AsurionReviews 12,825

Unable to make a claim either online or over the phone. It took 6 calls and 5hrs to reach a customer service agent

What is the point of having a protection plan when they can't find a technician in your area and not bother to tell you that they don't have a technician in the area, so you just wait for months?! What a waste. Don't bother getting a plan.

I had a damage phone that I needed replace so I sent in a claim only to find out there was a
$200 deductible was vary surprised but went with it anyway only to find out it was replaced with a
Used phone witch I could have got on line anywhere! The phone they sent had deep scratches
Sent out another one had it for about 2 months and the head phone jack fell out. Was told it had a one year warranty only to find out the only thing it covers is a cracked screen they wanted another $200.
Was told to go to a repair shop maybe get it done cheaper. SCAME!

Takes no responsibility on damages they cause. Blames UPS for the damages. Don't trust this Company! They'll do anything in their power to cause you headaches and hassles. What a WASTE OF MONEY AND TIME. BEWARE. YOU SEND YOUR ITEM FOR REPAIRS. IT COMES BACK TOTALLY WORTHLESS.

I got their insurance through telus as part of the plan. It's such a scam and you don't realize until it's too late. I wouldnt recommend anyone falls for it like I did. Learn from my mistake!
Then Wal mart Canada offers insurance on their more expensive products and I called, they would replace or fix my razor. I managed to just get Walmart to do it without insurance. They're 100 trash as a company. Trust me

I paid for my replacement and my claim was "approved". July 20/21. Today is Aug 14, so almost 4 weeks later and I have yet to receive my phone. I've called 3 times and that got me absolutely no where. "Wait for a shipment tracking number within 24-48 hrs" and that keeps coming and going. I got a supervisor last wednesday and assured me someone else would contact me within 48hrs. What an absolute joke. I'm going to contact my cell provider Monday and see if they can help. Its a good thing my phone isn't totally dead. Will absolutely never get the protection again.

This is a fraudulent company, don't even know who they are. Haven't submitted a claim yet they took $300 dlls. From my account. Don't trust this fake/fraud company. Submitted a claim already. Shame

I purchased an "extended warranty" through Walmart when buying a TV. I thought it was the same thing I had purchased with my last TV but apparently Walmart is not transparent about the fact they keep changing the provider. Asurion is a complete nightmare to deal with. I have been back and forth with them for over 6 months. They ask for a copy of the receipt, when they already have it. They ask for a completed form and pictures but when you attempt to upload them, the page just loads infinitely. I finally got past this by spending 40+ minutes on the phone to get an email address. I asked for receipt of my email and never got it. Instead I got an email saying "next step". Following that leads to requiring a text verification which upon completing leads to another page that just loads indefinitely. Looks like another 40+ minutes on the phone when I can find the time. Oh and to add insult to injury, every phone call ends with them trying to upsell me on another service they offer. Anyone want to get in on a class action lawsuit?

I have got their insurance on my iPhone X for about 4 years: no 1 claim ever made, none!, They pledge to give unlimited battery replacement at zero cost, after 4 years my iPhone battery has a capacity of 51% and they won't replace it. They only offer to get another iPhone X for $150! This is totally a scam and fraudulent behavior, they should be ashamed! All this took me about 2 hours of my time staying on the phone with them. Stay away from this swindlers!

Lost phone. Called to start a claim (6 hrs) -- long holds and cut off a few times. Finally got through all prompts and was denied. Told to call ATT, and they then called while keeping my on phone to tell Assurion to accept the claim. Phone finally arrives, take it to ATT store (1 hr) to help set up after work. Next day, realize that the phone is not working properly, will make calls but listener can not hear anything clearly, just odd noise. Call Assurion, have to start a second claim and said this will be the last claim alllowed, I complained that they sent a bad phone! (a few hrs) Finally phone shows up, back to AT&T store. (1 hr) and the broken phone is shipped using Assurion's USPS return label on July 26. As of 8/10, I receive daily recorded calls saying they did not recieve the phone and threatening they will automatically charge $300 plus $850. I have called the number provided on the message *******525 twice (1 hr), and provided the USPS tracking number. Now, waiting to see if I'm charged, if the threatening phone calls will stop, or if it will require further time and aggravation.

Third time I have had to send my phone in. They are terrible I wiped my phone as they requested and they still sent it back claiming that my google information was keeping them from working on it, even tho it was back to factory settings. I didn't even get my original phone back they sent me a refurbished one, that had a bad battery, it took about a month of back and forth before they finally sent me a replacement. Second time they also sent me a replacement for a simple broken screen, and when I called for updates they had no information on it. This last time I talked to them explaining I had broken my back camera glass, I was assured it could be repaired and that it was only going to be 30 dollars. A week later my phone is in my mail box still broken, when I called they said it could not be repaired because it was the back glass and that i would have to get it replaced. It seems like no one talks to one another and they are always giving the wrong information. If you can find a better option take it, it is not worth the headache.

