I'm buying a new phone but this time I will use Samsung care or Geek Squad or Square Trade. These companies seem to have better customer service.

My sons ipad was taking overnight to charge 40%. I sent it in to get the charging port fixed. My son passed away before I got a message saying they sent my refund back. I called as soon as I got the message because I did not care about the refund I just wanted the ipad back. It had all his pictures passwords etc on it. I had to call back again 4 days later and at that point I was told the ipad was taken apart. It is a scam because the ipad was not damaged, cracked they obviously just wanted it for parts. I DEFINATELY DO NOT RECOMMEND THIS COMPANY

I scheduled a tech to come replace my cracked phone screen and he did not show! The best resolution customer service offered me was to reschedule a week from now, or to pay full deductible cost for a phone replacement! I took off work to be home for this repair and they failed on their service, yet would not even waive the $30 phone repair fee or offer any comps for the time I took off work to be home for a no show. Absolutely ridiculous that I'm paying for a service that was not rendered.

How do I start on July 18th, 2021 my appointment was scheduled for 1:00 pm- 5:00 pm eastern timezone. I had to call Aurison a total of three-time to get to the point where I had to reschedule my phone repair, due to not receiving any calls from the tech nor Asurion to see have the tech arrive at my address. Finally got an email for today repair schedule timeframe was set 1:00-3:00 eastern time someone from Asurion finally decide to call me and see have the tech arrive and the answer is no again at 4:01 pm and Customer Service Tech not going to say her name finally decided to look for other options for me could've been done the second call to Aurison to schedule me to do a walk-in to get this small repair done that's not even worth 29 dollars worth of repair. I feel like someone in upper management could fix it where I don't have to pay to get a small ding is what I call it where the screen chipped a little piece of glass where the screen protector won't cover the whole screen on iPhone 11 Pro Max. I'm not pleased with this and still have to pay for a repair that no one ever attempted to come on last Sunday to fix my screen and today is Sunday so anything after 3 eastern times I tech is gone for the rest of the day keep in mind today is Sunday so who works late no one. Please explore my options for future customers if something deals with your device which someone should've got an understanding skill to a person having to stay at home more than three hours to not even get the service they pay for every single month fixed. I highly don't recommend Asurion!

I had the worst time in the first place getting my broken phone replaced it took three trips to mobile klinik a repair shop. Each time Asurion has provided mobile klinik with incorrect information. 1) my name, 2) my imei # 3) the make of my phone. This meant I had to make three separate trips to mobile klinik to get my original phone repaired wasted 12 hours of my life or more and it ended up being so frustrated that I bit the bullet and just paid the $450 deductible to have a refurbished mailed to me.

Ever since I received the replacement phone my apps have been malfunctioning, but I naively chalked it up to Carona virus and the various apps IT's being hindered for time, so I didn't report.

The problem continued to get worse until now my phone is having hardware issues. When I called Asurion to let them know the replacement phone they had provided me with was malfunctioning they informed me that because I hadn't reported 90 days after I received the phone they won't be replacing this one on warranty. So I'm faced with either living with it, or biting the bullet again and spending another $450 on a deductable to have them send me another refurbished phone which most likely will be just as messed up as this one anyways. And FYI you only get up to two replacements. So that would be my last kick at the can.

These guys are alone balls they don't save you a dime they rob you, 9$ a month and $450 to replace a phone. I'll never touch Asurion again

If my laptop is damage and I'm told the plan I purchase covers everything, and when i try to get my product fixed and I'm denied, that's ridiculous! Stop lying and refusing to give people their money back. This is an awful company and I hope it falls apart sooner rather than later.

When purchasing a phone from any provider. PLEASE MAKE SURE THEY DO NOT USE ASURION as there insurance carrier. Asurion and there representatives will lie on the spot when you are making your claim. Asurion will "assure" you that your phone will be overnighted to you but that's a lie. Took my phone 4 days to get here. Bottom line they take you money as fast as possible then the emails of your phone being on back order or delayed start coming in. ( This is a business line i have being with sprint for over 20 years, which is why i could not nor should have being lied too)

Your company is a joke!. It took me 3 months trying to get a replacement phone. You waited until the increase on my deductible hit for you finally decided to do something. Now, you've given me a refund on my phone minus my higher deductible, promising I would receive my check in 3 to 5 business days, I'm going on 2 weeks now. Then,
you want me to take insurance out on my home devices, well that won't be happening. I pay a ridiculous amount each month for my phone protection and this is how you treat your customers. I'll be dropping you as soon as I get this check I'm STILL waiting for. You just another scamming company that only cares about your inflow of money people are stupid enough to pay into for your rip off of a phone insurance. Well, I'm done playing stupid. You won't see another dime from me!

This company has the worst customer ever... You never get a live person, just computers and robots... Very unhelpful, unreliable, poor customer service,... I can go on and on how horrible this company is, but I have better things to do with my time..