AsurionReviews 12,825

Beware! Be sure you keep your receipt for any returned items to asurion. I'm pretty sure they bank on people not keeping tracking receipts so they can send you a letter saying they're going to charge you since they have not received the damaged item. I received a letter a week after they received the damaged phone (checked USPS) saying they're going to charge me $150 if they don't receive the phone by February 4th. I checked the tracking from the receipt I kept and they received it on January 14th. I called customer service and after being on the phone for quite a while he said "oh yes, we did actually receive the phone you, can ignore the letter." Complete scam!

A slightly cracked screen on my MacBook Pro is still unrepared after nearly four months, despite more than SEVENTY-FIVE HOURS spent on the phone and any number of promises and excuses from Asurion.
I'm disgusted and am about to file a Better Business Bureau complaint.
The story is too long to recount here, but I am now being told that my computer is "unrepairable," even though Ubreakifix protocols were not followed and a tech with minimal qualification was the only person who had worked on it.
It had a tiny crack along the edge of the screen but still worked perfectly until I trusted Ubreakifix to replace the screen and, now, it appears to have been damaged beyond repair.
I have been forced to purchase a replacement computer in the interim ($450) and lost $100 as a result of not being able to attend a pre-paid Zoom class, in addition to the $96 Asurion charge, much less six months of payments.
Representatives from both companies were nearly all polite and seemed sincerely interested in helping me, but NOBODY HAS!
These months have been the most frustrating I have ever experienced in dealing with ANY business in all of my 70 plus years!

Don't cover phones, denied laptop and TV. Got a lap top tune up for free which did not improve anything. So basically paid for 4 months $100 for a lap top tune up that was 2 days without my laptop for nothing. Don't waste your money or time. Is nothing but a frustration you pay monthly for.

I paid for a tactical amount to fix my screen extreme for him to just look at it in less than one minute tell me that you can't do it so you kick my $30 you don't fix my screen I pay for your insurance every $#*!ing month for you guys not to do anything and you're trying to tell me oh it's a full phone replacement that's funny I went to the place in Albany at the mall they have no problem Fixing the phone but it'll be just as much as it would be for you to send me a new phone you guys are horrible and horrible and I regret every using you as a service

We have had T-mobile phones for around 20 years. During this period we have paid for phone insurance. We have Asurion insurance which T-mobile dropped for new customers and switched to Assurant. However, because we started with Asurion they kept us with them. Unfortunately, T-mobilie and Assurion and Assurant does not know that customers still had Asurion coverage. We were given incorrect phone numbers and their systems did not recognize our phone numbers as their covered phones insurance customers. My wife had her car broken into and her phone was stolen. We tried making a claim on January 11th, 2022. This took several days of being on the phone for 8 hours a day before even given a claim number. Now they are lying about delivery days. It is now January 20th, 2022 and she has no phone and no idea when and if it will be delivered. HELP!

Had an appointment setup with them to meet at my house for a screen repair so that I can upgrade my phone, of course the only day they could was on my birthday so I said sure that's fine because they said it doesn't take too long, never heard a thing during the 2 hour window of 5–7 pm and then I decide to call and they say" sorry we don't have any available technicians in your area to come assist you" well wouldn't that be nice to know before I waste my whole night and birthday night waiting for nothing… unbelievable, terrible customer service, terrible organization.

I started my plan in early July '21. In August the downdraft to my GE induction cooktop started having issues going up and down. I submitted a claim and it the service people came. Then they advise Asurion canceled it and denied the claim. I called back, it was reviewed and "authorized" but they had to issue a new claim number... which they then denied. This happened numerous times. It's now Jan 19th, 2022 and I'm still fighting with them. They now say the downdraft is not considered an appliance even though it's part of the cooktop. I canceled my plan. They are full of you know what. Better off just paying for the repair yourself or find a better appliance insurance company.

Asurion is the worst company - they are ready to take tiyr money but when is time for a claim they put you through the ringer. I've been without a phone since Sunday, January 16, and now I am being told that I won't get a replacement until Wednesday, January 19th after they promised same day shipping. I will never purchase the protection plan from asurion, I wound rather save my $12 a month and if something goes wrong just buy a new phone.