I pay for insurance. My phone cracked. I went to T-mobile store they told me go online to submit. Then asurion email told me to call spent 2hrs on phone after speaking to 4 different people. The last guy said phone would be sent. 6 days later no phone. I am now back on the phone with asurion and its already been an hour and no help yet!

I was paying $15 a month for Sprint Complete, with insurance provided by Asurion. My Galaxy S10 chargimg port wasn't working, so the Asurion rep said I would get a BRAND NEW phone to replace mine because the port wouldn't be able to be fixed. He specified brand new and also specified that I could keep my old phone, especially when I questioned why the deductible was so high ($225). So I reluctantly went along with it since the phone would be new and I could keep my old one. Well, what I received was a refurbished phone and an envelope to return my old phone. I called and escalated it of to the "Office of the CEO". A lawyer type woman tried to spin me with legal fine print (her name was Karen) but I pointed out that this was fraud (something they will remind you about while on hold, but obviously they only worry about YOU committing fraud, not them). Eventually she agreed to send me a brand new Galaxy S10 as a 1 time courtesy. I received it. Refurbished again. Didn't feel like wasting more time, soI tried to set it up. Error activating. Chatted with Sprint. Error activating. Took it to TMobile/Sprint. Apparently the phone was locked to someone else's number. So I had to return it. Talked to Asurion AGAIN. A woman told me that since I've been patient I will get a brand new Galaxy S21. Went over all the specs and was assured it was brand new. I just had to wait to check myphoneclaim.com the next day. When I did, I saw I was getting a refurbished S10. I called them and they asked for my credit card number, and told me that is in case I don't return the NON WORKING phone, they would charge me $850! I was shocked (not really with these criminals). I told them I would send the phone, NO WAY are they getting my credit card number, and demanded my $225 deductible back. I am still waiting. I filed a dispute with my credit card company today. PLEASE do not use these people. PLEASE spread the word. Maybe if everyone speaks up we can put these criminals/liars/fraudsters out of business. Worst company ever. Please share. Oh, and on a side note, I had a local shop repair my port, so it seems that the whole scam was to get my $225 deductible and Galaxy S10. Please beware.

It is better to upgrade or replace your phone than to use this insurance. It has been 48 hours and I have not received the replacement phone after providing numerous requested documentation. Customer Service Reps were not helpful. I paid nearly $300 for a replacement phone and have been given the runaround with several different time frames. I originally requested same day delivery. The date and time was confirmed but no one ever showed. I was promised next day. The phone never showed. I was then told additional documentation was needed and phone would be shipped the following day. The phone never showed. I am still waiting. It would be better to go into the store and upgrade then to purchase insurance.

I am on a family plan through Verizon. I cracked my phone over a montj ago and filed a claim with Asurion. They scheduled a repair time. They cancelled due to forgetting my appointment and then scheduled again. They then cancelled again and said it was due to the Delta variant. Asurion told me they would send a replaceable phone. They sent me the wrong phone. I called and they refused to accept they sent me the wrong phone. They took $29.00 out of my account and told me to send it back. I sent it back over two weeks ago. They have hung up on me multiple times, kept me on the phone for 2 hours and still did not rectify their mistakes. I suggest not getting insurance and paying for a phone repair with a private business.

They want me to mail my device for a cracked screen 400 bucks deductible but I can go to a cell repair shop and get my screen replaced in less time for less cost save your money it is only worth the cost if you get your cell phone stolen

Problem after problem just trying to delay and scam you every chance they get. 1 to 3 business days they said it's been two weeks and my new phone hasn't left the other side of the country. But if I don't return my broken phone on 4 days they will charge me 450.

After over 2 hours on the phone with these clowns I get to pay the deductible AGAIN! They "repaired" my phone screen in February. It's a Samsung note 10 plus. Rated for water resistance of 5 meters and Up to 30 minutes. I had it in my pocket when I got in a pool, my mistake. No big deal right, it's water resistant... well not when they were done with it, less than 12 inches and less than 15 seconds... it fu$&ed. They have no liability and it's my problem they do half $#*! work. Please don't let them repair your phone. If you crack the screen and they want to "fix" it just say, well it fell in the toilet or what ever and got wet... now you get a brand new phone because they don't repair phones that get wet. So do yourself a favor and get it wet it doesn't cost anymore and you will get a new phone and it will not have someone's inexperience and inept repair work done to it.

Got Asurion through Verizon and filed a claim but minor cosmetic damage isn't covered. The Iphone has a glass back and it cracked. I called the number and got 8 "special promotion for select callers" that EVERY CALL gets. I passed on all 8 and then got given another number to call after being offered a refund as I never once used their service. (*******600.) I tried calling back, thinking I gave the wrong info but ended with the same result WITH A DIFFERENT NUMBER! (*******200.) I tried both other numbers and got an automated call that eventually hung up on me. A FREAKING RUN AROUND TO AVOID RESPONSIBILITY. This company is terrible. I can't see why Verizon went with them. Canceled my phone insurance and started a savings account.

Asurion is a waste of $15 (plus taxes and surcharges) a month. Better off putting it in a savings and paying a local company to do your phone repairs. At least you can get your money back or pay for the repair yourself!