For 4.5 years i paid 18$ a month and my phone cracked on both sides and bc the back was cracked they wont fix it and told me i had to get a new phone at a 315$ deductible. So the 950$ i paid over the last 4.5 year is pointless. This company is a bigger joke than the 2021 presidency lmao

Twice the company failed to deliver the new phone I was supposed to get as a result of my insurance policy. Now it's been over a month and a trillion phone calls in an attempt to receive the refund on the downpayment for the replacement phone. After the fifteen call and many many hours on hold I have been told i would get a refund ( this is not the first time I was told this). I asked for a confirmation number or an email stating I would receive the refund as promised and they said, "We don't do that?" When it works, it's not bad although I have in the past received more than one replacement phone that did not work at all. Overall I think it's best to simply buy a new phone and not have to deal with the aggravation of working with this very poorly run company.

I have paid $17 per month for over 5 years for insurance I have never used. That adds up to $1020 I have paid in so when my samsung galaxy S6 finally came apart and started to overheat I started a claim. On the online claim form I was offered a refurbished S8 for the $189 deductible. So I called the customer service and was offered an S9 for the same deductible. I told the woman on the phone that a refurb S9 is available from amazon starting at around $120 with $189 being high end. Heck you can even buy a refurb S9 from the Verizon store for that money. Asurion will not waive the deductible or offer me a higher grade phone so essentially I got NOTHING!.

So, I have paid them over $1000 and still had to pay $189 for the refurb S9 which makes the whole purpose of insurance null and void. Make no mistake, this is a unacceptable and it is being perpetuated and sold by Verizon who refuse to get involved.

I purchased an appliance policy, 31 days to become effective. Call 2 months later with an appliance issue., after 3 attempts and delays on the phone I finally get someone who takes the claim info. Get a text to complete the claim only to be denied within 2 minutes. Call, refile, they send another email for me to resubmit the same info they took on the phone. Reject the form because it was not dated, even though the email that it arrived in had the date. Later another text chain that led to no where. Then two dropped calls I finally got someone on the line. Terrible!

The worst experience of my life. W Asurion and ATT. I cannot seem to get a live person on the phone. They sent me the wrong phone. Instead of owning their mistake, they made me return it. So I did, yet they still charged my account $1000... Now im having the time of my life trying to get it fixed. Asurion transfers me to ATT and ATT transfers me back to Asurion. No one is taken accountabity. Im stressed beyond belief. I canceled my account w Asurion last month and yet im still dealing w them. I HATE THEM!

I broke my iphone, and then lost it. Asurion reps Breanna and today LaFaithe, were incredibly nice, efficient and helped me to activate new phone and get downloaded info from old to new. They replaced my phone without any hassle.
I wish all insurance was this good.
Stan Barnwell

After discussions with an Asurion claim rep they relayed that that the only thing they really cover for structural damage is the screen. The back of my wifes phone had been cracked and they related they could not fix it. They later related that we could submit a requesst to replace it but only after the damage caused the phone to malfunction. They only offered that option relunctly with of course a significant deductible. Do not get the Verizon sponsored Asurion insurance, it is far too expensive for the service it porvides, unless of course you plan on losing you phone. I will never purchase this insurance again.

I forgot i signed up for this plan. My Apple laptop got wet and ruined. I let it sit around until i remembered this plan. I called and took it to IBREAK U FIx place as they said. It was toast. After a few weeks i got a brand new apple lap top. It was an ugly bronze color but i was fine. I tried setting it up and it did not work. Took it to apple and they said it was two years old and after sitting in a box for that long it was broken. They said asurion rebuilds computers and they are often crap. Anyway, noone answers the calls, i chat endlessly with call center folks who cant do anything, get promised a follow up and nothing. It is now 3 months plus later and nothing!

Asurion have had my new flip 3 phone over a month. Everytime I called i get a rude representative saying call back next wk for update. Never a $#*!in update. Am so pissed. Am still making payments on phone. Whenever I get phone back am canceling service and going through my phone provider for warranty. $#*! ASURION